nordicnest.com

Reviews:

Dear Customer, Thank you for your review! I'm sorry to hear that the delivery times were so long and that you had to wait so long to receive your order. We always try to inform our customers about the delivery times on our website and in the order confirmation when the order is placed, however, it does happen that we get information about delays from the supplier after the order has been placed. We of course take your feedback seriously. I'm also sorry to hear about the confusion regardig the wrong received items. I'm glad to hear that our customer service representative was able to help you in a polite way! Best regards, Nordic Nest

Dear Customer, Thank you for sharing your concerns, and I apologize for any frustration you've experienced with your recent interactions with us. I'd like to address each of your points to provide clarity and address your concerns: I apologize for any confusion regarding the 5% sign-up offer. We certainly do not intend to be dishonest. The offer is provided to welcome new customers, and I'm sorry to hear that you encountered difficulties in using it. Please contact our customer service team, and they will be more than happy to assist you with this matter. Our customer service team is composed of real individuals who are here to assist you. We are continuously working to improve the quality of our responses, and I'm sorry to hear that you found them unsatisfactory. We value your feedback and will use it to enhance our support services. We also apologize for any delays you've experienced in receiving your items. We understand how important timely delivery is, and we strive to meet your expectations. Please keep in mind that certain products may have longer lead times due to factors beyond our control, such as supplier availability and shipping delays. We appreciate your patience in these cases. We genuinely appreciate your feedback, as it helps us identify areas for improvement and make necessary changes. Our goal is to provide a transparent and excellent shopping experience for our customers, and your insights are invaluable in helping us achieve that. If you require further assistance, please don't hesitate to reach out to our customer service team. We are committed to addressing your concerns and ensuring your satisfaction. Best regards, Nordic Nest

Thank you very much for your review, these experiences help us a lot to improve! We are very sorry for the time your case is taking and we appreciate your patience, of course we are working to solve it and compensate you in the best possible way. Your case changed departments, that's why it changed people and the same question was repeated, we are very sorry about this, of course we will take care that it does not happen again. In the department to which the case was referred, the claims department, we contact the supplier and sometimes their responses take a while. Of course we are working on this and we will contact you as soon as possible. Apologies for the inconveniences. Best regards from Sweden :)

Dear Customer, Thank you for your review! For items like these, it's always difficult to make the right choice regarding the packaging. We always try to package the items so they don't get damaged during transport, but it does still happen that fragile items are packed with too much or too little packaging. It is a truly amazing journey the items make all over the world and we are of course trying to adjust the packaging according to the journey they make and at the same time keep the delivery times as short as possible. Of course we take your feedback seriously and try to improve this in the future. Best regards, Nordic Nest

Dear Customer, thank you for your feedback. We are sorry to hear this. Of course, we understand it can be frustrating when encountering issues with an online order. You are always welcome to contact our customer service and we will always be more than happy to assist you with any issues that may occur. If you have not received your order, you are welcome to contact our customer service and we will make sure to solve this for you. Best regards, your Nordic Nest

Dear Customer, Thank you for contacting us! We are sorry to hear that your vase arrived damaged! In the meantime, I can see that my colleague has issued a refund for the damaged item, but we understand that this has been a disappointing experience. One of our customer service representatives will be reaching out to assist you with this issue shortly. Kind regards, Nordic Nest

Dear Customer, Thank you for bringing this to our attention, and we sincerely apologize for the challenges you've faced in reaching us. It's disheartening to hear that your emails have gone unanswered, and we understand the frustration this has caused. Additionally, we regret that the promised £50 credit was not received. We take this matter seriously, and we want to address it promptly. I will reach out to you right away. We genuinely appreciate your patience and understanding in this matter. Our goal is to provide you with the support you deserve, and we are committed to making things right. Best regards, Nordic Nest

Dear customer, Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve your experience with us. You are always welcome to contact our customer service team if you need any assistance. Best regards, Nordic Nest

Thank you for your review We sincerely apologize for the inconvenience caused by the unsolicited marketing text message. Your feedback is important to us, and we have taken immediate action by unsubscribing you from our list. We appreciate your understanding, and if you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Nordic Nest

Dear Customer, Thank you for your feedback. We are very sorry for the inconvenience caused in the return process. We hope that our agent's assistance has helped you in the process. Don't hesitate to contact us again if we can help you with anything else. We wish you a great day! your Nordic Nest

Gracias por su comentario, Lamento que tardara en recibir el pedido. Salió del almacén al día siguiente de su compra, y la demora se produjo con la compañía de transportes. Agradecemos su feedaback para mejorar nuestro servicio. Atentamente, Nordic Nest

Dear customer, thank you for your review. We are very sorry to hear you have experienced these issues with your order! Of course, if you ever have any questions or require any assistance, you are always welcome to reach out to our customer service team and we will be more than happy to assist you. One of our customer service representatives will be contacting you shortly to assist you with a solution. Best regards, Nordic Nest Team

Dear customer, Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve our shipping time and cost. You are always welcome to contact our customer service team and we will be happy to help you! Best regards, Nordic Nest

Dear Customer, Thank you for your feedback! We are truly sorry to hear that the delivery of your blanket was so delayed! Of course this should not happen. If there is anything we can do for you, please feel free to contact our customer service so we can help you with this. We are glad to hear that you're pleased with the delivered blanket! Best regards, Nordic Nest

Dear Customer, Thank you for your feedback. In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should the delivery time change after placing an order, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this. Of course we take your feedback very seriously and try to improve ourselves in this. Best regards, Nordic Nest

Thank you for your review, If an order has items with different shipping times, our system holds the entire order , by default, till last item is available. We have the option to partially deliver the goods, at no cost. I am sorry that it was not your case. I hope you are now enjoying your purchase. Sincerely, Nordic Nest

Dear customer, Thank you very much for your review. We are sorry to see that you did not have a positive experience with us. If there is anything else we can do for you, please feel free to contact customer service. Through our customer service we will be happy to help you and do everything we can to find the right solution for your situation! Kind regards, Nordic Nest