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wickey.co.ukReviews

: 911Excellent

4.65

Reviews for wickey.co.uk

104 verified reviews in the last 12 months

911 total reviews
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the most relevant positive review


5 months ago
Brought some life to our boring garden! This climbing frame swing/slide set turned out to be exactly what I hoped it would be, the martial feel sturdy and reliable - no back of the mind thoughts that it might come crashing down on a child!! Both my 4 and 11 year old use it and there's actually a reasonable amount of space for an adult up there too (slightly annoyingly because I can't use the excuse that I might break it to not climb up!!). The rock climbing holds are legitimate grips, very sturdy and not going anywhere. I assembled it myself with a bit of help from the other half when 2 sets of hands were needed but the majority I could do on my own. The instructions can be a little bit tricky if you want it in a different layout but it's all there to guide you through, just needs a bit of patience. It's all anchored in very nicely and despite some intense high velocity swinging from my eldest, it shows zero signs of going anywhere! I've got a bit more work to do on it in.the summer to really finish it off but I'm glad I committed, this coupled with a trampoline means I know have the go to garden for the kids and there friends... Good or bad thing.. I'm not sure!! But they love it.
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2 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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 Verified review
2 months ago
I’ve only given 3 stars as I’ve not been able to build it due to no build instructions in the pack. The online videos don’t provide enough detail and are too generic … still waiting for customer service to reply to my request. On a more positive note the wood looks good quality … just need the instructions to go with it
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Answer by wickey.co.uk
21 days ago
Dear customer, we sincerely apologize that the build instructions were not included in your delivery. We hope that the built went well now that we have provided you the instructions digitally. Wishing your family lots of play fun. Your Wickey team
 Verified review
2 months ago
The climbing frame looks great and will keep my daughter entertained for many hours over the years to come. Overall the quality is really high and it’s very sturdy. It does take some time to build and some of the wood has already got some heavy cracks in (definitely not from use as only a two year old has been on it). I did also find having to hand cut the material from a rectangular sheet to create the curtains/flag/etc. was poor given the cost, this is the same for the vinyl to add a second colour and don’t understand the reason for this. Although advertised as a slide with connection for a water hose, this wasn’t the case when supplied either.
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 Verified review
2 months ago
The climbing frame is well designed and the children will love playing on it. The big surprise and disappointment was that none of the components were pre-drilled with screw holes, now were the edges smoothed, which added considerably to the assembly time and related cost. Our fitters are experienced and it took them 6 man days to assemble the frame, they have never experienced this with other suppliers of climbing frames. When buying a German product one expects to pay a premium for a product that is beautifully constructed and perfectly finished, the discounted prices shown on the web are a false economy from the client's perspective.
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Answer by wickey.co.uk
21 days ago
Dear customer, thank you for your kind feedback about the design of the product. We are glad that we got the chance to clarify some of the points mentioned in your review. We wish your children lots of fun playing on and around their new climbing frame now that it is up and running. Your Wickey team
 Verified review
5 months ago
The finished product is great my son loves it! The only minor thing I would say is I wasn’t expecting to have to sand and shape each individual piece of wood - they are supplied completely unfinished. Other than that loved building it.
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Answer by wickey.co.uk
4 months ago
Dear customer, thank you for your feedback. It is indeed stated in our building instructions that the sides of the wood have to be sanded by the customer. We are sorry if this has disappointed you. Nevertheless, we wish your son lots of fun and adventures with his new play set. Your Wickey Team
 Verified review
5 months ago
The value for money is very good for what you get and the quality of the wood and plastic is also of a good standard. However, the instructions are very hard to follow and are somewhat generic so they are not specific to the model purchased climbing frame purchased. We also had to buy additional timber to 'finish' off the structure. But overall, we're happy with it and the children love it.
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Answer by wickey.co.uk
4 months ago
Dear customer, thank you for your feedback. We are very pleased that in general you are happy with the received product. However we would gladly get some clarification about your comments about the instructions and the extra purchased timber. Therefor we have contacted you by email. We are looking forward to hear from you. Your Wickey team
 Verified review
5 months ago
Great product quality and easy to assemble if you are a practical person. The parts are well labelled and there is a very detailed and simple to read instruction book.
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 Verified review
5 months ago
Ice cream flyer review Our little girl loves her climbing frame. It took a bit of time to work out the written assembly instructions. Perhaps you could provide a link to a video of each model being assembled?
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are pleased that you and your daughter are happy with the new playset. We have placed an instruction video on our website. It explains how to assemble a specific model of play tower, but it can be applied to almost all our models. Your Wickey Team
