Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

487 reviews in the last 12 months549 total reviews  

4.42
Good

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Jan 13, 2023
 Verified review
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up. Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
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Reviews for Photospecialist.ie

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Jul 14, 2023
 Verified review

Inaccurate Address

For some obscure reason the address on my rather expensive parcel was totally wrong, so wrong the address didn't exsist. The only element of the address that was correct was my post code and locality. Fortunately a person at my local sorting office was familiar with part of the address. The parcel was very nearly returned to sender.
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Jul 12, 2023
 Verified review
They care the bare minimum- honestly if you can you better off using another website. I got a lense form them there and the outer casing was damaged (the lense still functioned). They said I should return it but quite frankly time is an asset and they aren’t any dumber then me so they knew what they were doing when they sent my a damaged lense in a damaged box. Hoping I would not have the time to return it and they were right. They also claim to ship quickly 2-3 day or somthing- just keep in mind they without pause will lie to you.
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Answer by Photospecialist.ie
Jul 13, 2023
What a disappointment to read that you think this. We are an official dealer and would never send damaged products. I am pleased to look into how this could have happened with you.
Jun 28, 2023
 Verified review
Order arrived with EU socket not suitable for Ireland
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Answer by Photospecialist.ie
Jun 30, 2023
Thank you for your review. I am sorry to read that you didn't recieve the correct plug. This usually is standard in the order. I will send one your way and send you an email. My apologies.
Jun 27, 2023
 Verified review

Wrong plug supplied - and uncontactable Support.

I deliberately went to what I thought was an Irish based supplier, but was sent a monitor with a European style plug. I tried to contact the email address on the web-site, but my email was returned as undeliverable. I also tried the chat, but that doesn't work either. This is crazy - so I would not recommend using this supplier.
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Answer by Photospecialist.ie
Jun 28, 2023
Thank you for taking the time to leave this review. I am so sorry the plug was not included. I have send it to you. We are having troubles with our emails and the chats, but we are working hard to get this fixed. I will send you an email from another emailaddress, so you can reply to that.
Jun 22, 2023
 Verified review
Ordered an item and received no confirmation email. Tried to call but line is dead. Tried to email but email address isn't working. Seems very sketchy and address seemed to be autofilled incorrectly by website. Can't contact customer service to help
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Answer by Photospecialist.ie
Jun 23, 2023
Thank you for taking the time to write this review. My apologies that this has gone wrong. We are having issues with this and we are trying our best to get it solved asap. I will contact you by email, so I can inform you about your order.
Jun 12, 2023
 Verified review
My whole problem started at the checkout stage. I entered my correct address details and when it came to shipping my address was always incorrect as it kept putting my eircode just after my house number and it gave me no confidence that it would arrive at the correct address as requested. I tried to access my account details and change the address from there but I could not access the details due to an error message, cheers
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Answer by Photospecialist.ie
Jun 12, 2023
Hello Michael, Thank you for leaving this review. I see that you have contacted us about this issue and we arranged to made the order by hand. I will also send you an email.
Jun 10, 2023
 Verified review

very slow to ship

ship the order out soon after it is received instead of almost two weeks after purchase. I still haven't received my order.
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Answer by Photospecialist.ie
Jun 12, 2023
Thank you that you took the time to leave this review. I am sorry to hear that it all took so long and I will see into this. I don't see any comminication about this, so I will send you an email so we can solve this.
Jun 8, 2023
 Verified review
I did not receive the item. No tracking information. Nothing so far.
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Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review. I am so sorry to read that you had no information from us. Usually you would recieve an e-mail with the tracking, but I see that you did not recieve this from the system. There is no communication bout this issue, so I will send you an email to inform you about your order.
May 10, 2023
 Verified review
You sent the wrong sensor cleaner. I wanted the blue one for Canon but you sent the pink one for other makes. Just hope there’s little difference.
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Answer by Photospecialist.ie
May 12, 2023
Hi, thank you for the review. I can see in your order that you ordered the blue one and not the pink one, of course you can return this to us. I will send you the information by email.
May 5, 2023
 Verified review

