wickey.co.uk- Logo - reviews

wickey.co.ukReviews

: 911Excellent

4.70

Reviews for wickey.co.uk

102 verified reviews in the last 12 months

911 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Brought some life to our boring garden! This climbing frame swing/slide set turned out to be exactly what I hoped it would be, the martial feel sturdy and reliable - no back of the mind thoughts that it might come crashing down on a child!! Both my 4 and 11 year old use it and there's actually a reasonable amount of space for an adult up there too (slightly annoyingly because I can't use the excuse that I might break it to not climb up!!). The rock climbing holds are legitimate grips, very sturdy and not going anywhere. I assembled it myself with a bit of help from the other half when 2 sets of hands were needed but the majority I could do on my own. The instructions can be a little bit tricky if you want it in a different layout but it's all there to guide you through, just needs a bit of patience. It's all anchored in very nicely and despite some intense high velocity swinging from my eldest, it shows zero signs of going anywhere! I've got a bit more work to do on it in.the summer to really finish it off but I'm glad I committed, this coupled with a trampoline means I know have the go to garden for the kids and there friends... Good or bad thing.. I'm not sure!! But they love it.
Report review

Show all positive reviews

the most relevant critical review


2 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
Report review

Show all critical reviews

Reviews for wickey.co.uk

Filter 
Sort by Latest first 
(81)
(14)
(5)
 Verified review
2 months ago
The delivery was efficient and without issue. The customer service cannot be faulted with the immediate response through the online chat. I had two queries prior to arrival and they were addressed straight away. The frame itself is fantastic and my children have played on it every day since its arrival.
Report review
Answer by wickey.co.uk
7 days ago
Dear customer, thank you for your positive feedback on not only the product but also the delivery and our customer service. It is great that you were so satisfied about your buying experience with us and we wish your children lots of fun playing. Your Wickey Team
 Verified review
2 months ago
Instructions were really easy to follow and the app was a god send. I put most of this together on my own but I would highly recommended another pair of hands.
Report review
Answer by wickey.co.uk
7 days ago
Dear customer, thank you for your feedback on the assembly of the product you received. We are glad that the app contributed to a well comprehensible installation. We wish your family lots of fun now that the play tower is up and ready to use. Your Wickey Team
 Verified review
2 months ago
Brilliant product my child never gets off it easy build and all day fun.
Report review
Answer by wickey.co.uk
7 days ago
Dear customer, thank you for your feedback. It is very nice for us to know that your kid enjoys spending hours on the new play tower. Then for us our mission is accomplished. Your Wickey Team
 Verified review
2 months ago
Delivered on time all there and looks great up
Report review
 Verified review
2 months ago
Good and very strong perfect for our 5 yr old
Report review
 Verified review
2 months ago
Bought this for my daughters 4th birthday and it's amazing! Such good quality, easy to build and my daughter absolutely loves it!
Report review
Answer by wickey.co.uk
11 days ago
Dear customer, thank you for your feedback. We are delighted that you have chosen to surprise your daughter with a Wickey product on her birthday. We wish your daughter many years of playing fun. Your Wickey Team
 Verified review
2 months ago
Great service, arrived quickly, and great quality.
Report review
 Verified review
2 months ago
The climbing frame is well designed and the children will love playing on it. The big surprise and disappointment was that none of the components were pre-drilled with screw holes, now were the edges smoothed, which added considerably to the assembly time and related cost. Our fitters are experienced and it took them 6 man days to assemble the frame, they have never experienced this with other suppliers of climbing frames. When buying a German product one expects to pay a premium for a product that is beautifully constructed and perfectly finished, the discounted prices shown on the web are a false economy from the client's perspective.
Report review
Answer by wickey.co.uk
23 days ago
Dear customer, thank you for your kind feedback about the design of the product. We are glad that we got the chance to clarify some of the points mentioned in your review. We wish your children lots of fun playing on and around their new climbing frame now that it is up and running. Your Wickey team
 Verified review
4 months ago
delivered quickly
Report review
 Verified review
4 months ago
Quick and easy delivery, easy to follow instructions, great but of kit. Very happy.
Report review
Answer by wickey.co.uk
4 months ago
Dear customer, thank you for your positive feedback. It is good to read that you are happy with this purchase. We wish your family lots of fun with it. Your Wickey Team
 Verified review
5 months ago
The finished product is great my son loves it! The only minor thing I would say is I wasn’t expecting to have to sand and shape each individual piece of wood - they are supplied completely unfinished. Other than that loved building it.
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. It is indeed stated in our building instructions that the sides of the wood have to be sanded by the customer. We are sorry if this has disappointed you. Nevertheless, we wish your son lots of fun and adventures with his new play set. Your Wickey Team
