Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

352 reviews in the last 12 months655 total reviews  

4.46
Good

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Jul 15, 2023
 Verified review
Item was delivered as ordered. Could have had more complete details of delivery team.
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Jul 14, 2023
 Verified review

Irish customer service contacts are not available...

The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Jul 12, 2023
 Verified review
They care the bare minimum- honestly if you can you better off using another website. I got a lense form them there and the outer casing was damaged (the lense still functioned). They said I should return it but quite frankly time is an asset and they aren’t any dumber then me so they knew what they were doing when they sent my a damaged lense in a damaged box. Hoping I would not have the time to return it and they were right. They also claim to ship quickly 2-3 day or somthing- just keep in mind they without pause will lie to you.
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Answer by Photospecialist.ie
Jul 13, 2023
What a disappointment to read that you think this. We are an official dealer and would never send damaged products. I am pleased to look into how this could have happened with you.
Jul 11, 2023
 Verified review

Good service and fast delivery

Good service. Didn't receive the order confirmation email, or the tracking email, but delivery was very prompt, and the support team sent on the missing info at the earliest opportunity.
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Jul 7, 2023
 Verified review
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Jul 1, 2023
 Verified review
good delivery. Difficult to track order and contact Photospecialist. That said all worked out ok
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Jun 27, 2023
 Verified review

Wrong plug supplied - and uncontactable Support.

I deliberately went to what I thought was an Irish based supplier, but was sent a monitor with a European style plug. I tried to contact the email address on the web-site, but my email was returned as undeliverable. I also tried the chat, but that doesn't work either. This is crazy - so I would not recommend using this supplier.
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Answer by Photospecialist.ie
Jun 28, 2023
Thank you for taking the time to leave this review. I am so sorry the plug was not included. I have send it to you. We are having troubles with our emails and the chats, but we are working hard to get this fixed. I will send you an email from another emailaddress, so you can reply to that.
Jun 24, 2023
 Verified review
In general a good service.
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Answer by Photospecialist.ie
Jun 26, 2023
Thank you verry much.
Jun 22, 2023
 Verified review
Ordered an item and received no confirmation email. Tried to call but line is dead. Tried to email but email address isn't working. Seems very sketchy and address seemed to be autofilled incorrectly by website. Can't contact customer service to help
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Answer by Photospecialist.ie
Jun 23, 2023
Thank you for taking the time to write this review. My apologies that this has gone wrong. We are having issues with this and we are trying our best to get it solved asap. I will contact you by email, so I can inform you about your order.
Jun 12, 2023
 Verified review
My whole problem started at the checkout stage. I entered my correct address details and when it came to shipping my address was always incorrect as it kept putting my eircode just after my house number and it gave me no confidence that it would arrive at the correct address as requested. I tried to access my account details and change the address from there but I could not access the details due to an error message, cheers
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Answer by Photospecialist.ie
Jun 12, 2023
Hello Michael, Thank you for leaving this review. I see that you have contacted us about this issue and we arranged to made the order by hand. I will also send you an email.
Jun 10, 2023
 Verified review
Long delivery time
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Jun 8, 2023
 Verified review
I did not receive the item. No tracking information. Nothing so far.
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Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review. I am so sorry to read that you had no information from us. Usually you would recieve an e-mail with the tracking, but I see that you did not recieve this from the system. There is no communication bout this issue, so I will send you an email to inform you about your order.
May 26, 2023
 Verified review
Great prices and reliable service - areas for improvement are: better communication on shipping updates and shipping speed.
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Answer by Photospecialist.ie
May 27, 2023
Thanks for the feedback, we are working hard on this!
May 10, 2023
 Verified review
You sent the wrong sensor cleaner. I wanted the blue one for Canon but you sent the pink one for other makes. Just hope there’s little difference.
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Answer by Photospecialist.ie
May 12, 2023
Hi, thank you for the review. I can see in your order that you ordered the blue one and not the pink one, of course you can return this to us. I will send you the information by email.
May 5, 2023
 Verified review
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May 3, 2023
 Verified review
Good delivery and information
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Answer by Photospecialist.ie
May 6, 2023
Thank you so much! Hope to see you soon again.
May 1, 2023
 Verified review
Shipping details stated, ‘Delivered in 1 - 4 days……. Took 2 weeks. When I did email querying the delay I got an abrupt and what I would cheeky response from customer service. First and last time I will use this service!
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Answer by Photospecialist.ie
May 3, 2023
Thank you for taking the time to write this review. I can see your order and there was a delay with getting the item out of the store. My colleague was not clear about the reason why it was delayed. Your item was send within the 4 days, however DHL kept your package longer in their hold. I am sorry about that. This is sadly not in my control.
Apr 14, 2023
 Verified review
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Apr 13, 2023
 Verified review
Poor experience. I got the wrong product sent. The customer support team is "looking into it" for over a week now and stopped giving updates. They are having difficulties to assume their mistake and the lack of communication is very concerning. I would stay away from this shop if you don't want any headaches
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Answer by Photospecialist.ie
Apr 14, 2023
Sorry for this miscommunication, I grabbed the mails and see that my colleague forwarded the message but has not yet received a reply himself. I will reply to your mail.
Apr 13, 2023
 Verified review
One thing: Probably shouldn’t send 2 pin plugs products to a country that uses 3 pin plugs
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Answer by Photospecialist.ie
Apr 14, 2023
It is indeed true that we send a plug with 2 pins, that's because we ship from the Netherlands. You should have received an adapter so that you can still use the plug. If not, please let me know. You may then contact us. Reviews@kamera-express.nl.