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nordicnest.com
Reviews:

2,243 reviews in the last 12 months9,369 total reviews  

4.69
Excellent

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Top positive review

Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.

Top negative review

Jan 12, 2024
 Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed. Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts. My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts. Yours sincerely, Mary Pawle
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Reviews for nordicnest.com

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Jan 26, 2024
 Verified review

Incorrect delivery times quoted in website.

Your website stated the throw I ordered would be delivered in 2/3 weeks. This was in good time for Christmas. However when I enquired I was told the 2/3 weeks quoted was when the item would be received into your warehouse in Sweden. I should then expect a further 7/10 working days for receipt in the U.K. The throw was a Christmas present for my daughter and arrived after I had left for the Christmas break. This was extremely disappointing to say the least. You have quoted incorrect delivery times on your website which meant I did not have a Christmas present for my daughter. An extremely unhappy customer.
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Jan 19, 2024
 Verified review

Over one month waiting, two failed deliveries

very poor delivery experience, had ordered for a Christmas present in the end of November and our delivery stopped getting tracked after the first week of December. Turns out our parcel got lost, Nordic nest sent our delivery again which didn’t arrive to us and instead got sent back to the supplier for no reason. In the end we didn’t get the items even by early January which is where we just requested a refund instead of risking a third failed delivery and orderded the same goods elsewhere.
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Jan 12, 2024
 Verified review
We ordered 4 chairs in the Black Friday sales and the first ones came damaged. UPS uplifted the worst 2 chairs and the replacement chairs were re-delivered by UPS after Xmas, yes, the same chairs they collected before Xmas! The next day Parcelforce delivered what was probably the real replacement chairs. After emailing back and forth we were told to dispose of the chairs ourselves. What a complete waste of resources and our time. Very disappointed.
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Jan 26, 2024
 Verified review
Poor service. Slow delivery and hidden charges. Never using again You pay for postage after waiting more than a week for the items and then you have to pay a separate postage charge to actually get your parcel. The shop has great pricing and products but they take too long to deliver and use crappy expensive delivery methods
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Jan 26, 2024
 Verified review

Never Again

Let people know it will take many weeks for anq order to arrive BEFORE they order. I placed an order for a Christmas present on 13th November it arrived the week before Christmas just as I was about to go away. On contacting the company they kept saying they hoped it would arrive in time! I hoped so too.
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Jan 6, 2024
 Verified review
Order Status: Please check on my order, NN0003955239. It was placed November 21, 2023. Also, I tried to unsubscribe to your marketing emails but was unable to do so. I will appreciate your help very much. Cynthia Boyd
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Jan 26, 2024
 Verified review

Kay Bojesen Monkey was damaged when shipped.

Kay Bojesen Monkey arrived in damaged condition, although packaging was excellent. Shipping was markedly delayed. Issue appears to be one of quality control prior to shipment.
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Dec 30, 2023
 Verified review
I only find out the item I’m ordering is out of stock after I place my order!! Then I have to wait for months until the item is actually delivered.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review, We appreciate your understanding and apologize for any inconvenience caused by the delayed delivery. When our suppliers experience delays, it impacts our ability to provide timely deliveries. We understand the frustration, and we're actively working to address such challenges and minimize their impact on delivery times. Thank you for your patience and continued support. Best regards, Nordic Nest
Jan 12, 2024
 Verified review
You have a grate selection of products but I been waiting for my order since end of november. Just to highlight is almost mid of January
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Jan 5, 2024
 Verified review

Damaged product

After a little over a month of having my new rug . The rug has began to unravel. Poor quality for such an expensive product
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review, We sincerely apologize for the inconvenience you've encountered with your new rug. This is certainly not the level of quality we strive to provide. Our claims department has been alerted to your concern and will be in touch with you shortly to discuss a solution. We appreciate your patience and are committed to resolving this matter to your satisfaction. Best regards, Nordic Nest
Jan 5, 2024
 Verified review
The product was never delivered. It was returned without any communication. I spent weeks waiting and received nothing
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review, We sincerely apologize for the frustration and inconvenience caused by the non-delivery of your order without any communication. This is certainly not the experience we aim to provide. We understand the impact this has had, and we're actively investigating what led to this situation to prevent it from happening again. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction. Best regards, Nordic Nest
Jan 12, 2024
 Verified review

Order not received

My order didn’t arrive & had very minimal communication from you. I would not order anything from this site again.
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Jan 12, 2024
 Verified review
I didn’t receive the item probably the carrier at fault but you’re a bit contacting me to check
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KH
Jan 8, 2024
 Verified review
Utterly useless customer service ! Slow , incompetent and thoroughly inefficient.
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Jan 20, 2024
 Verified review
I ordered two months ago and still have not received my items - very poor
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Jan 5, 2024
 Verified review
Ordered twice and neither order arrived, refunded on both occasions.
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Answer by nordicnest.com
Jan 29, 2024
Thank you fro your review, We sincerely apologize for the inconvenience you've faced with the non-delivery of both your orders. This is certainly not the experience we aim to provide. We understand the frustration caused, and we're actively investigating the root cause of these delivery issues, as shipping to the UK is typically without a problem. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction. Best regards, Nordic Nest
Jan 6, 2024
 Verified review

Communicate where my order is…..

Communicate where my order is…..
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Jan 5, 2024
 Verified review
Delivery time was appalling.
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Answer by nordicnest.com
Jan 30, 2024
Thank you for your review, We sincerely apologize for the disappointing experience you had with the delivery time of your order. We understand the importance of timely deliveries and regret any inconvenience caused. Your feedback is invaluable, and we are actively working to improve our processes to ensure a smoother and more efficient experience for our customers. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further concerns or if there's anything we can do to make amends, please feel free to reach out to our customer support. Best regards, Nordic Nest
Jan 5, 2024
 Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review, We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services. Best regards, Nordic Nest
Jan 5, 2024
 Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review, We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services. Best regards, Nordic Nest