Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

354 reviews in the last 12 months655 total reviews  

4.46
Good

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Dec 13, 2023
 Verified review
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Answer by Photospecialist.ie
Dec 13, 2023
Thank you so much!
Dec 7, 2023
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Dec 6, 2023
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Dec 5, 2023
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Dec 5, 2023
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Dec 7, 2023
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0 customer care involvement

- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Answer by Photospecialist.ie
Dec 7, 2023
How sad to read that you had this experience. I would like to sincerely apologise for that the investigation of your package took a bit long. The couriers should be given some time to find out what happened. I see that a refund has been initiated.
Dec 10, 2023
 Verified review
Ordered and paid for an expensive printer on the 26th of November and received a receipt from them for payment sent. since then have not heard or received any info regarding tracking or delivery, Very poor customer service.
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Answer by Photospecialist.ie
Dec 11, 2023
Sorry to read that the delivery is taking so long, the shipment is fixed. I see you have just contacted customer service. We are going to contact DHL so we can provide you with an answer soon. Our apologies for the inconvenience.
Jun 20, 2023
 Verified review

Sigma 150-600mm Lens

A really great Company to deal with. I received enormous help from them in getting the 5yr Warranty & the Spring Cashback promotion of €100 from Sigma Europe. I had difficulty (late applications due to illness) trying to register and so on in late July - But in fairness Photospecialist.ie Sorted all issues promptly. I will definitely buy from them again and recommend others to do likewise.
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Answer by Photospecialist.ie
Aug 9, 2023
Thank you for sharing your experience. You are always welcome.
Oct 10, 2023
 Verified review
Return policy is vague, I bought an incorrect item for my son and the cost to return was half the cost of the item. I could not see the return policy on the website, which meant I had to email my enquiry to get information. I know there is a cost to all businesses, but a little more transparency would be helpful. I am a returning customer as they have a wide choice of super products for photographer/videographers… it’s a shame, otherwise 5 stars would have been my rating
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Jul 14, 2023
 Verified review

Exceptional Service and High-Quality Tripod Purchase

I recently purchased a tripod from Photospecialist.ie, and I must say that my experience has been nothing short of outstanding. From start to finish, the service provided by this online retailer has been exceptional. Now, let's talk about the tripod itself. The quality of the product exceeded my expectations. It was evident that Photospecialist.ie takes pride in curating a collection of top-notch photography gear. The tripod's build was sturdy, durable, and felt premium in my hands. It provided excellent stability, even in challenging shooting conditions, and the adjustable features were smooth and precise. Delivery was prompt and efficient. The tripod arrived well-packaged and in perfect condition. I was impressed by the attention to detail and the care taken to ensure the product's safety during transit. Overall, my experience with Photospecialist.ie has been fantastic. They offer a wide selection of high-quality photography equipment, provide excellent customer service, and deliver products in a timely manner. I highly recommend Photospecialist.ie to anyone looking for professional photography gear. They have definitely earned my trust and future business.
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Apr 25, 2023
 Verified review

Purchase was easy but online auto-address feature is a problem

Purchase was easy and packaging also very quick. The auto-address function on the web page needs refining. After changing my address to the correct address, the online system decided this was not correct and changed to an incorrect address and town. I contacted the vendor, whom should have been able to instruct the courier to change this but told me I had to contact the courier instead and arrange to collect!! My package eventually arrived after bouncing back and forth between sorting centers. Had it not been for the Eir-code, the package would have been lost or returned to sender. The webpage is advertised as an Irish .ie website (misleading) but shipping and product are not located in Ireland. I received the product in good order and well packaged.
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Answer by Photospecialist.ie
Apr 26, 2023
I am sorry to hear that this didn't go as planned. Once the order has been send, we can not change the address. It needs to come back first, so we can change the lable. But I am glad to hear that it arrived in good order. We are a company Kamera Express located in The Netherlands, this is also mentioned on the website. We have take over Photospecialist and due to currency and not to confuse the customer, we kept the website.
May 17, 2023
 Verified review
Easy to order from quick delivery and regular update for purchase. I bought two eye pieces for Fuji Xpro 2 and they are in small plastic bag. But the packaging they where posted in was actually much to big for the product. The packaging could be smaller and more environmentally friendly. The postage cost was half the cost of the product purchased and by using smaller packaging might reduce the cost of shipping.
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Aug 9, 2023
 Verified review

Lack of order confirmation email causes worry

Positives: very good price, item did arrive eventually , professional staff will call you back. Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday. Update: they sent a €20 refund to compensate.
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Jul 14, 2023
 Verified review

Inaccurate Address

For some obscure reason the address on my rather expensive parcel was totally wrong, so wrong the address didn't exsist. The only element of the address that was correct was my post code and locality. Fortunately a person at my local sorting office was familiar with part of the address. The parcel was very nearly returned to sender.
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Jul 3, 2023
 Verified review
Very professional and understanding people to deal with. If you do have a query about a product they will listen and normally they will resolve the issue as quick as possible. Price wise they are very competitive. Would definitely shop with them again.
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Answer by Photospecialist.ie
Jul 3, 2023
Thank you so much for taking the time to leave this review. I am happy to read that we coul help you with your questions and issues. I hope to see you again soon.
May 11, 2023
 Verified review
Brought RS3 combo and had the best price available, and the support staff is very responsive as well. Will highly recommend photospecialist.ie over the physical shops in Ireland, who charge by over few hundred euros more.
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Aug 10, 2023
 Verified review

Good prices, good selection

Item travelled by DHL and then An Post from NL to IE, took one week from time of order, which was as expected and cost €9.99. I'm disappointed that shipping is charged regardless of the value of the item. PhotoSpecialist had the item in stock and shipped quickly, they had a better discount than the bricks and mortar stores could offer. Would buy again as the need arises.
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Apr 10, 2023
 Verified review

When You Need Camera Gear In Europe

On so many items you have the best prices in Europe and often even cheaper than China or the US, so very impressive and great! Very quick shipping, reliable and a great selection of stock. I can't say much about your customer service because I'm pretty sure in over a year I've never had to deal with it, that simple! I'd highly recommend photospecialist, no question.
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Answer by Photospecialist.ie
Apr 10, 2023
What a lovely review, thank you for this. I hope to see you back often as a customer! We think it's super that we can help you get your stuff well.
Oct 18, 2023
 Verified review

Fast shipping and best price on the market

Fast shipping, amazing product and great price. Bought a pair of binoculars, the box came a bit damaged but the product is all great, what can I complain about? I bought the binoculars at the best price available on the market. Also, the shop is sending the parcel slip electronically and not printed - small but pleasant thing
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Sep 15, 2023
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Second review

I previously gave a one star review on the product i bought as it broke during first use. I was immediately contacted by customer service offering help to resolve the issue. Customer service was really helpful and I have received full refund today. This is a review on customer service which I found very helpful and efficient.
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Answer by Photospecialist.ie
Sep 16, 2023
Thank you so much! I am happy to hear that I could help you. If there is anything, please don't hesitate to contact me.