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wickey.co.ukReviews

: 929Excellent

4.65

Reviews for wickey.co.uk

107 verified reviews in the last 12 months

929 total reviews
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the most relevant positive review


May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


May 12, 2022
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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 Verified review
Nov 6, 2022
Still waiting for it to be delivered but website and Roding was really easy
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Answer by wickey.co.uk
Nov 9, 2022
Dear customer, thank you for your review and your purchase with us. I am happy to tell you that your order is on its way. Soon the fun can begin! In case of any comments or questions, our customer service remains at your disposal. Your Wickey Team
 Verified review
Nov 5, 2022
Very easy to assemble only to 3-4 hours. Good quality kids love it
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Answer by wickey.co.uk
3 days ago
Dear customer, thank you very much for rating us. We are pleased that we were able to fulfil a dream for your children. We wish them exciting adventures and much fun. Your Wickey Team
 Verified review
Oct 26, 2022
For the price we paid all holes should have been drilled and the plastic sheets cut out.
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Answer by wickey.co.uk
Oct 28, 2022
Dear customer, thank you for your rating us. We truly value your feedback. Your feedback will help us serve you and our other customers in the future. That is why we have passed on your comments on the drill holes and the plastic sheets to the relevant department. Nonetheless, we wish your family lots of fun with the product. Your Wickey Team
 Verified review
Oct 14, 2022
quicker than expected
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 Verified review
Aug 12, 2022
The selection and checkout process were simple straightforward and recommended the correct product for your installation of anchors which was very helpful as it meant I didn't have to research what I needed. An expected delivery date is displayed before you checkout so you know exactly what to expect. You can pay by card or PayPal which is great if your wanting a choice of payment method. I also particularly liked the compare feature of the website so I could see what climbing frames had what features and sizing etc without constantly flipping backwards and forward between climbing frames to obtain the information to make an informed choice. The discount code box is clearly presented incase you have a code not hidden in the details and I'm very impressed with the 10yr guarantee on the wood if you purchase the anchors at the same time. Buying our climbing frame on your website was a smooth pleasant experience, I hope the delivery and installation go just as well. Based on my current experience with wickey I would definitely recommend and I cannot wait to see my little boys face once it's finished thank you.
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Answer by wickey.co.uk
Aug 25, 2022
Dear customer, thank you for taking the time to write down your experiences. We are pleased that you are completely satisfied and wish your sons lots of fun playing. Your Wickey Team
 Verified review
Aug 26, 2022
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 Verified review
Aug 19, 2022
Excellent product but very tricky to assemble. Parts were not labelled and the instructions weren’t easy to follow.
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 Verified review
May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for taking the time to share this comprehensive feedback with us. We are happy that with the help of our customer service and our wide selection, you have found the perfect play frame for your garden. It makes us smile that your daughter and her friends have already had so much fun with the new play paradise. This will make for many fun-filled summers! Your Wickey Team
 Verified review
Feb 24, 2022
Brought some life to our boring garden! This climbing frame swing/slide set turned out to be exactly what I hoped it would be, the martial feel sturdy and reliable - no back of the mind thoughts that it might come crashing down on a child!! Both my 4 and 11 year old use it and there's actually a reasonable amount of space for an adult up there too (slightly annoyingly because I can't use the excuse that I might break it to not climb up!!). The rock climbing holds are legitimate grips, very sturdy and not going anywhere. I assembled it myself with a bit of help from the other half when 2 sets of hands were needed but the majority I could do on my own. The instructions can be a little bit tricky if you want it in a different layout but it's all there to guide you through, just needs a bit of patience. It's all anchored in very nicely and despite some intense high velocity swinging from my eldest, it shows zero signs of going anywhere! I've got a bit more work to do on it in.the summer to really finish it off but I'm glad I committed, this coupled with a trampoline means I know have the go to garden for the kids and there friends... Good or bad thing.. I'm not sure!! But they love it.
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Answer by wickey.co.uk
Feb 25, 2022
Dear customer, thank you for your thorough review. We are pleased that our product has met your expectations. Your children certainly have a great place to romp in the safety of their own backyard. Your Wickey-team
 Verified review
May 12, 2022
The climbing frame looks great and will keep my daughter entertained for many hours over the years to come. Overall the quality is really high and it’s very sturdy. It does take some time to build and some of the wood has already got some heavy cracks in (definitely not from use as only a two year old has been on it). I did also find having to hand cut the material from a rectangular sheet to create the curtains/flag/etc. was poor given the cost, this is the same for the vinyl to add a second colour and don’t understand the reason for this. Although advertised as a slide with connection for a water hose, this wasn’t the case when supplied either.
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 Verified review
Feb 22, 2022
Very easy to navigate the website. There's nothing missing from the descriptions at all. The tracking is all up to date and updated regularly. Everything is very well packaged and nothing was damaged or marked despite the distance involved. The instructions are clear but we made sure to use the video app that is attached which makes things very easy and saves some time. As for the finished product, very sturdy and LOTS of fun for the kids. Would definitely recommend this product and company to anyone and everyone. Just make sure you can get rid of the kids friends as once they're on, they don't leave!
