nordicnest.comReviews:
2,345 reviews in the last 12 months9,520 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Apr 5, 2024
Verified review
Delayed shipping, wrong product delivered
I ordered an advent candle in late Nov for pre Christmas gifts. It never arrived and I forgot about it. Later (Feb) I received an email saying candle was being shipped. Since it was after Christmas, I asked the order be cancelled but was told it was already shipped. When it arrived, the candle was lovely however it was not the Advent candle I’d originally ordered.
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Apr 5, 2024
Verified review
I still haven't received my order placed on 20/2/24 so I resent being asked to review it frankly. I have contacted customer service who simply said it's been dispatched from the warehouse. The DPD tracking just says there's been a delay to your parcel.
A bit ridiculous waiting this long for a frying pan and mug and I wish I had gone to John lewis instead.
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8 hours ago
Verified review
Fab range of products, but dodgy reviews policy
Fab range of products, and excellent customer service. Only 3 stars though because there is no more PayPal, and because Nordic Nest invite customers to review products, but they do not publish all the reviews from verified purchasers ... not even positive reviews.
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Mar 23, 2024
Verified review
Nordic nest: Unreliable supplier
I am deeply disappointed by Nordic Nest and would not recommend this supplier to anyone. Since November last year I have been waiting for my order, a porcelaine service, with one unreliable explanation after the other for why has only been partially delivered.
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Answer by nordicnest.com
Mar 25, 2024
Thank you for your review.
I'm truly sorry that your experience has not been great. We understand your dissapointment and we apologise for the inconvenience. We have taken a look at your order and one of our staff will contact you again regarding the this.
Sincerely,
Nordic Nest
Mar 23, 2024
Verified review
The store showed items were available in 3-5 days, but it’s been a month if not two and those items still haven’t shown up yet.
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8 days ago
Verified review
Shipping takes way too long, duties and taxes are very high, ship time is poor
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Mar 30, 2024
Verified review
Responses from customer services could be quicker
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10 days ago
Verified review
The discount for first purchase didn't work
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6 hours ago
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5 days ago
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8 days ago
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Mar 30, 2024
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Mar 8, 2024
Verified review
The service was great but the product was not as nice as the website presented it to be. The silicone mould at the top of the Acorn (Umage) light had chipped edges and these are highly visible when the light is switched on. Also, installing the light fitting was very difficult because our hallway light had old wire terminals fitted into a secured base, which prevented me from fitting the Rosette ceiling rose and cord that goes with the Acorn. The light and rose products should clearly advise potential customers that fitting the light is only recommended to be done by a professional electrician. And that adds another £100 to the whole thing.
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Answer by nordicnest.com
Mar 18, 2024
Thank you for taking the time to share your feedback with us.
We apologize for any inconvenience caused by the damage in the item and the difficulty you experienced during installation. One of our representatives will contact you via email.
Sincerely,
Nordic Nest
Mar 1, 2024
Verified review
Had to wait 3 months for our order
Having to wait 3 months for our order was extremely annoying. It had been meant as a Christmas present for our son and his partner. Fortunately they were very understanding and patient but to be honest don’t think we will be ordering from Nordic Nest again. When placing the order we had been lead to believe that the goods would be with us in plenty of time
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Mar 15, 2024
Verified review
Turnaround in deliveries need to be more prompt.
I questioned if the items we’re in stock.
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We have checked the shipping time of your order and I regret to inform that it is as expected, it was shipped on January 29 and arrived to you on February 3. The information we offer is that shipping to the UK takes 4 to 6 business days, since we are in Sweden.
We are very sorry for the inconvenience caused.
We hope that despite this you are satisfied with your purchase and we invite you to contact us whenever we can help you.
Sincerely,
Nordic Nest
Feb 23, 2024
Verified review
Too much plastic used for packaging. Could and should be more eco friendly.
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AR
A. R.
Stuttgart
Mar 1, 2024
Verified review
You can´t really track when your order is being shipped.
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Answer by nordicnest.com
Mar 8, 2024
Thank you for bringing your concerns to our attention regarding the tracking of your order. We apologize for any inconvenience you've experienced.
Please note that tracking links are sent to you, and they are updated each time the parcel receives a scan in the shipping process. If you encounter any issues or need assistance, we encourage you to reach out to our customer service team for prompt support. Your feedback is valuable, and we appreciate your understanding.
Once again, we apologize for any inconvenience caused, and thank you for providing us with your feedback.
Best regards,
Nordic Nest
Mar 1, 2024
Verified review
2 out the 7 products were broken
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Feb 26, 2024
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Jan 26, 2024
Verified review
Great customer service but terrible packaging
We ordered 5 side plates, and 2 large ceramic canisters, among other things. The plates were packed in a thin layer of bubble wrap and placed in the box, standing up, with no other protection between them and the box. 4 of the 5 plates broke. One of the canisters had no bubble wrap over the lid, so this broke also.
I've given them 3 stars however, because they replied to my complaint quickly, and offered a refund or replacement, without quibbling.
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