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wickey.co.ukReviews

: 925Excellent

4.66

Reviews for wickey.co.uk

106 verified reviews in the last 12 months

925 total reviews
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the most relevant positive review


May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


May 12, 2022
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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 Verified review
Aug 26, 2022
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 Verified review
Aug 19, 2022
Excellent product but very tricky to assemble. Parts were not labelled and the instructions weren’t easy to follow.
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 Verified review
Aug 12, 2022
The selection and checkout process were simple straightforward and recommended the correct product for your installation of anchors which was very helpful as it meant I didn't have to research what I needed. An expected delivery date is displayed before you checkout so you know exactly what to expect. You can pay by card or PayPal which is great if your wanting a choice of payment method. I also particularly liked the compare feature of the website so I could see what climbing frames had what features and sizing etc without constantly flipping backwards and forward between climbing frames to obtain the information to make an informed choice. The discount code box is clearly presented incase you have a code not hidden in the details and I'm very impressed with the 10yr guarantee on the wood if you purchase the anchors at the same time. Buying our climbing frame on your website was a smooth pleasant experience, I hope the delivery and installation go just as well. Based on my current experience with wickey I would definitely recommend and I cannot wait to see my little boys face once it's finished thank you.
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Answer by wickey.co.uk
Aug 25, 2022
Dear customer, thank you for taking the time to write down your experiences. We are pleased that you are completely satisfied and wish your sons lots of fun playing. Your Wickey Team
 Verified review
Aug 2, 2022
Excellent service from the order to delivery and even aftercare. The play frame is solid and my children love it.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, we are pleased that you are satisfied from beginning to end with your purchase experience with us and that you have left us a positive review. We wish your children lots of fun playing on and around their play frame. Your Wickey-Team
 Verified review
Aug 2, 2022
Check that all items are parcelled Didn’t receive some parts. Next parcel didn’t come complete
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Answer by wickey.co.uk
Aug 19, 2022
Dear customer, thank you for your feedback. We are very sorry that your order did not arrive in full. We are all the more pleased that we were able to resolve your concern satisfactorily. We wish you and your family a wonderful summer. Your Wickey team
 Verified review
Aug 2, 2022
Great addition to the garden, can get the kids inside now!! Clear and easy to follow instructions.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your review. We are pleased that your children are making full use of their new climbing frame. We wish them many wonderful summers with many hours of outdoor play in the garden. Your Wickey Team
 Verified review
Aug 2, 2022
Quality of the product was excellent. Instructions easy to follow. Arrived when expected.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for taking the time to rate us. We are pleased that you are satisfied with the quality of the product delivered. We wish your family a great summer full of fun and laughter. Your Wickey Team
 Verified review
Aug 2, 2022
Amazing equipment and easy to put together! Would definitely recommend
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your positive feedback. We are pleased that you are happy with your purchase and we wish your family lots of fun with it. Your Wickey Team
 Verified review
Aug 2, 2022
Great, on time delivery. All parts finished to a high standard and easy to out together ☺️
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your feedback and for shopping with us. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
Aug 2, 2022
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Answer by wickey.co.uk
Aug 16, 2022
Dear customer, thank you for your feedback. From your 3-star rating, we understand that you are not entirely satisfied with your order. We would like to find out the reason for this, so that we can improve our service for you and future customers. We have therefore reached out to you by e-mail. If you have not received the e-mail, please let us know by using the contact form on our website with the subject "Rating". Thank you for your efforts. Your Wickey Team
 Verified review
Jul 31, 2022
So pleased I spoke with a very knowledgeable person who gave brilliant recommendations and customer service … can’t recommend Wickey products enough
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Answer by wickey.co.uk
Aug 23, 2022
Dear customer, thank you very much for your kind words on our customer service. We at Wickey strive to provide the best service for our customers and we are glad you have experienced it as such. We wish your family a lot of fun with this purchase. Your Wickey Team
 Verified review
Jul 31, 2022
