Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

354 reviews in the last 12 months655 total reviews  

4.46
Good

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Photospecialist.ie fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Dec 14, 2023
 Verified review
Fast secure service
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Answer by Photospecialist.ie
Dec 14, 2023
Thank you verry much!
Dec 13, 2023
 Verified review

Great prices. Fast delivery.

Great prices. Fast shipping and well packaged. Gift so haven't opened yet.
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Dec 13, 2023
 Verified review
Competitive price and great customer service
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Dec 13, 2023
 Verified review
Failing to reply to my email about a discount code that was not working.
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Dec 13, 2023
 Verified review
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Answer by Photospecialist.ie
Dec 13, 2023
Thank you so much!
Dec 12, 2023
 Verified review

Prompt delivery

Ordered a Godox flash for my Fujifilm camera. Priced well. Delivered promptly. Happy with service received.
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Dec 12, 2023
 Verified review

Satisfied with Print Quality, but Delivery Delays

I purchased the Epson EcoTank ET8550 printer on October 28, 2023, and I would like to share my experience with this purchase. Firstly, regarding the printer itself, I am extremely satisfied. The print quality, especially for photos, exceeded my expectations – the colors are vibrant, and the details are sharp. The automatic double-sided printing feature is an additional benefit that greatly facilitates work. The printer perfectly fits my needs, both for home use and for small office tasks. However, I must mention an aspect that was a source of stress. Namely, the order fulfillment time. I expected the delivery to take up to 4 business days, but on the fifth business day, not having received the printer yet, I contacted the store. The response came from an Irish customer service address, informing me that a reply might take up to 3 business days. This caused me concerns about whether I would receive the printer before the holidays. Eventually, the printer arrived on December 11, 2023. In summary, despite some issues with the delivery time, I am very satisfied with the purchase. The Epson EcoTank ET8550 meets all my expectations in terms of quality and functionality. I would recommend it to others, but I would also advise the store to work on improving communication and predictability of delivery times.
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Answer by Photospecialist.ie
Dec 12, 2023
Thanks for the comprehensive review. Good to read that the printer shows nice results. I hope you enjoy using the printer. Sorry to read that you were not well informed about the delivery. Because the package has to travel quite a bit, it can sometimes take a bit longer, especially around this time of year. Sorry again for the inconvenience but nice to read that everything went well.
Dec 10, 2023
 Verified review
Ordered and paid for an expensive printer on the 26th of November and received a receipt from them for payment sent. since then have not heard or received any info regarding tracking or delivery, Very poor customer service.
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Answer by Photospecialist.ie
Dec 11, 2023
Sorry to read that the delivery is taking so long, the shipment is fixed. I see you have just contacted customer service. We are going to contact DHL so we can provide you with an answer soon. Our apologies for the inconvenience.
Dec 10, 2023
 Verified review
Always fast! Very good customer service
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Dec 8, 2023
 Verified review
Very good company to deal with!
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Answer by Photospecialist.ie
Dec 8, 2023
Thank you so much for your trust and your review.
Dec 7, 2023
 Verified review
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Dec 7, 2023
 Verified review
Good pricing and prompt delivery
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Dec 7, 2023
 Verified review

0 customer care involvement

- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Answer by Photospecialist.ie
Dec 7, 2023
How sad to read that you had this experience. I would like to sincerely apologise for that the investigation of your package took a bit long. The couriers should be given some time to find out what happened. I see that a refund has been initiated.
Dec 6, 2023
 Verified review
great price,23 euro cheaper than a dublin shop
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Dec 6, 2023
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Dec 6, 2023
 Verified review

Excellent

Price very good, speed of delivery is very good. In fact, everything is excellent, so why change it? Great business sense. Thank you.
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Dec 6, 2023
 Verified review
Fast delivery, fare prices
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Answer by Photospecialist.ie
Dec 6, 2023
Thank so you so much for the compliment!
Dec 5, 2023
 Verified review
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Dec 5, 2023
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Dec 4, 2023
 Verified review
All great, thanks! Only thing I would add is the information about delivery date wasn't clear during the ordering process. Not crucial in my case, but I expected to receive it couple of days earlier.
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