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wickey.co.ukReviews

: 911Excellent

4.70

Reviews for wickey.co.uk

102 verified reviews in the last 12 months

911 total reviews
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the most relevant positive review


5 months ago
Brought some life to our boring garden! This climbing frame swing/slide set turned out to be exactly what I hoped it would be, the martial feel sturdy and reliable - no back of the mind thoughts that it might come crashing down on a child!! Both my 4 and 11 year old use it and there's actually a reasonable amount of space for an adult up there too (slightly annoyingly because I can't use the excuse that I might break it to not climb up!!). The rock climbing holds are legitimate grips, very sturdy and not going anywhere. I assembled it myself with a bit of help from the other half when 2 sets of hands were needed but the majority I could do on my own. The instructions can be a little bit tricky if you want it in a different layout but it's all there to guide you through, just needs a bit of patience. It's all anchored in very nicely and despite some intense high velocity swinging from my eldest, it shows zero signs of going anywhere! I've got a bit more work to do on it in.the summer to really finish it off but I'm glad I committed, this coupled with a trampoline means I know have the go to garden for the kids and there friends... Good or bad thing.. I'm not sure!! But they love it.
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2 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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 Verified review
5 months ago
Very good quality and easy instructions. Built it alone in a day!
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 Verified review
5 months ago
It's great for a lot of age groups. The only thing could improve are some of the instructors.
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 Verified review
5 months ago
Great sturdy product that the kids love. Not as complex to put together as other reviews state, I managed to do it on my own and am far from a DIY expert! Would recommend.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are pleased that the assembly went so smoothly for you so that your children were able to enjoy the play set in no time. We wish your family lots of fun. Your Wickey-Team
 Verified review
5 months ago
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 Verified review
5 months ago
Great product, nice and sturdy The instructions aren’t the easiest to follow for a non carpenter!!
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are sorry you had trouble with the instructions. Hopefully everything turned out all right? If not, please do not hesitate to contact our customer service directly via the contact form on our website. Your Wickey Team
 Verified review
5 months ago
Easy ordering and quick delivery only downside the instructions could do with being thorough
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are sorry that the instructions were not entirely to your satisfaction. Please do not hesitate to pass on specific points of improvement to our customer service directly. Your Wickey Team
 Verified review
5 months ago
This was an amazing purchase for our 2 Little girls, they have had endless fun on it playing, come rain or shine. Was easily built and very sturdy.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are very pleased that our product contribute so much to your daughters' enjoyment of play. It's great that no rain stops them from playing outside. Keep it up! Your Wickey-Team
 Verified review
5 months ago
Apart from the van being too big to fit down the drive and us having to unload onto the pavement before filling the car and then having to carry to the garden, we have three very happy kids 😀.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for sharing your experience with us. We are very sorry that the delivery was a bit troublesome. Fortunately, this was soon forgotten by the sight of your 3 happy children as the end result. We wish your family lots of fun together. Your Wickey Team
 Verified review
5 months ago
Great product, arrive well packaged and clear instructions to build. My daughter loves it and appreciate the flexibility of added the accessory's where we wanted them.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We want our customers to be able to customise their play tower, which is why the accessories can be placed anywhere you want. We wish your daughter many imaginative adventures in her new domain. Your Wickey Team
 Verified review
5 months ago
It’s was easy to put together and my kids love it. The roof would be better is it was wooden
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. As for your info; in our webshop we have the possibility to expand your play tower with a wooden roof instead of a canvas roof when ordered at the same time. We do wish your family a lot of fun with the play tower. Your Wickey Team
 Verified review
5 months ago
Great sturdy frame, and actually not to challenging to build!
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 Verified review
5 months ago
The bed was amazing and strong and my son loves the slide on it, only thing is is the instructions I’ve done many flat pack furniture and trying 2 get my head round these instructions took awhile
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are sorry that you did not find the instructions very clear. If you have any suggestions for improvement, please do not hesitate to let our customer service know. Thankfully, it all worked out in the end so your son can now sleep soundly in his new bed. Your Wickey-team
 Verified review
5 months ago
Website easy to navigate, the product is robust and good quality. My Grandchildren have loved playing on it with wild abandon and no respect for its construction..however it has been strong and it looks as good as it did when it arrived almost 13 months ago. Very satisfied.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for taking the time to share your feedback with us. Our play structures are designed to withstand the wild play behaviour of happy children. It is therefore good to read that your grandchildren enjoy their play tower so much. Your Wickey Team
 Verified review
5 months ago
Excellent service. Initially received wrong instructions, but Wickey were right on the case and sent the correct instructions. Very sturdy and the kids love it.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your review. Our apologies for the error with the wrong instructions. Luckily we were able to solve this quickly to your satisfaction. We wish your kids lots of fun and laughter. Your Wickey Team
 Verified review
5 months ago
Website very clear and delivery as expected
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 Verified review
5 months ago
Great quality product and really easy to put up with a few basic diy tools and skills, my little on love it and it looks great in our garden
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are pleased that you are satisfied with the product and that it is a nice addition to your garden. We wish your child a lot of fun playing on and around the play frame. Your Wickey Team
 Verified review
5 months ago
Clear and easy to use website. Quick delivery.
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 Verified review
5 months ago
Excellent quality. And easy to assemble. My kids love it.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are pleased that you have noticed the quality of our products. We wish your children lots of fun with the chosen product. Your Wickey Team
 Verified review
5 months ago
Great! Just what we were after! Slide is strong enough even for me to use....Don't tell the wife I use it.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your positive feedback. We are pleased that you found exactly what you were looking for in our webshop. We don't blame you for being tempted to play on the slide. Our lips are sealed, Promised! Your Wickey Team
 Verified review
5 months ago
Easy to build, robust and loads of fun for our daughter.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback and for choosing Wickey to shop with. We wish your daughter a great time with the product. Your Wickey Team