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wickey.co.ukReviews

: 929Excellent

4.65

Reviews for wickey.co.uk

107 verified reviews in the last 12 months

929 total reviews
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the most relevant positive review


May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


May 12, 2022
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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 Verified review
Feb 23, 2022
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 Verified review
Feb 23, 2022
Very good quality and easy instructions. Built it alone in a day!
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 Verified review
Feb 23, 2022
It's great for a lot of age groups. The only thing could improve are some of the instructors.
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 Verified review
Feb 23, 2022
Great sturdy product that the kids love. Not as complex to put together as other reviews state, I managed to do it on my own and am far from a DIY expert! Would recommend.
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Answer by wickey.co.uk
Feb 25, 2022
Dear customer, thank you for your feedback. We are pleased that the assembly went so smoothly for you so that your children were able to enjoy the play set in no time. We wish your family lots of fun. Your Wickey-Team
 Verified review
Feb 22, 2022
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 Verified review
Feb 22, 2022
Great product, nice and sturdy The instructions aren’t the easiest to follow for a non carpenter!!
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. We are sorry you had trouble with the instructions. Hopefully everything turned out all right? If not, please do not hesitate to contact our customer service directly via the contact form on our website. Your Wickey Team
 Verified review
Feb 22, 2022
Easy ordering and quick delivery only downside the instructions could do with being thorough
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. We are sorry that the instructions were not entirely to your satisfaction. Please do not hesitate to pass on specific points of improvement to our customer service directly. Your Wickey Team
 Verified review
Feb 22, 2022
This was an amazing purchase for our 2 Little girls, they have had endless fun on it playing, come rain or shine. Was easily built and very sturdy.
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. We are very pleased that our product contribute so much to your daughters' enjoyment of play. It's great that no rain stops them from playing outside. Keep it up! Your Wickey-Team
 Verified review
Feb 22, 2022
Apart from the van being too big to fit down the drive and us having to unload onto the pavement before filling the car and then having to carry to the garden, we have three very happy kids 😀.
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for sharing your experience with us. We are very sorry that the delivery was a bit troublesome. Fortunately, this was soon forgotten by the sight of your 3 happy children as the end result. We wish your family lots of fun together. Your Wickey Team
 Verified review
Feb 22, 2022
Great product, arrive well packaged and clear instructions to build. My daughter loves it and appreciate the flexibility of added the accessory's where we wanted them.
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. We want our customers to be able to customise their play tower, which is why the accessories can be placed anywhere you want. We wish your daughter many imaginative adventures in her new domain. Your Wickey Team
 Verified review
Feb 22, 2022
It’s was easy to put together and my kids love it. The roof would be better is it was wooden
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. As for your info; in our webshop we have the possibility to expand your play tower with a wooden roof instead of a canvas roof when ordered at the same time. We do wish your family a lot of fun with the play tower. Your Wickey Team
 Verified review
Feb 22, 2022
Great sturdy frame, and actually not to challenging to build!
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 Verified review
Feb 22, 2022
The bed was amazing and strong and my son loves the slide on it, only thing is is the instructions I’ve done many flat pack furniture and trying 2 get my head round these instructions took awhile
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. We are sorry that you did not find the instructions very clear. If you have any suggestions for improvement, please do not hesitate to let our customer service know. Thankfully, it all worked out in the end so your son can now sleep soundly in his new bed. Your Wickey-team
 Verified review
Feb 22, 2022
Website easy to navigate, the product is robust and good quality. My Grandchildren have loved playing on it with wild abandon and no respect for its construction..however it has been strong and it looks as good as it did when it arrived almost 13 months ago. Very satisfied.
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for taking the time to share your feedback with us. Our play structures are designed to withstand the wild play behaviour of happy children. It is therefore good to read that your grandchildren enjoy their play tower so much. Your Wickey Team
 Verified review
Feb 22, 2022
Excellent service. Initially received wrong instructions, but Wickey were right on the case and sent the correct instructions. Very sturdy and the kids love it.
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your review. Our apologies for the error with the wrong instructions. Luckily we were able to solve this quickly to your satisfaction. We wish your kids lots of fun and laughter. Your Wickey Team
 Verified review
Feb 22, 2022
Website very clear and delivery as expected
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 Verified review
Feb 22, 2022
Great quality product and really easy to put up with a few basic diy tools and skills, my little on love it and it looks great in our garden
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. We are pleased that you are satisfied with the product and that it is a nice addition to your garden. We wish your child a lot of fun playing on and around the play frame. Your Wickey Team
 Verified review
Feb 22, 2022
Clear and easy to use website. Quick delivery.
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 Verified review
Feb 22, 2022
Excellent quality. And easy to assemble. My kids love it.
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. We are pleased that you have noticed the quality of our products. We wish your children lots of fun with the chosen product. Your Wickey Team
 Verified review
Feb 22, 2022
Great! Just what we were after! Slide is strong enough even for me to use....Don't tell the wife I use it.
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your positive feedback. We are pleased that you found exactly what you were looking for in our webshop. We don't blame you for being tempted to play on the slide. Our lips are sealed, Promised! Your Wickey Team