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for taking the time to write a review. It makes us happy to read that the new play equipment is popular in your area, and that it is being used extensively by your children and their friends. Your Wickey Team
 Verified review
Feb 23, 2022
My experience of Wickey was very good. Easy to place the order and the tracking of the delivery in transit was clear. It was delivered on time and wrapped well enough to be left outside for a couple of days until the weather was good enough to construct. I had read a few reviews complaining about the holes not being predrilled but I didn't find that particularly a problem. It is definitely a 2 man job but as long as you have basic tools and take time to measure carefully it shouldn't present any issues. My son is now enjoying the swing and slide set very much.
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Answer by wickey.co.uk
Feb 25, 2022
Dear customer, thank you for your detailed feedback. We are pleased that you are satisfied with your purchase and even happier that your son is enjoying his swing and slide so much. All the best! Your Wickey Team
 Verified review
May 10, 2022
Great quality and nice that you can personalise the finish if you’d like. Be aware to read the specification throughly before you buy so you know what you’re getting - there’s no pilot holes in the wooden frame and the tarpaulin is left for you to cut out as you wish (which might be a positive to some but negative to other people!) so there is quite a bit of work to put it together. The kids love it and we’ve got hours of use out of it already. Wickey definitely have the best range of different frames I saw when looking for one.
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your comprehensive feedback. We are glad that the climbing tower is bringing your family already a lot of joy now that it is all set up and in place. We wish your kids many more wonderful adventures to come. Your Wickey Team
 Verified review
Feb 23, 2022
The product was great, a reasonable price and seems strong and stable. It was much trickier to put together than we realised, and took a good few days of two of us working together. Also make sure you have an electric screwdriver as there were a LOT of screws. Overall we are really happy with our climbing frame, the kids love it and we've had lots of compliments from other parents.
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Answer by wickey.co.uk
Feb 25, 2022
Dear customer, thank you for sharing your experience. How nice that the climbing frame is already a real eye-catcher in your neighbourhood. We wish your children and their friends lots of adventure and fun together. Your Wickey Team
 Verified review
May 11, 2022
We ordered a Wickey climbing frame for our daughters 3rd birthday, truth be told we had a left it a little late to get it in time and set up for her birthday. However Wickey where outstanding and got the delivery to us very quickly, service was great and the quality is second to none. Thanks wickey, you made our little princesses decade!
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your nice feedback. We are also very happy that your daughter's birthday present arrived on time. We hope that her birthday was a success and wish her the leading role in her own fairy tale for many years to come. Your Wickey-Team
 Verified review
May 10, 2022
The delivery was efficient and without issue. The customer service cannot be faulted with the immediate response through the online chat. I had two queries prior to arrival and they were addressed straight away. The frame itself is fantastic and my children have played on it every day since its arrival.
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Answer by wickey.co.uk
Jul 1, 2022
Dear customer, thank you for your positive feedback on not only the product but also the delivery and our customer service. It is great that you were so satisfied about your buying experience with us and we wish your children lots of fun playing. Your Wickey Team
 Verified review
Feb 22, 2022
Website easy to navigate, the product is robust and good quality. My Grandchildren have loved playing on it with wild abandon and no respect for its construction..however it has been strong and it looks as good as it did when it arrived almost 13 months ago. Very satisfied.
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for taking the time to share your feedback with us. Our play structures are designed to withstand the wild play behaviour of happy children. It is therefore good to read that your grandchildren enjoy their play tower so much. Your Wickey Team
 Verified review
May 11, 2022
I am very pleased with our climbing frame and it is used by grandchildren of all ages. Big success. Grandfather is having to spend a lot of time building sandcastles with the youngest! It did take a while to put the frame up, but it is very secure in its concrete base/
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your lovely feedback. It sounds like our Wickey play tower is a great addition to your family. We are very delighted about that. We wish all of you many wonderful moments filled with laughter, play and enchanting sandcastles. Your Wickey team
 Verified review
Feb 22, 2022
Climbing frame for our 4 year old daughters birthday. Very happy with it. She loved the extras like the phone and wheel. Can’t wait for the summer to enjoy playing outside more. Very strong sturdy frame. Not too difficult to put together all though need 2 people min
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. That must have been a great birthday surprise for your daughter! We wish your family lots of fun with the climbing frame as soon as the sun shines a little more again. Your Wickey-Team
 Verified review
Jul 31, 2022
Excellent communication about delivery and product care. Delivered on time. Quality is fantastic. Easy to read instructions. Assembled in 5hrs by my husband and only needed a little help from me to hold the larger pieces. My daughter absolutely loves it!
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Answer by wickey.co.uk
Aug 23, 2022
Dear customer, thank you for your feedback. We are pleased that you are fully satisfied with your buying experience with us from start to finish. We wish your daughter lots of fun and imaginative adventures with her new climbing frame. Your Wickey-Team