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certified since: Apr 11, 2018
updated on: Mar 25, 2023
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Reviews for Photospecialist.ie
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Verified review
6 days ago
Good price. Bit expensive the shipping
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Answer by Photospecialist.ie
5 days ago
Shipping costs are a little higher because we're based in the Netherlands, but we're happy the price was still good for you.
Verified review
Mar 7, 2023
Found the service very good
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Answer by Photospecialist.ie
Mar 8, 2023
We're happy about that!
Verified review
12 days ago
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Verified review
Feb 28, 2023
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Verified review
Feb 26, 2023
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Verified review
Feb 2, 2023
There is a subtle bug on your website. When you browse items and have several filters to narrow the search active then sometimes the paging links at the bottom disappear, event though there is more than one page of results.
This occurs erratically, it seems.
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Answer by Photospecialist.ie
Feb 3, 2023
Thank you for sharing that with us. We will look into it. Hopefully you had no problem with placing your order!
Verified review
Jan 28, 2023
I can recommend this shop, very good customer service. They have responded wry quick. My order was dispatched a week later after purchase but wasn’t any issue.
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Answer by Photospecialist.ie
Jan 29, 2023
Thanks for recommending us. We appreciate it!
Verified review
Jan 24, 2023
Good selection
Quick service
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Answer by Photospecialist.ie
Jan 25, 2023
Thank you!
Verified review
Feb 18, 2023
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Verified review
Feb 13, 2023
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Verified review
Feb 7, 2023
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Jan 30, 2023
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Jan 27, 2023
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Jan 26, 2023
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Verified review
Jan 24, 2023
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Verified review
Feb 18, 2023
Misleading Selling Practices
On multiple occasions ive been tricked into buying extra products from this website. They seem to always leave out details that will lead you to buying something thats already included or that you thought would have already been included.
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Answer by Photospecialist.ie
Feb 20, 2023
We would like to get in touch with you about this. On our product pages is always described what is included at the article. Ofcourse we also mention some accesoires that are available to purchase. If you have any difficulties, you can always contact us.
Verified review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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Answer by Photospecialist.ie
Jan 19, 2023
Sorry it took a bit longer, we see that there was a delay at DHL. Luckily you're still satisfied with your products. We will look into why everything was delivered seperately, because that's not the standard way. Ofcourse, 4 stars ain't bad either, but we still strive for the 5!
Verified review
Jan 12, 2023
every time I called the support line to find out where my package was I got an answer machine saying there's no support person to take your call. That happened many times (and not over lunch time for instance).
Also the chat bot does not work
I used email in the end and it took 2 days to get back to say they were looking into it.
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Answer by Photospecialist.ie
Jan 13, 2023
We're very sorry you weren't able to reach us. At the moment there a lot of questions and we try to answer everyone as soon as possible. Thank you for your patience. We see you received the package in the mean time. Our apologies for the delay at the post office!
Verified review
Jan 20, 2023
Ordered an Eizo CG319X from photo specialist. Price was good, delivery notifications were vague with tracking handover between DHL and An Post unclear and not specific. Mains lead supplied was inappropriate for the region.
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Answer by Photospecialist.ie
Jan 20, 2023
Sorry that the delivery was vague. Hopefully you received your monitor and enjoy using it now!
Verified review
Jan 11, 2023
This was a repeat purchase from a different seller.
Delivery was disappointing,in terms of tracking and tracing.
DHL’s app not functioning in this jurisdiction apparently.
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Answer by Photospecialist.ie
Jan 12, 2023
What a shame to read that the tracking code from DHL did not work properly. We will definitely look into this, thanks for reporting it.