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nordicnest.com
Reviews:

2,348 reviews in the last 12 months9,569 total reviews  

4.69
Excellent

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Top positive review

Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.

Top negative review

Jan 12, 2024
 Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed. Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts. My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts. Yours sincerely, Mary Pawle
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Reviews for nordicnest.com

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Apr 5, 2024
 Verified review

Delayed shipping, wrong product delivered

I ordered an advent candle in late Nov for pre Christmas gifts. It never arrived and I forgot about it. Later (Feb) I received an email saying candle was being shipped. Since it was after Christmas, I asked the order be cancelled but was told it was already shipped. When it arrived, the candle was lovely however it was not the Advent candle I’d originally ordered.
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7 days ago
 Verified review

Fab range of products, but dodgy reviews policy

Fab range of products, and excellent customer service. Only 3 stars though because there is no more PayPal, and because Nordic Nest invite customers to review products, but they do not publish all the reviews from verified purchasers ... not even positive reviews.
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13 days ago
 Verified review

Return Policy

Unfortunately a return policy requires that the customer pay to have it shipped back to Europe which is unreasonably expensive.
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Mar 30, 2024
 Verified review
Responses from customer services could be quicker
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Apr 10, 2024
 Verified review
The discount for first purchase didn't work
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7 days ago
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11 days ago
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Apr 12, 2024
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Apr 12, 2024
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Apr 12, 2024
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Mar 1, 2024
 Verified review
Lovely product selection and prices are attractive, however the delivery times and customer service are shocking. We had countless problems and have been waiting for some items for over 6 months even though during the time of the order they were advertised as 2 -4 weeks. We had items that never turned up after a 3 months wait, items that arrived damaged, items that got lost in the post and then it took over a month and countless emails and calls to get a refund back even though the delivery company admitted loosing the item.
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review, We sincerely apologize for the challenges you faced with your recent order. We understand and share your frustration regarding the fluctuating delivery times and the issues encountered with some items. Your feedback is crucial, and we are actively addressing these issues with our suppliers and delivery partners to prevent future occurrences. If you have any further concerns, please let us know. Sincerely, Nordic Nest
Mar 1, 2024
 Verified review

Had to wait 3 months for our order

Having to wait 3 months for our order was extremely annoying. It had been meant as a Christmas present for our son and his partner. Fortunately they were very understanding and patient but to be honest don’t think we will be ordering from Nordic Nest again. When placing the order we had been lead to believe that the goods would be with us in plenty of time
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Mar 1, 2024
 Verified review
They take too long to deliver . I placed an order on 20/1/24 and it is still not arrived while take charge you right away . I will not be buying from them. Other online retailers deliver in 2 to 3 weeks
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Answer by nordicnest.com
Mar 7, 2024
Thank you for taking the time to feedback us. One of our customer care representatives will contact you in order to figure this situation out. We apologize for all the inconveniences you had with this order. Sincerely, Nordic Nest
Mar 23, 2024
 Verified review
The store showed items were available in 3-5 days, but it’s been a month if not two and those items still haven’t shown up yet.
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Mar 15, 2024
 Verified review
Turnaround in deliveries need to be more prompt. I questioned if the items we’re in stock.
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer, Thank you very much for taking the time to review our products and services. We have checked the shipping time of your order and I regret to inform that it is as expected, it was shipped on January 29 and arrived to you on February 3. The information we offer is that shipping to the UK takes 4 to 6 business days, since we are in Sweden. We are very sorry for the inconvenience caused. We hope that despite this you are satisfied with your purchase and we invite you to contact us whenever we can help you. Sincerely, Nordic Nest
Mar 1, 2024
 Verified review
Still waiting for my order I made before Christmas!
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review, We sincerely apologize for the delay in shipping your order. Our supplier encountered unexpected delays, impacting our original shipping timeline. We understand your frustration and appreciate your patience. Please accept our apologies for any inconvenience caused. Best regards, Nordic Nest
Mar 15, 2024
 Verified review

We never got the order and was very diss

We never got the order and was very disappointed
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer, Thank you very much for taking the time to review our products and services. We have verified what happened to your order, and we apologize because we perfectly understand the disappointment that one can feel when their order does not arrive on time. We would like to assure you that we always do our best and worked actively with the transport company in your case. Apologies for all the inconveniences. We hope that the solution offered has been satisfactory for you and one of our staff will contact you to assist you again. Sincerely, Nordic Nest
Mar 23, 2024
 Verified review
I never received this order. They cancelled it
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Answer by nordicnest.com
Mar 25, 2024
Thank you for your review. I'm truly sorry that you didn't receive your order. We understand your dissapointment and we apologise for the inconvenience. We have verified what happened to your order and one of our staff will contact you again regarding this. Sincerely, Nordic Nest
Mar 1, 2024
 Verified review
Ordered a salt and pepper pot, only 1 arrived
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Mar 15, 2024
 Verified review
I didnt receive my order
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer, Thank you very much for taking the time to review our products and services. We are very sorry for the incident with your purchase. The order was delivered on the expected dates, however the claim that the item was needed took longer. We are very sorry for the inconvenience. We have seen that the replacement has already arrived in your city, so I hope you receive it soon and that you are satisfied with the item. If we can help you with anything else, do not hesitate to contact us, we will be happy to assist you. Sincerely, Nordic Nest