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Reviews for Photospecialist.ie
Top positive review
Photospecialist.ie customer
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Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Photospecialist.ie customer
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Nov 25, 2022
Verified review
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Photospecialist.ie customer
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3 days ago
Verified review
Photospecialist.ie customer
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4 days ago
Verified review
Great on price, but after allowing me to choose a delivery date, you were a day late
Photospecialist.ie customer
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5 days ago
Verified review
Not based in Ireland, doesn’t have the stock they advertise.
Answer by Photospecialist.ie
4 days ago
Thanks, it is indeed true that we do not have a shop in Ireland. Our central warehouse is in the Netherlands. We have this information on our website. If you have any questions about this, you are of course always welcome to contact us, we are happy to help.
Photospecialist.ie customer
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7 days ago
Verified review
Have ordered from them before and satisfied and am waiting on order to arrive now but no tracking on due time,only flaw i found with this shop.Would be nice to know arrival time.
Answer by Photospecialist.ie
7 days ago
Thank you for your compliment!
Of course, I understand and will send you an email about this.
Photospecialist.ie customer
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12 days ago
Verified review
Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
Answer by Photospecialist.ie
12 days ago
Thank you so for leaving this review Eugene.
However calling people names is not necessary and I have explained twice to you that I will take it up with the correct deparments to improve this.
I understsand that you are disappointed with us, because we can not match the price. We do not promise a low price match, we promise the best price we can give. When company's only have an online shop or maybe 3 fysical shops it is understandable they can lower their prices. And I have send you an email this morning that I would discuss this with my manager and get back to you on this.
Instead of giving me the time to get back to you, you leave another review.
Photospecialist.ie customer
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Sep 12, 2023
Verified review
I am very dissatisfied with this company because its description of the product does not correspond to availability. I waited 2 weeks for a refund, 5 days. My birthday gift was spoiled. I'm very displeased. This is the most incompetent company I've ever had in my entire life.
Answer by Photospecialist.ie
Sep 13, 2023
Thank you for taking the time to leave this review.
I can imagine that this is a disapointment and I so sorry about this and I will contact you via email.
Photospecialist.ie customer
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Sep 11, 2023
Verified review
Answer by Photospecialist.ie
Sep 13, 2023
Thank you for leaving this review, Ann.
I have pulled up your information and will contact you to see what we can do to make your experience better with us.
Photospecialist.ie customer
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Sep 1, 2023
Verified review
Good prices
Photospecialist.ie customer
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Aug 29, 2023
Verified review
Photospecialist.ie customer
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Aug 18, 2023
Verified review
Items arrived in perfect condition.
I was supposed to receive a confirmation but got none. Would have felt more comfortable had I received one, especially as it's stated on the site when you place the order.
Prices were more competitive than any other website and overall, would be happy to shop here again.
Photospecialist.ie customer
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Aug 11, 2023
Verified review
Received the goods promptly, pleased with them.
Photospecialist.ie customer
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Jul 25, 2023
Verified review
Not based in Ireland. item I purchased address was filled in wrong by them tried to get them fix there mistake before it was posted and they couldn't do it. I did receive it in the end but a lot of phone and emails I got it sorted. Will not be buying there again.
Answer by Photospecialist.ie
Jul 29, 2023
It is true that we are in the Netherlands, our address form is therefore also European, sorry that it did not go well for you. I would like to get in touch with you so that we can resolve this.
Photospecialist.ie customer
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Jul 24, 2023
Verified review
I ordered an item and didn't receive it
I tried to contact and my emails were sent back to me
I tried to phone for days and no answers.
I'm fuming over the operation system here.
Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.
Photospecialist.ie customer
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Jul 19, 2023
Verified review
Refund processing is extremely slow
Due to the mistake of the 24S staff, I have not received a refund for the wrong item so far; and it has been more than a week since I confirmed the receipt of the returned item.
Answer by Photospecialist.ie
Jul 19, 2023
Thank you for taking the time to leave this review.
I have checked your emailaddress, but I do not see any succeded orders, so I do not understand what this is about.
So I will contact you via email to see what is going on.
Photospecialist.ie customer
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Jul 18, 2023
Verified review
As soon as purchase is done u need to let customer know it's done
Photospecialist.ie customer
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Jul 16, 2023
Verified review
Excellent pricing and service. Unfortunately the email address and phone number doesn't work
Photospecialist.ie customer
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Jul 15, 2023
Verified review
Item was delivered as ordered. Could have had more complete details of delivery team.
Photospecialist.ie customer
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Jul 14, 2023
Verified review
Irish customer service contacts are not available...
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
Photospecialist.ie customer
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Jul 12, 2023
Verified review
They care the bare minimum- honestly if you can you better off using another website. I got a lense form them there and the outer casing was damaged (the lense still functioned). They said I should return it but quite frankly time is an asset and they aren’t any dumber then me so they knew what they were doing when they sent my a damaged lense in a damaged box. Hoping I would not have the time to return it and they were right. They also claim to ship quickly 2-3 day or somthing- just keep in mind they without pause will lie to you.
Answer by Photospecialist.ie
Jul 13, 2023
What a disappointment to read that you think this. We are an official dealer and would never send damaged products. I am pleased to look into how this could have happened with you.
Photospecialist.ie customer
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Jul 11, 2023
Verified review
Good service and fast delivery
Good service. Didn't receive the order confirmation email, or the tracking email, but delivery was very prompt, and the support team sent on the missing info at the earliest opportunity.