wickey.co.uk- Logo - reviews

wickey.co.ukReviews

: 911Excellent

4.63

Reviews for wickey.co.uk

105 verified reviews in the last 12 months

911 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Brought some life to our boring garden! This climbing frame swing/slide set turned out to be exactly what I hoped it would be, the martial feel sturdy and reliable - no back of the mind thoughts that it might come crashing down on a child!! Both my 4 and 11 year old use it and there's actually a reasonable amount of space for an adult up there too (slightly annoyingly because I can't use the excuse that I might break it to not climb up!!). The rock climbing holds are legitimate grips, very sturdy and not going anywhere. I assembled it myself with a bit of help from the other half when 2 sets of hands were needed but the majority I could do on my own. The instructions can be a little bit tricky if you want it in a different layout but it's all there to guide you through, just needs a bit of patience. It's all anchored in very nicely and despite some intense high velocity swinging from my eldest, it shows zero signs of going anywhere! I've got a bit more work to do on it in.the summer to really finish it off but I'm glad I committed, this coupled with a trampoline means I know have the go to garden for the kids and there friends... Good or bad thing.. I'm not sure!! But they love it.
Report review

Show all positive reviews

the most relevant critical review


2 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
Report review

Show all critical reviews

Reviews for wickey.co.uk

Filter 
Sort by Latest first 
(81)
(14)
(6)
 Verified review
5 months ago
Delivery was quicker than expected and we were kept up to date via e-mail. The product arrived in great condition and we were able to assemble it with no issues. Would 100% recommend Wickey! Our daughter has great fun on her play centre!
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback and for recommending us to others. We wish your daughter the time of her life with her new play equipment. Your Wickey Team
 Verified review
5 months ago
Very happy with the finished product. Assembly was pretty easy however it would have be far easier of all the parts were numbered or identified in someway. I also think having to purchase their anchors to qualify for a full warranty is a bit of a sham
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, thank you for taking the time to write a review. We are pleased that you are happy with the product. Your further comments wille be forwarded internally, thank you. Your Wickey Team
 Verified review
5 months ago
Smooth and easy to deal with. Delivered when agreed. Good sturdy design.
Report review
 Verified review
6 months ago
Good phone response and advice given. Easy ordering process and good information about delivery. Order delivered complete and on time. Good quality product.
Report review
Answer by wickey.co.uk
6 months ago
Dear customer, thank you very much for your review. It is great to hear that you are so satisfied with our customer service. We will be happy to pass on your feedback to the staff. Have fun with our product. Your Wickey Team
 Verified review
6 months ago
The fact the outdoor climbing frames costs hundreds - it’s manual that comes with it is ridiculous with the pile of wood that was delivered! Literally just piles of wood in different sizes. By far not the best assembly and parts received for what we paid
Report review
Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your feedback. We are sorry that the goods you received did not meet your expectations. We are glad that we have been able to find a suitable solution together. Your Wickey-Team
 Verified review
7 months ago
Good overall product, wood could arrive in better condition (some small splits occurred after build). Also build could be easier...
Report review
Answer by wickey.co.uk
7 months ago
Dear customer. Thank you for taking the time to write a review. We take your criticism seriously and have forwarded it internally. We wish you and your family a lot of fun and playtime with the new product. Your Wickey Team
 Verified review
7 months ago
Very helpful
Report review
 Verified review
9 months ago
Outstanding product and amazing customer service. THANK YOU
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your positive words. We are very pleased that you are happy with your experience with us. We wish your family lots of fun with the product. Your Wickey Team
 Verified review
9 months ago 
Delighted once again with my purchase. My granddaughter loves the climbing frame.
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, we thank you for your positive feedback. We are pleased that you are so happy with your purchase. Your granddaughter is very lucky with a gift like this. We wish her lots of adventures and fun in, on and around her climbing frame. Your Wickey Team
 Verified review
9 months ago 
Not only is the climbing absolutely spot on and exactly what my children wanted the customer service department went above and beyond, instant response and often updates. From ordering the climbing frame it was delivered within 10 days not bad at all considering it was during the pandemic! The climbing frame is very secure solid wood, child friendly no splinter or sharp corner and lovely colours!
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, thank you for taking the time to write this positive review. We are pleased to read that you have exactly found what you and your kids were looking for. Our customer customer service was more than happy to help. We wish your kids lots of wonderful adventures with their climbing frame. Your Wickey Team
 Verified review
10 months ago
Unfortunately a lot of the wood was bowed or incredibly split, not just a little like they say may happen. A few weeks later of very little use and it looks awful. So disappointed as was really looking forward to the children having this.
Report review
Answer by wickey.co.uk
9 months ago
Dear customer, thank you for your feedback. We understand your disappointment and would like to apologize for this matter. We have forwarded the concrete points of criticism for quality optimisation. We gladly solve this problem together with you and have therefore contacted you by e-mail. Your Wickey team
 Verified review
10 months ago
Excellent climbing frame and great customer service.
Report review
 Verified review
10 months ago 
Delivered on time and in perfect condition. We ordered the Ghost Flyer and our daughter loves it. It took two people two days to assemble and it looks great and has weathered nicely with use. It has hands down been the most played with you we’ve ever bought.
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are very happy that you are satisfied about your purchase and even more so that your daugter loves the play set so much. We wish her lots of more fun with the Ghost Flyer. Your Wickey Team
 Verified review
10 months ago 
Lovely swing set but delivery a bit of a nightmare as the lorry was huge but the tail lift did not fit the package well. It’s also too heavy for most people to move without unpacking it.
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are very sorry for the difficulties during the delivery of your order. However we are pleased that you are satisfied about the swing set after all. We wish your family lots of fun with it. Your Wickey Team
 Verified review
10 months ago 
Goods delivered and packaged well. Strong and sturdy products very pleased with our purchase
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
10 months ago
Excellent service especially after a couple of missing items were delivery quickly .
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are very sorry that your order arrived incmplete. Luckily you were able to solve this quickly together with our customer service. We wish your family lots of fun with the product. Your Wickey Team
 Verified review
10 months ago
My daughter is very happy with her new pink slide and swing set. Took one person 5 hours to construct.
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are happy that your daughter enjoys her play set. We wish her many more hours full of fun. Your Wickey Team
 Verified review
11 months ago
We are very pleased with the product but thought it would arrive drilled and easier to assemble
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your feedback. We are sorry that the product did not entirely meet your expectations. The reason we do not pre drill our wood is because the wood works during transport and due to moisture absorbtion and drying the wood can change its volume. We hope for your understanding. Your Wickey Team
 Verified review
1 year ago
Good all round company to deal with and very good customer service
Report review
 Verified review
1 year ago
I had very long discussions on the live chat before I made my purchase and nothing ever seemed like too much trouble. They couldn’t have been more helpful. The order arrived much earlier than expected. Great quality and the kids love it. Definitely worth the money and much cheaper than local sellers.
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, thank you for your taking the time to rate us. We are very happy that we could be of assistance during your buying process. We wish your kids lots of fun with the product. Your Wickey Team