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nordicnest.com
Reviews:

2,243 reviews in the last 12 months9,369 total reviews  

4.69
Excellent

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Top positive review

Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.

Top negative review

Jan 12, 2024
 Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed. Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts. My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts. Yours sincerely, Mary Pawle
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Reviews for nordicnest.com

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Mar 15, 2024
 Verified review
Good experience and very happy with the products. They did, however ship the items separately so I ended up paying shipping charges equals to that of one of the items. Then they sent me multiple emails to get clear images of the shipping charges when I sent them a comment that they should ship things together. I was not asking for anything. I was just passing on the concern so it was a little annoying to deal with.
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Mar 15, 2024
 Verified review

They came through but took a while.

Their shipping time scales are way off, almost infuriatingly, however their customer support is very kind and willing to make things right even if it means a partial refund on the products sent. If they just stuck to the original shipping time scales they would then not have to refund for a faulty service. Again that said, they are very polite and respond promptly to concerns.
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Mar 1, 2024
 Verified review
Website works great. Great choice. Ordering, Delivery and returns is nice and simple. Delivery to Ireland without any hassle. Items just a little pricey in general which has led me to shop elsewhere for similar items.
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Mar 15, 2024
 Verified review
Excellent and diverse products at a reasonable rate, but sometimes delivery is quite slow or inconsistent. If you can improve on that you will get a 5 star rating.
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Mar 4, 2024
 Verified review
Zerbrechliche Teile sehr gut verpackt. Mail zur Ankündigung mit Tracking-Nummer. Hochwertige aber auch hochpreisige Artikel. Lieferung dauerte leider ewig.
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3 days ago
 Verified review
Everything was fine, especially the price, but I had to wait more 3 months to get my chairs, and one of them was a little bit dirty already.
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Mar 1, 2024
 Verified review
Great products and good delivery but if a product isn’t available at time of ordering there is a long wait until you receive it- if at all
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Mar 15, 2024
 Verified review
Item expensive . I bought two - would have been nice to have it recognised by further discount of 1 or 2 percent
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Answer by nordicnest.com
11 days ago
Dear Customer, Thank you very much for taking the time to review our products and services. The price of the blankets you have purchased is because they are the highest quality blankets, the wool requires a very delicate and complex treatment process. When producing a beautiful virgin wool blanket, this brand takes all the necessary steps to ensure that each one is unique and offers maximum comfort and warmth. Regarding your order, we have verified that the order you placed for the blankets had a 5% discount with the welcome code. We are very sorry for the misunderstanding, if the discount was not clear on the invoice. We always invite you to contact our customer care service, where we will be happy to assist you for any questions or suggestions. Sincerely, Nordic Nest
Mar 8, 2024
 Verified review
A lovely light fitting. A little fiddly to put together but worth the time.
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Mar 12, 2024
 Verified review
The delivery was a little late, but everything else was ok.
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Mar 15, 2024
 Verified review
Love the products. Different. I usually buy during sales
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Mar 1, 2024
 Verified review

Good service

Fast delivery, excellent customer service!
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NB
Nora B.
London
Mar 1, 2024
 Verified review
Lower prices
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7 days ago
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Mar 8, 2024
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Mar 3, 2024
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Mar 2, 2024
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Mar 1, 2024
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Mar 1, 2024
 Verified review
Lovely product selection and prices are attractive, however the delivery times and customer service are shocking. We had countless problems and have been waiting for some items for over 6 months even though during the time of the order they were advertised as 2 -4 weeks. We had items that never turned up after a 3 months wait, items that arrived damaged, items that got lost in the post and then it took over a month and countless emails and calls to get a refund back even though the delivery company admitted loosing the item.
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review, We sincerely apologize for the challenges you faced with your recent order. We understand and share your frustration regarding the fluctuating delivery times and the issues encountered with some items. Your feedback is crucial, and we are actively addressing these issues with our suppliers and delivery partners to prevent future occurrences. If you have any further concerns, please let us know. Sincerely, Nordic Nest
Mar 1, 2024
 Verified review
They take too long to deliver . I placed an order on 20/1/24 and it is still not arrived while take charge you right away . I will not be buying from them. Other online retailers deliver in 2 to 3 weeks
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Answer by nordicnest.com
Mar 7, 2024
Thank you for taking the time to feedback us. One of our customer care representatives will contact you in order to figure this situation out. We apologize for all the inconveniences you had with this order. Sincerely, Nordic Nest