 Verified review
5 months ago
Absolutely brilliant, my daughters love their play frame.
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are thrilled to read that your daughters are so happy with their new play tower. That's what we do it all for! We wish them many more adventures and fun. Your Wickey Team
 Verified review
5 months ago
The value for money is very good for what you get and the quality of the wood and plastic is also of a good standard. However, the instructions are very hard to follow and are somewhat generic so they are not specific to the model purchased climbing frame purchased. We also had to buy additional timber to 'finish' off the structure. But overall, we're happy with it and the children love it.
Report review
Answer by wickey.co.uk
4 months ago
Dear customer, thank you for your feedback. We are very pleased that in general you are happy with the received product. However we would gladly get some clarification about your comments about the instructions and the extra purchased timber. Therefor we have contacted you by email. We are looking forward to hear from you. Your Wickey team
 Verified review
5 months ago
Amazing! So we’ll made & easy to put together. My 2 boys who are 18months & 4 years old love their new climbing frame so much. Many many hours of fun in the garden already had & to be had. Thank you Wickey :)
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, we are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you and your kids enjoy the new climbing frame so much. Wishing your family many more great moments to come! Your Wickey Team
 Verified review
5 months ago
Great product quality and easy to assemble if you are a practical person. The parts are well labelled and there is a very detailed and simple to read instruction book.
Report review
 Verified review
5 months ago
Brought some life to our boring garden! This climbing frame swing/slide set turned out to be exactly what I hoped it would be, the martial feel sturdy and reliable - no back of the mind thoughts that it might come crashing down on a child!! Both my 4 and 11 year old use it and there's actually a reasonable amount of space for an adult up there too (slightly annoyingly because I can't use the excuse that I might break it to not climb up!!). The rock climbing holds are legitimate grips, very sturdy and not going anywhere. I assembled it myself with a bit of help from the other half when 2 sets of hands were needed but the majority I could do on my own. The instructions can be a little bit tricky if you want it in a different layout but it's all there to guide you through, just needs a bit of patience. It's all anchored in very nicely and despite some intense high velocity swinging from my eldest, it shows zero signs of going anywhere! I've got a bit more work to do on it in.the summer to really finish it off but I'm glad I committed, this coupled with a trampoline means I know have the go to garden for the kids and there friends... Good or bad thing.. I'm not sure!! But they love it.
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your thorough review. We are pleased that our product has met your expectations. Your children certainly have a great place to romp in the safety of their own backyard. Your Wickey-team
 Verified review
5 months ago
It was really easy to put together and found the instructions easy to follow. My grandson absolutely loves it. Would recommend it to anyone 👍😄
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback and for purchasing from us. We are happy to read that your grandson loves his play set so much. We wish him many wonderful adventures while playing! Your Wickey Team
 Verified review
5 months ago
Ice cream flyer review Our little girl loves her climbing frame. It took a bit of time to work out the written assembly instructions. Perhaps you could provide a link to a video of each model being assembled?
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are pleased that you and your daughter are happy with the new playset. We have placed an instruction video on our website. It explains how to assemble a specific model of play tower, but it can be applied to almost all our models. Your Wickey Team
 Verified review
5 months ago
My experience of Wickey was very good. Easy to place the order and the tracking of the delivery in transit was clear. It was delivered on time and wrapped well enough to be left outside for a couple of days until the weather was good enough to construct. I had read a few reviews complaining about the holes not being predrilled but I didn't find that particularly a problem. It is definitely a 2 man job but as long as you have basic tools and take time to measure carefully it shouldn't present any issues. My son is now enjoying the swing and slide set very much.
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your detailed feedback. We are pleased that you are satisfied with your purchase and even happier that your son is enjoying his swing and slide so much. All the best! Your Wickey Team
 Verified review
5 months ago
The product was great, a reasonable price and seems strong and stable. It was much trickier to put together than we realised, and took a good few days of two of us working together. Also make sure you have an electric screwdriver as there were a LOT of screws. Overall we are really happy with our climbing frame, the kids love it and we've had lots of compliments from other parents.
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, thank you for sharing your experience. How nice that the climbing frame is already a real eye-catcher in your neighbourhood. We wish your children and their friends lots of adventure and fun together. Your Wickey Team