Photospecialist.ieReviews:
477 reviews in the last 12 months536 total reviews
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Jan 13, 2023
Verified review
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
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Reviews for Photospecialist.ie
Jan 19, 2023
Verified review
My order was communicated effectively and delivered timely
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Answer by Photospecialist.ie
Jan 19, 2023
Good to read this. We sure hope you enjoy it!
Jan 18, 2023
Verified review
Incorrect order, missing component.
Incorrect order, missing component, customer support not resolving matter after 1 month. Terribly disappointed by this company.
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Answer by Photospecialist.ie
Jan 19, 2023
Unfortunately it seemed that a whole other article had been send to you. We're having contact per mail now to solve this matter for you.
Jan 18, 2023
Verified review
Easy to deal with
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Answer by Photospecialist.ie
Jan 19, 2023
Thank you!
Jan 18, 2023
Verified review
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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Answer by Photospecialist.ie
Jan 19, 2023
Sorry it took a bit longer, we see that there was a delay at DHL. Luckily you're still satisfied with your products. We will look into why everything was delivered seperately, because that's not the standard way. Ofcourse, 4 stars ain't bad either, but we still strive for the 5!
Jan 16, 2023
Verified review
Recommended
Excellent product, price competitive & customer service who were patient & efficient with my enquiry .
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Answer by Photospecialist.ie
Jan 17, 2023
Thanks for your kind words, we are happy to help.
Jan 15, 2023
Verified review
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Jan 15, 2023
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Jan 14, 2023
Verified review
Ordered an xRite product and my order was dealt with most professionally.
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Answer by Photospecialist.ie
Jan 17, 2023
Thank you, I hope you enjoy your order.
Jan 14, 2023
Verified review
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Jan 14, 2023
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Jan 13, 2023
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Jan 13, 2023
Verified review
Disappointing service
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
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Answer by Photospecialist.ie
Jan 13, 2023
We're indeed based in the Netherlands. Sorry to read that your package was delayed according to wrong details. Luckily you was able to pick it up.
Jan 12, 2023
Verified review
Item deliver with no issues.
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Answer by Photospecialist.ie
Jan 13, 2023
Super!
Jan 12, 2023
Verified review
every time I called the support line to find out where my package was I got an answer machine saying there's no support person to take your call. That happened many times (and not over lunch time for instance).
Also the chat bot does not work
I used email in the end and it took 2 days to get back to say they were looking into it.
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Answer by Photospecialist.ie
Jan 13, 2023
We're very sorry you weren't able to reach us. At the moment there a lot of questions and we try to answer everyone as soon as possible. Thank you for your patience. We see you received the package in the mean time. Our apologies for the delay at the post office!
Jan 11, 2023
Verified review
Reflecter 8mm converter
Excellent service and excellent equipment with fast delivery over the Christmas period 👍👍
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Answer by Photospecialist.ie
Jan 12, 2023
Great to read, I hope you enjoy it!
Jan 11, 2023
Verified review
Needs improvement
This was a repeat purchase from a different seller.
Delivery was disappointing,in terms of tracking and tracing.
DHL’s app not functioning in this jurisdiction apparently.
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Answer by Photospecialist.ie
Jan 12, 2023
What a shame to read that the tracking code from DHL did not work properly. We will definitely look into this, thanks for reporting it.
Jan 11, 2023
Verified review
Fast delivery with good vommun
Fast delivery with good communication
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Answer by Photospecialist.ie
Jan 12, 2023
Thank you.
Jan 10, 2023
Verified review
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Jan 10, 2023
Verified review
No sign of my delivery still.
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Answer by Photospecialist.ie
Jan 10, 2023
Sorry to read that your package has been delayed! I have started an investigation and sent you more information via email. Are we in further contact there?
Jan 9, 2023
Verified review
Very disappointed with the communication. I have sent various emails asking for an update on my shipment as I was sent an email on the 30th of December to say that it has been shipped but there has been no update on when it will actually be delivered so I am very disappointed as it was due to be a present
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Answer by Photospecialist.ie
Jan 10, 2023
How frustrating to read that you haven't received the package yet! I have started an investigation and sent you more information via email. Are we in further contact there?