Photospecialist.ieReviews:
477 reviews in the last 12 months536 total reviews
Good
TrustmarkValid
Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
Read more
Top negative review
Jan 13, 2023
Verified review
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
Read more
Reviews for Photospecialist.ie
May 1, 2023
Verified review
Shipping details stated, ‘Delivered in 1 - 4 days……. Took 2 weeks. When I did email querying the delay I got an abrupt and what I would cheeky response from customer service. First and last time I will use this service!
Report review
Answer by Photospecialist.ie
May 3, 2023
Thank you for taking the time to write this review.
I can see your order and there was a delay with getting the item out of the store. My colleague was not clear about the reason why it was delayed. Your item was send within the 4 days, however DHL kept your package longer in their hold. I am sorry about that. This is sadly not in my control.
Apr 13, 2023
Verified review
Stuff arrived ten days later. How to pick up myself in the end.
Trying to call customer support for the last three days. Spent over two hours waiting to then be told no one is available.
Never again
Report review
Answer by Photospecialist.ie
Apr 14, 2023
What a shame to read that the shipping took so long, sorry about this. I'm also sorry to read that you didn't get a hold of us, unfortunately we are understaffed so we are not always available.
I would of course like to apologise for all this.
Dec 22, 2022
Verified review
I am still waiting for my trail camera,
No information on where it is or when it will arrive.
This is a present for my friend and I am annoyed that it will
Not be here for Christmas. Please help
Report review
Answer by Photospecialist.ie
Dec 22, 2022
Because not everything you ordered was directly in stock, we've just changed your order for you and emailed you about it. We gave you another SD-card, because the other one isn't coming in.
Jul 24, 2023
Verified review
I ordered an item and didn't receive it
I tried to contact and my emails were sent back to me
I tried to phone for days and no answers.
I'm fuming over the operation system here.
Report review
Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.
Jul 19, 2023
Verified review
Refund processing is extremely slow
Due to the mistake of the 24S staff, I have not received a refund for the wrong item so far; and it has been more than a week since I confirmed the receipt of the returned item.
Report review
Answer by Photospecialist.ie
Jul 19, 2023
Thank you for taking the time to leave this review.
I have checked your emailaddress, but I do not see any succeded orders, so I do not understand what this is about.
So I will contact you via email to see what is going on.
May 10, 2023
Verified review
You sent the wrong sensor cleaner.
I wanted the blue one for Canon but you sent the pink one for other makes.
Just hope there’s little difference.
Report review
Answer by Photospecialist.ie
May 12, 2023
Hi, thank you for the review.
I can see in your order that you ordered the blue one and not the pink one, of course you can return this to us. I will send you the information by email.
Jan 18, 2023
Verified review
Incorrect order, missing component.
Incorrect order, missing component, customer support not resolving matter after 1 month. Terribly disappointed by this company.
Report review
Answer by Photospecialist.ie
Jan 19, 2023
Unfortunately it seemed that a whole other article had been send to you. We're having contact per mail now to solve this matter for you.
Jun 8, 2023
Verified review
I did not receive the item. No tracking information. Nothing so far.
Report review
Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review.
I am so sorry to read that you had no information from us. Usually you would recieve an e-mail with the tracking, but I see that you did not recieve this from the system.
There is no communication bout this issue, so I will send you an email to inform you about your order.
Feb 7, 2023
Verified review
Sold my data so I got numerous scam emails and texts before delivery
Report review
Answer by Photospecialist.ie
Feb 8, 2023
We are sorry to hear that. We only share your data with the parties (such as the courier company, for example) that you yourself consent to when you purchase.
Could you forward those emails to us, by sending them to reviews@kamera-express.nl? We would like to review them. Thank you.
Jan 19, 2023
Verified review
Terrible delivery times and communication extremely poor.
Report review
Answer by Photospecialist.ie
Jan 20, 2023
Sorry to read about that. I see that we contacted you about some delay and that the order had been shipped and is already received. Our apologies for the delay.
Dec 7, 2022
Verified review
I order one binocular and you sent my in wrong adress
Report review
Answer by Photospecialist.ie
Dec 7, 2022
We are sorry to hear that you have not yet received your parcel. We have sent the package to the address you provided when placing your online order.
If that is the wrong address, please contact our customer service or send an email to reviews@kamera-express.nl. We will then change the address for you.
Mar 7, 2023
Verified review
Late delivery and basically uncontactable
Report review
Answer by Photospecialist.ie
Mar 8, 2023
When we check your order, we see it indeed took a while longer to be received. Probably because of the new year in between. Our apologies for the delay and that you weren't able to reach us.
Jan 10, 2023
Verified review
No sign of my delivery still.
Report review
Answer by Photospecialist.ie
Jan 10, 2023
Sorry to read that your package has been delayed! I have started an investigation and sent you more information via email. Are we in further contact there?
Dec 8, 2022
Verified review
Bad customer service
Report review
Answer by Photospecialist.ie
Dec 8, 2022
We're very sorry to read that you've experienced it like this, but we're unable to find any contact. If you would like to tell us why, please contact reviews@kamera-express.nl.
Feb 24, 2023
Verified review
Report review
Answer by Photospecialist.ie
Feb 27, 2023
We're sorry to see you're not happy. If we can help you, please contact us.
Feb 8, 2023
Verified review
Report review
Answer by Photospecialist.ie
Feb 8, 2023
Thank you for your review. We are sorry you're not satisfied. Can you email us your feedback to reviews@kamera-express.nl?
Feb 8, 2023
Verified review
Report review
Jan 26, 2023
Verified review
Report review
Dec 25, 2022
Verified review
Report review
Answer by Photospecialist.ie
Dec 27, 2022
We're sorry to see that you're not satisfied. If there is anything we can do to help you, don't hesitate to contact us.