Photospecialist.ieReviews:
321 reviews in the last 12 months655 total reviews
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Dec 7, 2023
Verified review
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie
May 17, 2023
Verified review
Easy to order from quick delivery and regular update for purchase. I bought two eye pieces for Fuji Xpro 2 and they are in small plastic bag. But the packaging they where posted in was actually much to big for the product. The packaging could be smaller and more environmentally friendly. The postage cost was half the cost of the product purchased and by using smaller packaging might reduce the cost of shipping.
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Aug 9, 2023
Verified review
Lack of order confirmation email causes worry
Positives: very good price, item did arrive eventually , professional staff will call you back.
Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday.
Update: they sent a €20 refund to compensate.
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Dec 14, 2023
Verified review
When I entered my postal code on their website my adress came up wrong and wouldn't let me change it which caused loads of complications with delivery including me having to go to a postal depot to collect my parcel. Apart from that I found it decent possibly could include an invoice inside the parcel for future orders but apart from that it's great
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Answer by Photospecialist.ie
Dec 15, 2023
Thank you for your trust.
I will let the correct people know to handle this.
For environmental reasons, no invoices or packing slips are sent with the order.
Jul 14, 2023
Verified review
Inaccurate Address
For some obscure reason the address on my rather expensive parcel was totally wrong, so wrong the address didn't exsist. The only element of the address that was correct was my post code and locality. Fortunately a person at my local sorting office was familiar with part of the address. The parcel was very nearly returned to sender.
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Jul 3, 2023
Verified review
Very professional and understanding people to deal with. If you do have a query about a product they will listen and normally they will resolve the issue as quick as possible. Price wise they are very competitive. Would definitely shop with them again.
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Answer by Photospecialist.ie
Jul 3, 2023
Thank you so much for taking the time to leave this review.
I am happy to read that we coul help you with your questions and issues. I hope to see you again soon.
May 11, 2023
Verified review
Brought RS3 combo and had the best price available, and the support staff is very responsive as well. Will highly recommend photospecialist.ie over the physical shops in Ireland, who charge by over few hundred euros more.
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May 26, 2023
Verified review
Great prices and reliable service - areas for improvement are: better communication on shipping updates and shipping speed.
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Answer by Photospecialist.ie
May 27, 2023
Thanks for the feedback, we are working hard on this!
Aug 10, 2023
Verified review
Good prices, good selection
Item travelled by DHL and then An Post from NL to IE, took one week from time of order, which was as expected and cost €9.99.
I'm disappointed that shipping is charged regardless of the value of the item.
PhotoSpecialist had the item in stock and shipped quickly, they had a better discount than the bricks and mortar stores could offer. Would buy again as the need arises.
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Oct 18, 2023
Verified review
Fast shipping and best price on the market
Fast shipping, amazing product and great price. Bought a pair of binoculars, the box came a bit damaged but the product is all great, what can I complain about? I bought the binoculars at the best price available on the market. Also, the shop is sending the parcel slip electronically and not printed - small but pleasant thing
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Sep 15, 2023
Verified review
Second review
I previously gave a one star review on the product i bought as it broke during first use. I was immediately contacted by customer service offering help to resolve the issue. Customer service was really helpful and I have received full refund today.
This is a review on customer service which I found very helpful and efficient.
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Answer by Photospecialist.ie
Sep 16, 2023
Thank you so much! I am happy to hear that I could help you.
If there is anything, please don't hesitate to contact me.
Aug 18, 2023
Verified review
Items arrived in perfect condition.
I was supposed to receive a confirmation but got none. Would have felt more comfortable had I received one, especially as it's stated on the site when you place the order.
Prices were more competitive than any other website and overall, would be happy to shop here again.
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Aug 6, 2023
Verified review
Delivered when they said they would.
Support response is quick.
Need to change your address system as Leixlip in Kildare Ireland defaults to Naas which is a completely different place.
I was reluctant to order 3 cameras because of this error in your address system.
Thanks
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May 11, 2023
Verified review
Brought BMPCC6kPro and sigma 18-35 had the best price available, and the support staff is very responsive as well. Will highly recommend photospecialist.ie over the physical shops in Ireland, who charge by over few hundred euros more for the camera and the lens.
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May 16, 2023
Verified review
Excellent Competitive Price of the Camera.
The E-mail Notification when the camera came back in stock. The Competitive Price was Excellent (saving 80 Euro from the price of same shop display model). The Rapid Delivery Time. The 5 Year Warranty (One local shop will only give 2 years guarantee)
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Answer by Photospecialist.ie
May 17, 2023
Great to read!
Thank you so much.
Aug 10, 2023
Verified review
I have purchased a number of products over the months with a varied price range from €0s to €000s. Every item was competitively priced, excellent value and best quality, delivered at reasonable cost and speed. A perfect site for this photographer.
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Aug 2, 2023
Verified review
No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.
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Oct 1, 2023
Verified review
They gave an excellent service. Delivery was incredibly fast and the lens was well packed and arrived safely.
I was very happy with their service and will be using them again for other items of photographic equipment.
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Answer by Photospecialist.ie
Oct 2, 2023
Thank you so much!
I am happy to read that we could help you, you can always contact us, even for advice. Hope to 'see' you again soon.
Aug 15, 2023
Verified review
Item was perfect it was everything as stated on the website. Swift and easy service, delivery arrived on day chosen. The parcel was left on the door step though, me my wife daughter and 4 dogs all were home to.
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Sep 27, 2023
Verified review
Amazing service!
It so happened that during shipment the transport company lost my parcel. After contacting the photospecialist, they immediately resent my order. and I received it very quickly. They are professionals.
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Answer by Photospecialist.ie
Sep 28, 2023
Thanks for your lovely review! Glad we could help you in this way.
Dec 4, 2023
Verified review
All great, thanks! Only thing I would add is the information about delivery date wasn't clear during the ordering process. Not crucial in my case, but I expected to receive it couple of days earlier.
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