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wickey.co.ukReviews

: 911Excellent

4.63

Reviews for wickey.co.uk

105 verified reviews in the last 12 months

911 total reviews
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the most relevant positive review


5 months ago
Brought some life to our boring garden! This climbing frame swing/slide set turned out to be exactly what I hoped it would be, the martial feel sturdy and reliable - no back of the mind thoughts that it might come crashing down on a child!! Both my 4 and 11 year old use it and there's actually a reasonable amount of space for an adult up there too (slightly annoyingly because I can't use the excuse that I might break it to not climb up!!). The rock climbing holds are legitimate grips, very sturdy and not going anywhere. I assembled it myself with a bit of help from the other half when 2 sets of hands were needed but the majority I could do on my own. The instructions can be a little bit tricky if you want it in a different layout but it's all there to guide you through, just needs a bit of patience. It's all anchored in very nicely and despite some intense high velocity swinging from my eldest, it shows zero signs of going anywhere! I've got a bit more work to do on it in.the summer to really finish it off but I'm glad I committed, this coupled with a trampoline means I know have the go to garden for the kids and there friends... Good or bad thing.. I'm not sure!! But they love it.
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the most relevant critical review


2 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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(6)
 Verified review
10 months ago 
Lovely swing set but delivery a bit of a nightmare as the lorry was huge but the tail lift did not fit the package well. It’s also too heavy for most people to move without unpacking it.
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Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are very sorry for the difficulties during the delivery of your order. However we are pleased that you are satisfied about the swing set after all. We wish your family lots of fun with it. Your Wickey Team
 Verified review
10 months ago 
Goods delivered and packaged well. Strong and sturdy products very pleased with our purchase
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Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
10 months ago
Excellent service especially after a couple of missing items were delivery quickly .
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Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are very sorry that your order arrived incmplete. Luckily you were able to solve this quickly together with our customer service. We wish your family lots of fun with the product. Your Wickey Team
 Verified review
11 months ago
My daughter is very happy with her new pink slide and swing set. Took one person 5 hours to construct.
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Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are happy that your daughter enjoys her play set. We wish her many more hours full of fun. Your Wickey Team
 Verified review
1 year ago
Good all round company to deal with and very good customer service
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 Verified review
1 year ago
I had very long discussions on the live chat before I made my purchase and nothing ever seemed like too much trouble. They couldn’t have been more helpful. The order arrived much earlier than expected. Great quality and the kids love it. Definitely worth the money and much cheaper than local sellers.
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Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your taking the time to rate us. We are very happy that we could be of assistance during your buying process. We wish your kids lots of fun with the product. Your Wickey Team
 Verified review
1 year ago
Although I understand about the wood not being pre drilled for holes, I believe you should put this is in your details part so it's not a complete shock. After my partner put together the frame my daughter of 4yrs old and her friends of the same age played within three days the slide completely shattered at the bottom. The slide was replaced but not communication as to apologise.
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Answer by wickey.co.uk
1 year ago
Dear customer, thank you for your feedback. We apologize for the situation with the slide. We have forwarded your comments to the responsible department. We are pleased that we have now been able to clarify your request satisfactorily. Your Wickey team