store.somfysystems.comReviews:
105 reviews in the last 12 months155 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
7 hours ago
Verified review
The price was outrageous
Your service was moderately, OK and not too much of a delay in delivery.
But the price on the product was outrageous. If I had any other choice, I wouldn’t buy from Somfy.
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12 hours ago
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3 days ago
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4 days ago
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6 days ago
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Ease of use and availability of items needed. I have no suggestions for changes.
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12 days ago
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No customer support at all. I tried to contact support and the number just disconnects
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13 days ago
Verified review
Ordered a power supply extension cord.
I Ordered this in error and attempted to cancel it within 5 minutes of placing the order.
I messaged the order desk to cancel and they indicated it had already shipped....highly unlikely.
I responded with a request for an rma but received no reply.
Not a very friendly or convenient customer service experience.
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Apr 5, 2024
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My order was partially filled: missing remote control. No notice was sent to notify me. Searched the entire internet and could not find your contact telephone number. Email takes days to get response
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Apr 5, 2024
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Ordered two weeks ago hasn’t shipped yet. Emailed for help and no reply. Customer Service phone number - can’t leave a message and no human to talk to.
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Apr 1, 2024
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Mar 31, 2024
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I am still waiting for the order to arrive
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Mar 24, 2024
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Very responsive and helpful.
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Mar 13, 2024
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Mar 12, 2024
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Poor communication regarding shipping
Orders take extremely long to fulfill, and no tracking updates are provided after orders are placed. i will be reaching out soon to check the status of order I placed on 2-29-24.
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Mar 10, 2024
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Mar 5, 2024
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I had a problem with using two valid credit cards and had to start again each time which was frustrating.
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Feb 28, 2024
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the part came early
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Feb 23, 2024
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Somfy makes everything so easy and they work beautifully!
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Feb 22, 2024
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Ease of ordering
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Feb 21, 2024
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I ordered 28 rechargable batteries and only received 21 I called in and spoke with a rep and she said dhe would over night me the shorted ones . That was 6 days ago and I havent received any of them as of yet
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