Photospecialist.ieReviews:
317 reviews in the last 12 months655 total reviews
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Dec 7, 2023
Verified review
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie
Oct 8, 2023
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Great service quick delivery very happy
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Answer by Photospecialist.ie
Oct 9, 2023
Great to read!
Oct 5, 2023
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Oct 4, 2023
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Positive feedback
Good prices. Fast delivery. Proper pdf invoices provided.
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Oct 2, 2023
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Oct 1, 2023
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They gave an excellent service. Delivery was incredibly fast and the lens was well packed and arrived safely.
I was very happy with their service and will be using them again for other items of photographic equipment.
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Answer by Photospecialist.ie
Oct 2, 2023
Thank you so much!
I am happy to read that we could help you, you can always contact us, even for advice. Hope to 'see' you again soon.
Sep 30, 2023
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Nothing special with the process irsrrvjce
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Sep 30, 2023
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Great company to deal with
One stop shop for all your needs
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Sep 27, 2023
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Amazing service!
It so happened that during shipment the transport company lost my parcel. After contacting the photospecialist, they immediately resent my order. and I received it very quickly. They are professionals.
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Answer by Photospecialist.ie
Sep 28, 2023
Thanks for your lovely review! Glad we could help you in this way.
Sep 27, 2023
Verified review
Not based in Ireland, doesn’t have the stock they advertise.
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Answer by Photospecialist.ie
Sep 28, 2023
Thanks, it is indeed true that we do not have a shop in Ireland. Our central warehouse is in the Netherlands. We have this information on our website. If you have any questions about this, you are of course always welcome to contact us, we are happy to help.
Sep 26, 2023
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Sep 25, 2023
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Sep 25, 2023
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Fast and efficient
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Sep 24, 2023
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Sep 23, 2023
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Sep 20, 2023
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Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
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Answer by Photospecialist.ie
Sep 20, 2023
Thank you so for leaving this review Eugene.
However calling people names is not necessary and I have explained twice to you that I will take it up with the correct deparments to improve this.
I understsand that you are disappointed with us, because we can not match the price. We do not promise a low price match, we promise the best price we can give. When company's only have an online shop or maybe 3 fysical shops it is understandable they can lower their prices. And I have send you an email this morning that I would discuss this with my manager and get back to you on this.
Instead of giving me the time to get back to you, you leave another review.
Sep 19, 2023
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Sep 15, 2023
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Great organisation to deal with
good value for money, accurate descriptions of products and fast efficient delivery
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Sep 15, 2023
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Second review
I previously gave a one star review on the product i bought as it broke during first use. I was immediately contacted by customer service offering help to resolve the issue. Customer service was really helpful and I have received full refund today.
This is a review on customer service which I found very helpful and efficient.
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Answer by Photospecialist.ie
Sep 16, 2023
Thank you so much! I am happy to hear that I could help you.
If there is anything, please don't hesitate to contact me.
Sep 14, 2023
Verified review
Great service and delivery was on time
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