Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

354 reviews in the last 12 months655 total reviews  

4.46
Good

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Apr 13, 2023
 Verified review
Stuff arrived ten days later. How to pick up myself in the end. Trying to call customer support for the last three days. Spent over two hours waiting to then be told no one is available. Never again
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Answer by Photospecialist.ie
Apr 14, 2023
What a shame to read that the shipping took so long, sorry about this. I'm also sorry to read that you didn't get a hold of us, unfortunately we are understaffed so we are not always available. I would of course like to apologise for all this.
Jul 24, 2023
 Verified review
I ordered an item and didn't receive it I tried to contact and my emails were sent back to me I tried to phone for days and no answers. I'm fuming over the operation system here.
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Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.
Jul 19, 2023
 Verified review

Refund processing is extremely slow

Due to the mistake of the 24S staff, I have not received a refund for the wrong item so far; and it has been more than a week since I confirmed the receipt of the returned item.
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Answer by Photospecialist.ie
Jul 19, 2023
Thank you for taking the time to leave this review. I have checked your emailaddress, but I do not see any succeded orders, so I do not understand what this is about. So I will contact you via email to see what is going on.
May 10, 2023
 Verified review
You sent the wrong sensor cleaner. I wanted the blue one for Canon but you sent the pink one for other makes. Just hope there’s little difference.
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Answer by Photospecialist.ie
May 12, 2023
Hi, thank you for the review. I can see in your order that you ordered the blue one and not the pink one, of course you can return this to us. I will send you the information by email.
Jun 10, 2023
 Verified review

very slow to ship

ship the order out soon after it is received instead of almost two weeks after purchase. I still haven't received my order.
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Answer by Photospecialist.ie
Jun 12, 2023
Thank you that you took the time to leave this review. I am sorry to hear that it all took so long and I will see into this. I don't see any comminication about this, so I will send you an email so we can solve this.
Jul 31, 2023
 Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
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Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
Nov 28, 2023
 Verified review
They respond to queries incredibly slowly
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Answer by Photospecialist.ie
Nov 29, 2023
Thank you for taking the time to leave this review. I am sorry to read that John. I see that your email got lost in our system and my colleague as explained that to you. Hopefully we can do better in the future for you. My apologies.
Nov 21, 2023
 Verified review
No response to issue in a eeek
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Answer by Photospecialist.ie
Nov 22, 2023
Thank you for leaving this review. I am so sorry to read that you haven't had a response. However I do see that you had contact with my colleague yesterday, so I will answer you question via email. My apologies.
Oct 13, 2023
 Verified review
Long delivery tines to Ireland
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Answer by Photospecialist.ie
Oct 13, 2023
Thank you for taking the time to leave this review. I am sorry it takes so long, in your case the item was not in stock and we had to wait for de supplier. I see that it has been send with DHL.
Jun 8, 2023
 Verified review
I did not receive the item. No tracking information. Nothing so far.
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Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review. I am so sorry to read that you had no information from us. Usually you would recieve an e-mail with the tracking, but I see that you did not recieve this from the system. There is no communication bout this issue, so I will send you an email to inform you about your order.
Sep 27, 2023
 Verified review
Not based in Ireland, doesn’t have the stock they advertise.
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Answer by Photospecialist.ie
Sep 28, 2023
Thanks, it is indeed true that we do not have a shop in Ireland. Our central warehouse is in the Netherlands. We have this information on our website. If you have any questions about this, you are of course always welcome to contact us, we are happy to help.
Jun 28, 2023
 Verified review
Order arrived with EU socket not suitable for Ireland
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Answer by Photospecialist.ie
Jun 30, 2023
Thank you for your review. I am sorry to read that you didn't recieve the correct plug. This usually is standard in the order. I will send one your way and send you an email. My apologies.
Sep 11, 2023
 Verified review
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Answer by Photospecialist.ie
Sep 13, 2023
Thank you for leaving this review, Ann. I have pulled up your information and will contact you to see what we can do to make your experience better with us.