Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews

: 498Good

4.39

Trustmark
Valid

Includes buyer protection

Certified since: Apr 11, 2018
The Trustmark indicates trustworthy online retailers.
Photospecialist.ie fulfils all Trusted Shops quality criteriaincluding
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Reviews for Photospecialist.ie

498 verified reviews in the last 12 months

498 total reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Photospecialist.ie customer
Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Photospecialist.ie customer
Nov 25, 2022
 Verified review
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.

Reviews for Photospecialist.ie

 Sort by 
Relevance
(17)
Reset
Photospecialist.ie customer
2 days ago
 Verified review
Nothing special with the process irsrrvjce
Photospecialist.ie customer
Aug 9, 2023
 Verified review

Lack of order confirmation email causes worry

Positives: very good price, item did arrive eventually , professional staff will call you back. Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday. Update: they sent a €20 refund to compensate.
Photospecialist.ie customer
Aug 2, 2023
 Verified review
No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.
Photospecialist.ie customer
Aug 23, 2023
 Verified review
Ordered a monitor, it was great and the delivery was fast the only downside is I got the wrong plug for the monitor it didn’t come with a 3 pin plug but a 2 pin one other than that it was good
Answer by Photospecialist.ie
Aug 23, 2023
Thank you for taking the time to leave this review. I apologize that you did not receive the correct plug, of course I will make sure you will receive it from us. I am glad to read that you are otherwise satisfied with us.
Photospecialist.ie customer
Jul 14, 2023
 Verified review

Inaccurate Address

For some obscure reason the address on my rather expensive parcel was totally wrong, so wrong the address didn't exsist. The only element of the address that was correct was my post code and locality. Fortunately a person at my local sorting office was familiar with part of the address. The parcel was very nearly returned to sender.
Photospecialist.ie customer
Apr 25, 2023
 Verified review

Purchase was easy but online auto-address feature is a problem

Purchase was easy and packaging also very quick. The auto-address function on the web page needs refining. After changing my address to the correct address, the online system decided this was not correct and changed to an incorrect address and town. I contacted the vendor, whom should have been able to instruct the courier to change this but told me I had to contact the courier instead and arrange to collect!! My package eventually arrived after bouncing back and forth between sorting centers. Had it not been for the Eir-code, the package would have been lost or returned to sender. The webpage is advertised as an Irish .ie website (misleading) but shipping and product are not located in Ireland. I received the product in good order and well packaged.
Answer by Photospecialist.ie
Apr 26, 2023
I am sorry to hear that this didn't go as planned. Once the order has been send, we can not change the address. It needs to come back first, so we can change the lable. But I am glad to hear that it arrived in good order. We are a company Kamera Express located in The Netherlands, this is also mentioned on the website. We have take over Photospecialist and due to currency and not to confuse the customer, we kept the website.
Photospecialist.ie customer
Jan 12, 2023
 Verified review
every time I called the support line to find out where my package was I got an answer machine saying there's no support person to take your call. That happened many times (and not over lunch time for instance). Also the chat bot does not work I used email in the end and it took 2 days to get back to say they were looking into it.
Answer by Photospecialist.ie
Jan 13, 2023
We're very sorry you weren't able to reach us. At the moment there a lot of questions and we try to answer everyone as soon as possible. Thank you for your patience. We see you received the package in the mean time. Our apologies for the delay at the post office!
Photospecialist.ie customer
Apr 6, 2023
 Verified review
It was a fast delivery, unfortunately the product wasn't sealed and some items were missing from the kit (battery). The product itself is to my liking and I am in communication with photosepecialist to get the missing battery.
Answer by Photospecialist.ie
Apr 7, 2023
Thank you for your review. I can see that there is communication of email, so I will keep you informed.
Photospecialist.ie customer
Jan 20, 2023
 Verified review

Price was good but…

Ordered an Eizo CG319X from photo specialist. Price was good, delivery notifications were vague with tracking handover between DHL and An Post unclear and not specific. Mains lead supplied was inappropriate for the region.
Answer by Photospecialist.ie
Jan 20, 2023
Sorry that the delivery was vague. Hopefully you received your monitor and enjoy using it now!
Photospecialist.ie customer
Nov 9, 2022
 Verified review

Great products, bad delivery

Shop has an amazing stock of products, however the chosen delivery partners are very slow and your package takes a frustrating amount of time to arrive. I'd like to have the option to pay more for a faster shipping.
Answer by Photospecialist.ie
Nov 11, 2022
I understand this is a desirable option, our warehouse is located in the Netherlands so this could be tricky. But I will pass it on to management.
Photospecialist.ie customer
Mar 29, 2023
 Verified review

Expensive delivery charges

Poor delivery, took over a week for shipment to arrive. Stuff I ordered on the same day from other suppliers arrived within three days.
Answer by Photospecialist.ie
Mar 30, 2023
Sorry it took a little longer. We're shipping from the Netherlands, so unfortunately sometimes it happens.
Photospecialist.ie customer
Apr 7, 2023
 Verified review
Delivery of goods could be faster. Everything else ok.
Answer by Photospecialist.ie
Apr 10, 2023
We ship from the Netherlands, I understand very well that you would like to have the items faster, we will do our best! Hope you enjoy your order.
Photospecialist.ie customer
Dec 26, 2022
 Verified review
Just took longer than stated
Answer by Photospecialist.ie
Dec 27, 2022
Sorry that it took longer to receive your order. Hopefully everything else is to your liking.
Photospecialist.ie customer
Apr 5, 2023
 Verified review
Photospecialist.ie customer
Jan 24, 2023
 Verified review
Photospecialist.ie customer
Dec 17, 2022
 Verified review
Photospecialist.ie customer
Dec 15, 2022
 Verified review