store.somfysystems.comReviews:
108 reviews in the last 12 months159 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
9 days ago
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Ease of use and availability of items needed. I have no suggestions for changes.
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Mar 24, 2024
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Very responsive and helpful.
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15 hours ago
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6 days ago
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7 days ago
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Apr 1, 2024
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Feb 23, 2024
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Somfy makes everything so easy and they work beautifully!
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Feb 28, 2024
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the part came early
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Mar 10, 2024
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Feb 19, 2024
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Easy to install. Great resources if help is needed, intuitive design.
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Feb 7, 2024
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Great customer service. Helped technical questions.
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Jan 23, 2024
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easy to purchase
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Feb 21, 2024
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Feb 1, 2024
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Jan 6, 2024
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Called explained what I needed rep on phone was very helpful and friendly. Received product all went very well
Thank You
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Dec 27, 2023
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Easy to use, I found what I wanted and received it in a couple of days. Great online experience.
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Jan 20, 2024
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Jan 13, 2024
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Sep 2, 2023
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Great new addition to my home.
I was easily able to put the app on my phone and connect Somfy to my Amazon devices. It works great and I love being able to use voice commands to open and close the blinds that were installed. These are all very high windows and mechanical was really my only decent option.
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review! We're excited to hear that you've seamlessly integrated your Somfy products with your Amazon devices. It's wonderful to know that you're enjoying the convenience of voice-controlled blinds, especially for those hard-to-reach windows. Your feedback is invaluable to us.
Jun 12, 2023
Verified review
Great customer service
I ordered extra charging cords for my blinds and wanted the extension cords as well. Unfortunately, they were out of stock. As requested they notified me as soon as they were in stock. Great customer service.
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Answer by store.somfysystems.com
Jul 26, 2023
ear Valued Customer,
Thank you immensely for your fantastic 5-star review and for your lovely comments regarding our customer service.
At Somfy, we believe that excellent service is just as important as the high quality of our products. Your words, therefore, are truly gratifying and are a testament to our efforts to always put our customers first.
We're delighted that we could keep you informed about the availability of the extension cords as per your request. Our goal is to ensure that our customers have a smooth, efficient, and satisfying shopping experience with us.
Remember, if you ever have any other inquiries, or if there's anything else we can assist you with, we're only a message away. Your satisfaction is our greatest priority, and we are always ready to serve you.
Once again, thank you for your generous review and for choosing Somfy. We're excited to continue providing you with exceptional service and products.
Regards,
Somfy