Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
Great prices and reliable service - areas for improvement are: better communication on shipping updates and shipping speed.
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Answer by Photospecialist.ie
2 days ago
Thanks for the feedback, we are working hard on this!
Verified review
May 10, 2023
You sent the wrong sensor cleaner.
I wanted the blue one for Canon but you sent the pink one for other makes.
Just hope there’s little difference.
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Answer by Photospecialist.ie
May 12, 2023
Hi, thank you for the review.
I can see in your order that you ordered the blue one and not the pink one, of course you can return this to us. I will send you the information by email.
Verified review
May 5, 2023
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Verified review
May 5, 2023
I have doubts that I got a proper new camera due to number of reasons:
1. Out of the box camera had someone's fingerprints on its display
2. Battery package was unsealed
3. Camera was delivered in a box from camera body+lens kit with lens removed instead of proper body only box which is twice less in its size
Shop delivered me used body which was a part of kit torn apart and either sold separately or used for rental purpose.
On top of that packaging was very poor allowing a lot of space for box with camera to move freely.
I submitted my complain to the info@photospecialist.ie from their website https://www.photospecialist.ie/ but this email doesn't exist. I sent another complaint to info@photospecialist.co.uk but got no response so far.
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Answer by Photospecialist.ie
May 6, 2023
Thank you for taking the time to write this review.
My apologies that you did not recieve an new camera, of course that is not what should happen!
We are having some issues with our email addresses and we are looking into that.
I have send you an email for a shipping label and of course we will stay in touch by email to get this solved for you.
Verified review
May 3, 2023
Good delivery and information
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Answer by Photospecialist.ie
May 6, 2023
Thank you so much! Hope to see you soon again.
Verified review
May 1, 2023
Shipping details stated, ‘Delivered in 1 - 4 days……. Took 2 weeks. When I did email querying the delay I got an abrupt and what I would cheeky response from customer service. First and last time I will use this service!
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Answer by Photospecialist.ie
May 3, 2023
Thank you for taking the time to write this review.
I can see your order and there was a delay with getting the item out of the store. My colleague was not clear about the reason why it was delayed. Your item was send within the 4 days, however DHL kept your package longer in their hold. I am sorry about that. This is sadly not in my control.
Verified review
Apr 14, 2023
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Verified review
Apr 13, 2023
Poor experience.
I got the wrong product sent.
The customer support team is "looking into it" for over a week now and stopped giving updates.
They are having difficulties to assume their mistake and the lack of communication is very concerning.
I would stay away from this shop if you don't want any headaches
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Answer by Photospecialist.ie
Apr 14, 2023
Sorry for this miscommunication, I grabbed the mails and see that my colleague forwarded the message but has not yet received a reply himself. I will reply to your mail.
Verified review
Apr 13, 2023
One thing: Probably shouldn’t send 2 pin plugs products to a country that uses 3 pin plugs
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Answer by Photospecialist.ie
Apr 14, 2023
It is indeed true that we send a plug with 2 pins, that's because we ship from the Netherlands. You should have received an adapter so that you can still use the plug. If not, please let me know. You may then contact us.
Reviews@kamera-express.nl.
Verified review
Apr 13, 2023
Stuff arrived ten days later. How to pick up myself in the end.
Trying to call customer support for the last three days. Spent over two hours waiting to then be told no one is available.
Never again
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Answer by Photospecialist.ie
Apr 14, 2023
What a shame to read that the shipping took so long, sorry about this. I'm also sorry to read that you didn't get a hold of us, unfortunately we are understaffed so we are not always available.
I would of course like to apologise for all this.
Verified review
Apr 10, 2023
Delivery was good but could be quicker
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Answer by Photospecialist.ie
Apr 10, 2023
Sorry, we ship from the Netherlands, I fully understand that you would prefer the items to be delivered faster.
I hope you enjoy your order
Verified review
Apr 5, 2023
Positives: Good choice of products and speedy dispatch.
Negatives: it is not possible to edit your address and the postcode finder that you use for Ireland is not that accurate. My items are always delayed as they go to the wrong address first (you use the Irish Postal service for delivery and they don't use the postcode for delivery)
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Answer by Photospecialist.ie
Apr 7, 2023
I am glad to hear that you are satisfied with the product and delivery.
Although it seems that the address goes wrong every time. I will send you an email, so we can try to sort this out, so you will not have this again.
A wide range of products with decent prices, fast dispatch and really good customer service when required.
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Answer by Photospecialist.ie
Mar 28, 2023
We're happy to read that you're satisfied!
Verified review
Mar 25, 2023
I had a good experience with site, the item was delivered close to the time estimated. The only problem was the format of my address ie "22 muddy road, was written as "muddy road 22" on the parcel. Perhaps the post code saved the day. I would use this site again.
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Answer by Photospecialist.ie
Mar 28, 2023
Thank you for the feedback, we will forward it internally. We're happy that the package got delivered anyhow!
Verified review
Mar 25, 2023
You state that you dispatch same day, and that delivery time is 4 days, yet I ordered a printer on the 11th March, and as of now the 25th March it has not yet even been dispatched, when I asked for an update on the delivery date, I was told that I could change my delivery to be collected at DHL service point, of which there is not one near me! My reply email has not been responded to. very poor customer service and communication.
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Answer by Photospecialist.ie
Mar 28, 2023
We're sorry that you haven't received our e-mail. We did reply, but there was a glitch in our system. Your order had been sent, but we see that the tracking isn't updating. We're investigating this matter right now and will let you know as soon possible!
Verified review
Mar 20, 2023
Good price. Bit expensive the shipping
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Answer by Photospecialist.ie
Mar 20, 2023
Shipping costs are a little higher because we're based in the Netherlands, but we're happy the price was still good for you.
Verified review
Mar 14, 2023
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Verified review
Mar 12, 2023
I was sent a new item that has never worked for my daughters christmas present ,I have emailed them but nothing has been done, it is a scam, I have paid and received a box with a non functional item inside . I would not recommend this site to anyone
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Answer by Photospecialist.ie
Mar 14, 2023
We've been in touch about your order and we have sent you a return label to return the item. Unfortunately we haven't received it till now. Our last contact was in January, already 1 month after receiving your item.
Verified review
Mar 7, 2023
Found the service very good
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Answer by Photospecialist.ie
Mar 8, 2023
We're happy about that!
Verified review
Mar 7, 2023
Late delivery and basically uncontactable
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Answer by Photospecialist.ie
Mar 8, 2023
When we check your order, we see it indeed took a while longer to be received. Probably because of the new year in between. Our apologies for the delay and that you weren't able to reach us.
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