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TrustmarkValid
certified since: Apr 11, 2018
updated on: Jun 8, 2023
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
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Reviews for Photospecialist.ie
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Verified review
Apr 25, 2023
Purchase was easy and packaging also very quick.
The auto-address function on the web page needs refining. After changing my address to the correct address, the online system decided this was not correct and changed to an incorrect address and town. I contacted the vendor, whom should have been able to instruct the courier to change this but told me I had to contact the courier instead and arrange to collect!! My package eventually arrived after bouncing back and forth between sorting centers. Had it not been for the Eir-code, the package would have been lost or returned to sender. The webpage is advertised as an Irish .ie website (misleading) but shipping and product are not located in Ireland.
I received the product in good order and well packaged.
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Answer by Photospecialist.ie
Apr 26, 2023
I am sorry to hear that this didn't go as planned. Once the order has been send, we can not change the address. It needs to come back first, so we can change the lable. But I am glad to hear that it arrived in good order.
We are a company Kamera Express located in The Netherlands, this is also mentioned on the website. We have take over Photospecialist and due to currency and not to confuse the customer, we kept the website.
Verified review
Apr 6, 2023
It was a fast delivery, unfortunately the product wasn't sealed and some items were missing from the kit (battery). The product itself is to my liking and I am in communication with photosepecialist to get the missing battery.
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Answer by Photospecialist.ie
Apr 7, 2023
Thank you for your review. I can see that there is communication of email, so I will keep you informed.
Verified review
Mar 29, 2023
Poor delivery, took over a week for shipment to arrive. Stuff I ordered on the same day from other suppliers arrived within three days.
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Answer by Photospecialist.ie
Mar 30, 2023
Sorry it took a little longer. We're shipping from the Netherlands, so unfortunately sometimes it happens.
Verified review
Apr 7, 2023
Delivery of goods could be faster. Everything else ok.
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Answer by Photospecialist.ie
Apr 10, 2023
We ship from the Netherlands, I understand very well that you would like to have the items faster, we will do our best! Hope you enjoy your order.
Verified review
Apr 5, 2023
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Verified review
Jan 12, 2023
every time I called the support line to find out where my package was I got an answer machine saying there's no support person to take your call. That happened many times (and not over lunch time for instance).
Also the chat bot does not work
I used email in the end and it took 2 days to get back to say they were looking into it.
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Answer by Photospecialist.ie
Jan 13, 2023
We're very sorry you weren't able to reach us. At the moment there a lot of questions and we try to answer everyone as soon as possible. Thank you for your patience. We see you received the package in the mean time. Our apologies for the delay at the post office!
Verified review
Jan 20, 2023
Ordered an Eizo CG319X from photo specialist. Price was good, delivery notifications were vague with tracking handover between DHL and An Post unclear and not specific. Mains lead supplied was inappropriate for the region.
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Answer by Photospecialist.ie
Jan 20, 2023
Sorry that the delivery was vague. Hopefully you received your monitor and enjoy using it now!
Verified review
Nov 9, 2022
Shop has an amazing stock of products, however the chosen delivery partners are very slow and your package takes a frustrating amount of time to arrive. I'd like to have the option to pay more for a faster shipping.
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Answer by Photospecialist.ie
Nov 11, 2022
I understand this is a desirable option, our warehouse is located in the Netherlands so this could be tricky. But I will pass it on to management.
Verified review
Dec 26, 2022
Just took longer than stated
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Answer by Photospecialist.ie
Dec 27, 2022
Sorry that it took longer to receive your order. Hopefully everything else is to your liking.
Verified review
Jan 24, 2023
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Verified review
Dec 17, 2022
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Verified review
Dec 15, 2022
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