Excellent communication about delivery and product care. Delivered on time. Quality is fantastic. Easy to read instructions. Assembled in 5hrs by my husband and only needed a little help from me to hold the larger pieces. My daughter absolutely loves it!
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Answer by wickey.co.uk
Aug 23, 2022
Dear customer, thank you for your feedback. We are pleased that you are fully satisfied with your buying experience with us from start to finish. We wish your daughter lots of fun and imaginative adventures with her new climbing frame. Your Wickey-Team
 Verified review
Jul 21, 2022
Excellent quality wood, but be mindful there is next to nothing pre measured and pre drilled. You have to measure and drill all yourself with limited instructions. I can do this without issue, but does make it more time consuming.
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Answer by wickey.co.uk
Sep 1, 2022
Dear customer, thank you for sharing your feedback with us. We are very sorry that you found the build of the product to be more time consuming than expected. We have gladly contacted you to clarify the mentioned comments. We wish your family lots of fun with the product now that it is up and running. Your Wickey Team
 Verified review
Jul 21, 2022
Kept up to date with order process and excellent quality but assembly could have been made much easier with either pre drilled holes or printed marks on the wood as an indicator of where to drill/screw
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Answer by wickey.co.uk
Jul 22, 2022
Dear customer, thank you for your feedback. Wood is a natural product that changes its volume through drying or moisture absorption. We would like to make the assembly as easy as possible for you. Therefore, it is advantageous to drill the wooden elements right before assembly to ensure accuracy of fit and stability. We hope for your understanding. Your Wickey Team
 Verified review
May 21, 2022
Delivery came as expected and very helpful getting it into a safe place. The structure was easy to build if you follow the instructions carefully. Now it is up and the kids love it. It is very sturdy and safe for all to enjoy.
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Answer by wickey.co.uk
Jul 6, 2022
Dear customer, thank you for your positive feedback. We are happy that the climbing frame is up and running and that it gives so much joy to your kids. We wish them many wonderful adventures. Your Wickey Team
 Verified review
May 14, 2022
A really nice climbing frame for our 4 year old. Lots of different elements to hold his interest. It does take quite a bit of building…needed two of us and a set of ratchet tools, and took about 8 hours or so. But once up it’s sturdy and looks good.
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your feedback. We, at Wickey, believe that it is important for a child to develop and generate interests through play. Therefore it makes us happy that your son loves playing on his new climbing frame so much. We wish your son many wonderful adventures. Your Wickey Team
 Verified review
May 13, 2022
I’ve only given 3 stars as I’ve not been able to build it due to no build instructions in the pack. The online videos don’t provide enough detail and are too generic … still waiting for customer service to reply to my request. On a more positive note the wood looks good quality … just need the instructions to go with it
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Answer by wickey.co.uk
Jun 15, 2022
Dear customer, we sincerely apologize that the build instructions were not included in your delivery. We hope that the built went well now that we have provided you the instructions digitally. Wishing your family lots of play fun. Your Wickey team
 Verified review
May 12, 2022
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Answer by wickey.co.uk
Jun 21, 2022
Dear customer, thank you for sharing your feedback with us. We are pleased that we were able to explain the comment mentioned about the tarpaulin and stickers. As far as we could see the design on your climbing frame looks great and we are happy that we were able to bring your case to a satisfactorily conclusion together. Your Wickey Team
 Verified review
May 12, 2022
The climbing frame looks great and will keep my daughter entertained for many hours over the years to come. Overall the quality is really high and it’s very sturdy. It does take some time to build and some of the wood has already got some heavy cracks in (definitely not from use as only a two year old has been on it). I did also find having to hand cut the material from a rectangular sheet to create the curtains/flag/etc. was poor given the cost, this is the same for the vinyl to add a second colour and don’t understand the reason for this. Although advertised as a slide with connection for a water hose, this wasn’t the case when supplied either.
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 Verified review
May 12, 2022
The delivery was really quick, the product is brilliant, perfect for our primary school playground and the communication was fantastic. The quality of the product was great and it was easy to put together.
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your feedback. It makes us happy that you have chosen to expand your playground with a Wickey play structure. The recess time will now surely be even more fun for all the kids. Your Wickey Team