 Verified review
5 months ago
Great product, nice and sturdy The instructions aren’t the easiest to follow for a non carpenter!!
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are sorry you had trouble with the instructions. Hopefully everything turned out all right? If not, please do not hesitate to contact our customer service directly via the contact form on our website. Your Wickey Team
 Verified review
5 months ago
Apart from the van being too big to fit down the drive and us having to unload onto the pavement before filling the car and then having to carry to the garden, we have three very happy kids 😀.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for sharing your experience with us. We are very sorry that the delivery was a bit troublesome. Fortunately, this was soon forgotten by the sight of your 3 happy children as the end result. We wish your family lots of fun together. Your Wickey Team
 Verified review
5 months ago
We really love that you could choose various ways to put the frame together based on the space you had. Our son loves playing on it and has enjoyed the swings, rings and slide the most. The fact that it looks like a pirate ship definitely won him over.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. It is great that your son is making the most of his new playground equipment. We wish your little pirate many more adventures, big and small, in the wild sea of his backyard. Ahoy! Your Wickey Team
 Verified review
5 months ago
Easy to use website and good value. The only thing I'd have preferred was pre-drilled holes in the wood!!
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. Wood is a natural product that changes its volume through drying or moisture absorption. We would like to make the assembly as easy as possible for you. Therefore, it is advantageous to drill the wooden elements independently to ensure accuracy of fit and stability. We hope for your understanding. Your Wickey Team
 Verified review
5 months ago
Service was great, communications good too. A package was missing after delivery but having chased Wicky the sorted straight away.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. How unpleasant that your order was not delivered in full. Fortunately you were able to solve this quickly with our customer service. Have fun with the product now that it is complete. Your Wickey Team
 Verified review
5 months ago
Easy to purchase, items came within a reasonable time frame, good sturdy equipment!
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 Verified review
5 months ago
Very happy with the finished product. Assembly was pretty easy however it would have be far easier of all the parts were numbered or identified in someway. I also think having to purchase their anchors to qualify for a full warranty is a bit of a sham
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for taking the time to write a review. We are pleased that you are happy with the product. Your further comments wille be forwarded internally, thank you. Your Wickey Team
 Verified review
6 months ago
The fact the outdoor climbing frames costs hundreds - it’s manual that comes with it is ridiculous with the pile of wood that was delivered! Literally just piles of wood in different sizes. By far not the best assembly and parts received for what we paid
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are sorry that the goods you received did not meet your expectations. We are glad that we have been able to find a suitable solution together. Your Wickey-Team
 Verified review
7 months ago
Good overall product, wood could arrive in better condition (some small splits occurred after build). Also build could be easier...
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Answer by wickey.co.uk
7 months ago
Dear customer. Thank you for taking the time to write a review. We take your criticism seriously and have forwarded it internally. We wish you and your family a lot of fun and playtime with the new product. Your Wickey Team
 Verified review
9 months ago 
Delighted once again with my purchase. My granddaughter loves the climbing frame.
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Answer by wickey.co.uk
8 months ago
Dear customer, we thank you for your positive feedback. We are pleased that you are so happy with your purchase. Your granddaughter is very lucky with a gift like this. We wish her lots of adventures and fun in, on and around her climbing frame. Your Wickey Team
 Verified review
10 months ago
Unfortunately a lot of the wood was bowed or incredibly split, not just a little like they say may happen. A few weeks later of very little use and it looks awful. So disappointed as was really looking forward to the children having this.
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Answer by wickey.co.uk
9 months ago
Dear customer, thank you for your feedback. We understand your disappointment and would like to apologize for this matter. We have forwarded the concrete points of criticism for quality optimisation. We gladly solve this problem together with you and have therefore contacted you by e-mail. Your Wickey team
 Verified review
1 year ago
We are very pleased with the product but thought it would arrive drilled and easier to assemble
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Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are sorry that the product did not entirely meet your expectations. The reason we do not pre drill our wood is because the wood works during transport and due to moisture absorbtion and drying the wood can change its volume. We hope for your understanding. Your Wickey Team
 Verified review
1 year ago
Although I understand about the wood not being pre drilled for holes, I believe you should put this is in your details part so it's not a complete shock. After my partner put together the frame my daughter of 4yrs old and her friends of the same age played within three days the slide completely shattered at the bottom. The slide was replaced but not communication as to apologise.
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Answer by wickey.co.uk
1 year ago
Dear customer, thank you for your feedback. We apologize for the situation with the slide. We have forwarded your comments to the responsible department. We are pleased that we have now been able to clarify your request satisfactorily. Your Wickey team