Photospecialist.ieReviews:
321 reviews in the last 12 months655 total reviews
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Dec 7, 2023
Verified review
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie
Jun 10, 2023
Verified review
Long delivery time
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Jun 10, 2023
Verified review
very slow to ship
ship the order out soon after it is received instead of almost two weeks after purchase. I still haven't received my order.
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Answer by Photospecialist.ie
Jun 12, 2023
Thank you that you took the time to leave this review.
I am sorry to hear that it all took so long and I will see into this.
I don't see any comminication about this, so I will send you an email so we can solve this.
May 26, 2023
Verified review
Great prices and reliable service - areas for improvement are: better communication on shipping updates and shipping speed.
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Answer by Photospecialist.ie
May 27, 2023
Thanks for the feedback, we are working hard on this!
May 5, 2023
Verified review
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May 5, 2023
Verified review
Received used camera body separated from kit instead of brand new camera body
After sending back used camera that I received instead of a new one it's been over 3 weeks now and I have no refund and 0 clarity on when I'll get my money back.
Support responded to me after 2 weeks saying that there was an error processing my refund and with apologies. No ETA for refund.
Waiting days in silence.
Very frustrating experience!
Got my refund on Jun 1. Sent item back on May 5.
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Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review.
I am so sorry to read about your experience.
I have pulled up your order and see that there was late response time. Due to low staff we have a back up and try to help everyone as soon as we can. During that time there were also Dutch holidays, so the finance deparment was closed for a few days. And then the error happened. Everything that could prevent a speedy refund has happened in your case.
I will contact you by email.
May 3, 2023
Verified review
Good delivery and information
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Answer by Photospecialist.ie
May 6, 2023
Thank you so much! Hope to see you soon again.
Apr 25, 2023
Verified review
Purchase was easy but online auto-address feature is a problem
Purchase was easy and packaging also very quick.
The auto-address function on the web page needs refining. After changing my address to the correct address, the online system decided this was not correct and changed to an incorrect address and town. I contacted the vendor, whom should have been able to instruct the courier to change this but told me I had to contact the courier instead and arrange to collect!! My package eventually arrived after bouncing back and forth between sorting centers. Had it not been for the Eir-code, the package would have been lost or returned to sender. The webpage is advertised as an Irish .ie website (misleading) but shipping and product are not located in Ireland.
I received the product in good order and well packaged.
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Answer by Photospecialist.ie
Apr 26, 2023
I am sorry to hear that this didn't go as planned. Once the order has been send, we can not change the address. It needs to come back first, so we can change the lable. But I am glad to hear that it arrived in good order.
We are a company Kamera Express located in The Netherlands, this is also mentioned on the website. We have take over Photospecialist and due to currency and not to confuse the customer, we kept the website.