Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

352 reviews in the last 12 months655 total reviews  

4.46
Good

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Certified since: Apr 11, 2018
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Photospecialist.ie fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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May 3, 2023
 Verified review
Good delivery and information
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Answer by Photospecialist.ie
May 6, 2023
Thank you so much! Hope to see you soon again.
Apr 25, 2023
 Verified review

Purchase was easy but online auto-address feature is a problem

Purchase was easy and packaging also very quick. The auto-address function on the web page needs refining. After changing my address to the correct address, the online system decided this was not correct and changed to an incorrect address and town. I contacted the vendor, whom should have been able to instruct the courier to change this but told me I had to contact the courier instead and arrange to collect!! My package eventually arrived after bouncing back and forth between sorting centers. Had it not been for the Eir-code, the package would have been lost or returned to sender. The webpage is advertised as an Irish .ie website (misleading) but shipping and product are not located in Ireland. I received the product in good order and well packaged.
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Answer by Photospecialist.ie
Apr 26, 2023
I am sorry to hear that this didn't go as planned. Once the order has been send, we can not change the address. It needs to come back first, so we can change the lable. But I am glad to hear that it arrived in good order. We are a company Kamera Express located in The Netherlands, this is also mentioned on the website. We have take over Photospecialist and due to currency and not to confuse the customer, we kept the website.
Apr 14, 2023
 Verified review
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Apr 13, 2023
 Verified review
One thing: Probably shouldn’t send 2 pin plugs products to a country that uses 3 pin plugs
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Answer by Photospecialist.ie
Apr 14, 2023
It is indeed true that we send a plug with 2 pins, that's because we ship from the Netherlands. You should have received an adapter so that you can still use the plug. If not, please let me know. You may then contact us. Reviews@kamera-express.nl.
Apr 10, 2023
 Verified review
Delivery was good but could be quicker
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Answer by Photospecialist.ie
Apr 10, 2023
Sorry, we ship from the Netherlands, I fully understand that you would prefer the items to be delivered faster. I hope you enjoy your order
Apr 7, 2023
 Verified review
Delivery of goods could be faster. Everything else ok.
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Answer by Photospecialist.ie
Apr 10, 2023
We ship from the Netherlands, I understand very well that you would like to have the items faster, we will do our best! Hope you enjoy your order.
Apr 6, 2023
 Verified review
It was a fast delivery, unfortunately the product wasn't sealed and some items were missing from the kit (battery). The product itself is to my liking and I am in communication with photosepecialist to get the missing battery.
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Answer by Photospecialist.ie
Apr 7, 2023
Thank you for your review. I can see that there is communication of email, so I will keep you informed.
Apr 5, 2023
 Verified review

Feedback

Positives: Good choice of products and speedy dispatch. Negatives: it is not possible to edit your address and the postcode finder that you use for Ireland is not that accurate. My items are always delayed as they go to the wrong address first (you use the Irish Postal service for delivery and they don't use the postcode for delivery)
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Answer by Photospecialist.ie
Apr 7, 2023
I am glad to hear that you are satisfied with the product and delivery. Although it seems that the address goes wrong every time. I will send you an email, so we can try to sort this out, so you will not have this again.
Apr 5, 2023
 Verified review
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Mar 29, 2023
 Verified review

Expensive delivery charges

Poor delivery, took over a week for shipment to arrive. Stuff I ordered on the same day from other suppliers arrived within three days.
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Answer by Photospecialist.ie
Mar 30, 2023
Sorry it took a little longer. We're shipping from the Netherlands, so unfortunately sometimes it happens.