Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
Many items have a shipping charge of £9 to Uk and even if you are purchasing several items the £9 charge is per item so this adds to the cost.
I like the design and choice of items but this additional charge puts me off. They do send items promptly but return policy makes returning heavy items prohibitive for me.
Great products and they arrive well packaged. Sometimes though, you order items and then they email you to say that it’s not currently in stock and you have to wait for a week or two. But if not in a rush, they are great and they do let you know. I have ordered a few times from them.
Report review
Jan 19, 2024
Verified review
I like the product and website.
Improve the notice of instock items. I ordered various items well before Christmas and they arrived in bits and pieces....I received the option to cancel them later on when it was no longer possible to order for xmas.
Report review
Jan 12, 2024
Verified review
Beautful stuff, slow dispatch
They have a great selection of beautiful stuff, and make no problems with replacing broken items. (I order mostly ceramics which had on one occasion been broken in transit). However, the dispatch time can be a little slow.
Report review
Jan 19, 2024
Verified review
The website is easy to navigate and the price was great. We were also kept informed (of the delay) but it took forever to arrive - fair enough as it was a Black Friday purchase before the pre - Christmas period, but still.
Report review
Dec 30, 2023
Verified review
Delivery takes a little while to arrive in the UK
The product took a while to get through Germany, but once it was in the UK it was delivered in a couple of days. NN were quick to answer my emails regarding the delay and very polite. Pleased with the product!
Report review
Jan 5, 2024
Verified review
We have found the Range of items available and the Customer service department to be very good. We have had a few problems recently (now resolved) with a delivery that did not arrive.
Report review
Jan 12, 2024
Verified review
Very quick with shipping! Easy to use website just had some issues with logging in but got it sorted as easy enough to change password :)
Report review
Dec 22, 2023
Verified review
Lighting products generally good quality. Quality probably reflected in the price. Be good to have country of origin clearly stated.
Report review
Dec 22, 2023
Verified review
Very professional if a little slow to dispatch
They can be slow to dispatch but are very professional with replacing broken items quickly. Pretty selection of ceramics.
Report review
Jan 19, 2024
Verified review
I liked the quality of products received.
I found the shipping process quite slow (I’m living in Ireland)
Report review
Jan 12, 2024
Verified review
Expensive but beautiful
Shipping took a long time but items(plates) arrived in good condition.
Report review
Jan 5, 2024
Verified review
Amazing products at reasonable prices. Shipping takes alittel too long.
Report review
Jan 5, 2024
Verified review
Delivery time was quite long, but otherwise everything was fine.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.