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Most relevant positive review
Dec 12, 2023
Verified review
I purchased the Epson EcoTank ET8550 printer on October 28, 2023, and I would like to share my experience with this purchase.
Firstly, regarding the printer itself, I am extremely satisfied. The print quality, especially for photos, exceeded my expectations – the colors are vibrant, and the details are sharp. The automatic double-sided printing feature is an additional benefit that greatly facilitates work. The printer perfectly fits my needs, both for home use and for small office tasks.
However, I must mention an aspect that was a source of stress. Namely, the order fulfillment time. I expected the delivery to take up to 4 business days, but on the fifth business day, not having received the printer yet, I contacted the store. The response came from an Irish customer service address, informing me that a reply might take up to 3 business days. This caused me concerns about whether I would receive the printer before the holidays. Eventually, the printer arrived on December 11, 2023.
In summary, despite some issues with the delivery time, I am very satisfied with the purchase. The Epson EcoTank ET8550 meets all my expectations in terms of quality and functionality. I would recommend it to others, but I would also advise the store to work on improving communication and predictability of delivery times.
Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
Misleading Delivery Promises, Damaged Product, and Poor Service - A Frustrating Experience
I ordered 3 items on Aug 29th, promised 3-4 day delivery. One arrived damaged, in an open box with cracks, yet still works. I can't return it as requested due to ongoing projects. Worse, 2 items never arrived after 10 days, with no updates. DHL confirmed the shipping is 5-10 days, not 3-4 as advertised. Misleading service, broken gear, and zero accountability—utterly frustrating experience.
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Aug 18, 2024
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Answer by Photospecialist.ie
Aug 19, 2024
Thanks for the review, what a shame to read that you are not satisfied. Unfortunately, I cannot find any emails or contact further with us. With the order number, I can see that the order was delivered nicely. We would be happy to help you further if necessary, you may of course contact reviews@kamera-express.nl
Aug 2, 2024
Verified review
Good response. Waiting for remainder of order which for items not in stock, These were noted as out of stock when ordering. Items in stock were delivered as expected.
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Aug 5, 2024
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Quality product, reasonable price and prompt delivery. My only issue was that it came with an EU plug which wasn't clearly flagged on the website.
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Answer by Photospecialist.ie
Aug 5, 2024
Nice to read that it meets your quality. It is indeed true that an EU plug is included, this has to do with the fact that we ship from the Netherlands. Sorry for the inconvenience and that this was not clearly stated.
Good quality product at a good price and quick response from customer service when I enquired about delivery time. Delivery took a bit longer than I would have expected but wouldn't have had a problem with if I knew in advance - a delivery date at time of ordering would be a good addition to the purchase process.
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Answer by Photospecialist.ie
Jun 27, 2024
Thank you for your honest review, Helen. We're glad that you recieved your order despite the longer delivery time. Thank you for the feedback!
Jun 28, 2024
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Answer by Photospecialist.ie
Jun 28, 2024
Thank you for the 4 star review!
Jun 26, 2024
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Answer by Photospecialist.ie
Jun 26, 2024
Thank you for the positive review!
Feb 17, 2024
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Great service and prompt delivery. Communication's could be improved. I purchased an item two weeks ago on special order but I haven’t received any update. I will have to cancel the order.
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Answer by Photospecialist.ie
Feb 19, 2024
I am so sorry to read this.
Thank you for taking the time to let us know, so we can improve our services.
Sep 25, 2023
Verified review
Have ordered from them before and satisfied and am waiting on order to arrive now but no tracking on due time,only flaw i found with this shop.Would be nice to know arrival time.
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Answer by Photospecialist.ie
Sep 25, 2023
Thank you for your compliment!
Of course, I understand and will send you an email about this.
Mar 5, 2024
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Product range is very good. Delivery time is longer than one would expect from an "ie" website.
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Answer by Photospecialist.ie
Mar 5, 2024
We ship from the Netherlands, hence the delivery time is slightly longer. Great to read that it is a good product, I wish you lots of fun with it!
Oct 24, 2023
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Lowest prices, shipping could be faster, but always gets here - also tracking is non-existant.
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Sep 28, 2023
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Great on price, but after allowing me to choose a delivery date, you were a day late