Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

354 reviews in the last 12 months655 total reviews  

4.46
Good

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Nov 28, 2023
 Verified review
They respond to queries incredibly slowly
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Answer by Photospecialist.ie
Nov 29, 2023
Thank you for taking the time to leave this review. I am sorry to read that John. I see that your email got lost in our system and my colleague as explained that to you. Hopefully we can do better in the future for you. My apologies.
Nov 27, 2023
 Verified review

Bad delivery

I’ve bought a camera 13/11/2023 and I’ve not received yet. More than 10 working days and when I bought, it was saying that the delivery would be in 4/5 working days. I would have plans with that camera, but I had to cancel. I hope to receive something for apologize because that’s happening is not good. Thank you
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Answer by Photospecialist.ie
Nov 27, 2023
Sorry to read that the package has not yet been delivered. I can see from the tracking code that the parcel is delayed which is obviously very frustrating. I will contact you so that we can take the next step.
Nov 21, 2023
 Verified review
No response to issue in a eeek
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Answer by Photospecialist.ie
Nov 22, 2023
Thank you for leaving this review. I am so sorry to read that you haven't had a response. However I do see that you had contact with my colleague yesterday, so I will answer you question via email. My apologies.
Nov 20, 2023
 Verified review

Package lost, did not refund delivery costs.

Package was to be delivered in 2-3 days, paid 10 euro shipping. They lost the package, they did not refund delivery costs? Did not respond when I asked why they didn't.
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Answer by Photospecialist.ie
Nov 22, 2023
Thank you for leaving this review. I am so sorry that you didn't recieve this yet, my colleague are experiencing some back up due to black Friday, but I see it has been arranged this morning for you. My apologies this took so long.
Nov 6, 2023
 Verified review
Total garbage website. Product was not in stock as listed. Tried to order another product today and the payment software they use keeps rejecting my payment even though my bank has approved it. Total schlock.
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Answer by Photospecialist.ie
Nov 8, 2023
Thank you for taking the time to leave this review. I am so sorry to hear this. I will send you an email so I can solve this for you.
Oct 24, 2023
 Verified review
Lowest prices, shipping could be faster, but always gets here - also tracking is non-existant.
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Oct 19, 2023
 Verified review
Awsome product great value
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Answer by Photospecialist.ie
Oct 20, 2023
Thank you so much!
Oct 13, 2023
 Verified review
Long delivery tines to Ireland
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Answer by Photospecialist.ie
Oct 13, 2023
Thank you for taking the time to leave this review. I am sorry it takes so long, in your case the item was not in stock and we had to wait for de supplier. I see that it has been send with DHL.
Oct 10, 2023
 Verified review
Return policy is vague, I bought an incorrect item for my son and the cost to return was half the cost of the item. I could not see the return policy on the website, which meant I had to email my enquiry to get information. I know there is a cost to all businesses, but a little more transparency would be helpful. I am a returning customer as they have a wide choice of super products for photographer/videographers… it’s a shame, otherwise 5 stars would have been my rating
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Sep 30, 2023
 Verified review
Nothing special with the process irsrrvjce
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Sep 29, 2023
 Verified review
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Sep 28, 2023
 Verified review
Great on price, but after allowing me to choose a delivery date, you were a day late
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Sep 27, 2023
 Verified review
Not based in Ireland, doesn’t have the stock they advertise.
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Answer by Photospecialist.ie
Sep 28, 2023
Thanks, it is indeed true that we do not have a shop in Ireland. Our central warehouse is in the Netherlands. We have this information on our website. If you have any questions about this, you are of course always welcome to contact us, we are happy to help.
Sep 25, 2023
 Verified review
Have ordered from them before and satisfied and am waiting on order to arrive now but no tracking on due time,only flaw i found with this shop.Would be nice to know arrival time.
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Answer by Photospecialist.ie
Sep 25, 2023
Thank you for your compliment! Of course, I understand and will send you an email about this.
Sep 20, 2023
 Verified review
Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
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Answer by Photospecialist.ie
Sep 20, 2023
Thank you so for leaving this review Eugene. However calling people names is not necessary and I have explained twice to you that I will take it up with the correct deparments to improve this. I understsand that you are disappointed with us, because we can not match the price. We do not promise a low price match, we promise the best price we can give. When company's only have an online shop or maybe 3 fysical shops it is understandable they can lower their prices. And I have send you an email this morning that I would discuss this with my manager and get back to you on this. Instead of giving me the time to get back to you, you leave another review.
Sep 12, 2023
 Verified review
I am very dissatisfied with this company because its description of the product does not correspond to availability. I waited 2 weeks for a refund, 5 days. My birthday gift was spoiled. I'm very displeased. This is the most incompetent company I've ever had in my entire life.
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Answer by Photospecialist.ie
Sep 13, 2023
Thank you for taking the time to leave this review. I can imagine that this is a disapointment and I so sorry about this and I will contact you via email.
Sep 11, 2023
 Verified review
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Answer by Photospecialist.ie
Sep 13, 2023
Thank you for leaving this review, Ann. I have pulled up your information and will contact you to see what we can do to make your experience better with us.
Sep 1, 2023
 Verified review
Good prices
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Aug 29, 2023
 Verified review
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Aug 23, 2023
 Verified review
Ordered a monitor, it was great and the delivery was fast the only downside is I got the wrong plug for the monitor it didn’t come with a 3 pin plug but a 2 pin one other than that it was good
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Answer by Photospecialist.ie
Aug 23, 2023
Thank you for taking the time to leave this review. I apologize that you did not receive the correct plug, of course I will make sure you will receive it from us. I am glad to read that you are otherwise satisfied with us.