Received used camera body separated from kit instead of brand new camera body

After sending back used camera that I received instead of a new one it's been over 3 weeks now and I have no refund and 0 clarity on when I'll get my money back. Support responded to me after 2 weeks saying that there was an error processing my refund and with apologies. No ETA for refund. Waiting days in silence. Very frustrating experience! Got my refund on Jun 1. Sent item back on May 5.
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Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review. I am so sorry to read about your experience. I have pulled up your order and see that there was late response time. Due to low staff we have a back up and try to help everyone as soon as we can. During that time there were also Dutch holidays, so the finance deparment was closed for a few days. And then the error happened. Everything that could prevent a speedy refund has happened in your case. I will contact you by email.
May 1, 2023
 Verified review
Shipping details stated, ‘Delivered in 1 - 4 days……. Took 2 weeks. When I did email querying the delay I got an abrupt and what I would cheeky response from customer service. First and last time I will use this service!
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Answer by Photospecialist.ie
May 3, 2023
Thank you for taking the time to write this review. I can see your order and there was a delay with getting the item out of the store. My colleague was not clear about the reason why it was delayed. Your item was send within the 4 days, however DHL kept your package longer in their hold. I am sorry about that. This is sadly not in my control.
Apr 25, 2023
 Verified review

Purchase was easy but online auto-address feature is a problem

Purchase was easy and packaging also very quick. The auto-address function on the web page needs refining. After changing my address to the correct address, the online system decided this was not correct and changed to an incorrect address and town. I contacted the vendor, whom should have been able to instruct the courier to change this but told me I had to contact the courier instead and arrange to collect!! My package eventually arrived after bouncing back and forth between sorting centers. Had it not been for the Eir-code, the package would have been lost or returned to sender. The webpage is advertised as an Irish .ie website (misleading) but shipping and product are not located in Ireland. I received the product in good order and well packaged.
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Answer by Photospecialist.ie
Apr 26, 2023
I am sorry to hear that this didn't go as planned. Once the order has been send, we can not change the address. It needs to come back first, so we can change the lable. But I am glad to hear that it arrived in good order. We are a company Kamera Express located in The Netherlands, this is also mentioned on the website. We have take over Photospecialist and due to currency and not to confuse the customer, we kept the website.
Apr 13, 2023
 Verified review
Poor experience. I got the wrong product sent. The customer support team is "looking into it" for over a week now and stopped giving updates. They are having difficulties to assume their mistake and the lack of communication is very concerning. I would stay away from this shop if you don't want any headaches
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Answer by Photospecialist.ie
Apr 14, 2023
Sorry for this miscommunication, I grabbed the mails and see that my colleague forwarded the message but has not yet received a reply himself. I will reply to your mail.
Apr 13, 2023
 Verified review
Stuff arrived ten days later. How to pick up myself in the end. Trying to call customer support for the last three days. Spent over two hours waiting to then be told no one is available. Never again
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Answer by Photospecialist.ie
Apr 14, 2023
What a shame to read that the shipping took so long, sorry about this. I'm also sorry to read that you didn't get a hold of us, unfortunately we are understaffed so we are not always available. I would of course like to apologise for all this.
Apr 7, 2023
 Verified review
Delivery of goods could be faster. Everything else ok.
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Answer by Photospecialist.ie
Apr 10, 2023
We ship from the Netherlands, I understand very well that you would like to have the items faster, we will do our best! Hope you enjoy your order.
Apr 6, 2023
 Verified review
It was a fast delivery, unfortunately the product wasn't sealed and some items were missing from the kit (battery). The product itself is to my liking and I am in communication with photosepecialist to get the missing battery.
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Answer by Photospecialist.ie
Apr 7, 2023
Thank you for your review. I can see that there is communication of email, so I will keep you informed.
Apr 5, 2023
 Verified review
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Mar 29, 2023
 Verified review

Expensive delivery charges

Poor delivery, took over a week for shipment to arrive. Stuff I ordered on the same day from other suppliers arrived within three days.
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Answer by Photospecialist.ie
Mar 30, 2023
Sorry it took a little longer. We're shipping from the Netherlands, so unfortunately sometimes it happens.
Mar 25, 2023
 Verified review

Not dispatched 14 days after ordering!!

You state that you dispatch same day, and that delivery time is 4 days, yet I ordered a printer on the 11th March, and as of now the 25th March it has not yet even been dispatched, when I asked for an update on the delivery date, I was told that I could change my delivery to be collected at DHL service point, of which there is not one near me! My reply email has not been responded to. very poor customer service and communication.
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Answer by Photospecialist.ie
Mar 28, 2023
We're sorry that you haven't received our e-mail. We did reply, but there was a glitch in our system. Your order had been sent, but we see that the tracking isn't updating. We're investigating this matter right now and will let you know as soon possible!
Mar 12, 2023
 Verified review
I was sent a new item that has never worked for my daughters christmas present ,I have emailed them but nothing has been done, it is a scam, I have paid and received a box with a non functional item inside . I would not recommend this site to anyone
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Answer by Photospecialist.ie
Mar 14, 2023
We've been in touch about your order and we have sent you a return label to return the item. Unfortunately we haven't received it till now. Our last contact was in January, already 1 month after receiving your item.