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certified since: May 25, 2023
updated on: May 29, 2023
wickey.co.uk is checked and certified according to the Trusted Shops quality criteria
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Reviews for wickey.co.uk
4.35
Good
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Aug 12, 2022
The selection and checkout process were simple straightforward and recommended the correct product for your installation of anchors which was very helpful as it meant I didn't have to research what I needed. An expected delivery date is displayed before you checkout so you know exactly what to expect. You can pay by card or PayPal which is great if your wanting a choice of payment method. I also particularly liked the compare feature of the website so I could see what climbing frames had what features and sizing etc without constantly flipping backwards and forward between climbing frames to obtain the information to make an informed choice. The discount code box is clearly presented incase you have a code not hidden in the details and I'm very impressed with the 10yr guarantee on the wood if you purchase the anchors at the same time. Buying our climbing frame on your website was a smooth pleasant experience, I hope the delivery and installation go just as well. Based on my current experience with wickey I would definitely recommend and I cannot wait to see my little boys face once it's finished thank you.
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the most relevant critical review
Jul 21, 2022
Excellent quality wood, but be mindful there is next to nothing pre measured and pre drilled. You have to measure and drill all yourself with limited instructions. I can do this without issue, but does make it more time consuming.
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Reviews for wickey.co.uk
Verified review
May 4, 2023
They have the ties discount, but I’d like to join discount if I can .
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Verified review
Dec 18, 2022
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Answer by wickey.co.uk
Jan 4, 2023
Dear customer, thank you for leaving feedback for us. Your 3-star rating shows us that you are not completely satisfied with your order. We would like to clarify your concern and find a satisfactory solution for you. For this reason, we have already contacted you by e-mail. If you have not received our e-mail, please inform us via the contact form under the subject "Rating". Your Wickey Team
Verified review
Nov 6, 2022
Still waiting for it to be delivered but website and Roding was really easy
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Answer by wickey.co.uk
Nov 9, 2022
Dear customer, thank you for your review and your purchase with us. I am happy to tell you that your order is on its way. Soon the fun can begin! In case of any comments or questions, our customer service remains at your disposal. Your Wickey Team
Verified review
Nov 5, 2022
Very easy to assemble only to 3-4 hours. Good quality kids love it
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Answer by wickey.co.uk
Nov 30, 2022
Dear customer, thank you very much for rating us. We are pleased that we were able to fulfil a dream for your children. We wish them exciting adventures and much fun. Your Wickey Team
Verified review
Aug 26, 2022
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Verified review
Aug 19, 2022
Excellent product but very tricky to assemble. Parts were not labelled and the instructions weren’t easy to follow.
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Verified review
Aug 12, 2022
The selection and checkout process were simple straightforward and recommended the correct product for your installation of anchors which was very helpful as it meant I didn't have to research what I needed. An expected delivery date is displayed before you checkout so you know exactly what to expect. You can pay by card or PayPal which is great if your wanting a choice of payment method. I also particularly liked the compare feature of the website so I could see what climbing frames had what features and sizing etc without constantly flipping backwards and forward between climbing frames to obtain the information to make an informed choice. The discount code box is clearly presented incase you have a code not hidden in the details and I'm very impressed with the 10yr guarantee on the wood if you purchase the anchors at the same time. Buying our climbing frame on your website was a smooth pleasant experience, I hope the delivery and installation go just as well. Based on my current experience with wickey I would definitely recommend and I cannot wait to see my little boys face once it's finished thank you.
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Answer by wickey.co.uk
Aug 25, 2022
Dear customer, thank you for taking the time to write down your experiences. We are pleased that you are completely satisfied and wish your sons lots of fun playing. Your Wickey Team
Verified review
Aug 2, 2022
Excellent service from the order to delivery and even aftercare. The play frame is solid and my children love it.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, we are pleased that you are satisfied from beginning to end with your purchase experience with us and that you have left us a positive review. We wish your children lots of fun playing on and around their play frame. Your Wickey-Team
Verified review
Aug 2, 2022
Check that all items are parcelled
Didn’t receive some parts. Next parcel didn’t come complete
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Answer by wickey.co.uk
Aug 19, 2022
Dear customer, thank you for your feedback. We are very sorry that your order did not arrive in full. We are all the more pleased that we were able to resolve your concern satisfactorily. We wish you and your family a wonderful summer. Your Wickey team
Verified review
Aug 2, 2022
Great addition to the garden, can get the kids inside now!! Clear and easy to follow instructions.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your review. We are pleased that your children are making full use of their new climbing frame. We wish them many wonderful summers with many hours of outdoor play in the garden. Your Wickey Team
Verified review
Aug 2, 2022
Quality of the product was excellent. Instructions easy to follow.
Arrived when expected.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for taking the time to rate us. We are pleased that you are satisfied with the quality of the product delivered. We wish your family a great summer full of fun and laughter. Your Wickey Team
Verified review
Aug 2, 2022
Amazing equipment and easy to put together! Would definitely recommend
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your positive feedback. We are pleased that you are happy with your purchase and we wish your family lots of fun with it. Your Wickey Team
Verified review
Aug 2, 2022
Great, on time delivery. All parts finished to a high standard and easy to out together ☺️
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your feedback and for shopping with us. We wish your family lots of fun with this purchase. Your Wickey Team
Verified review
Aug 2, 2022
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Answer by wickey.co.uk
Aug 16, 2022
Dear customer, thank you for your feedback. From your 3-star rating, we understand that you are not entirely satisfied with your order. We would like to find out the reason for this, so that we can improve our service for you and future customers. We have therefore reached out to you by e-mail. If you have not received the e-mail, please let us know by using the contact form on our website with the subject "Rating". Thank you for your efforts. Your Wickey Team
Verified review
Jul 31, 2022
So pleased I spoke with a very knowledgeable person who gave brilliant recommendations and customer service … can’t recommend Wickey products enough
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Answer by wickey.co.uk
Aug 23, 2022
Dear customer, thank you very much for your kind words on our customer service. We at Wickey strive to provide the best service for our customers and we are glad you have experienced it as such. We wish your family a lot of fun with this purchase. Your Wickey Team
Verified review
Jul 31, 2022
Excellent communication about delivery and product care. Delivered on time. Quality is fantastic. Easy to read instructions. Assembled in 5hrs by my husband and only needed a little help from me to hold the larger pieces. My daughter absolutely loves it!
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Answer by wickey.co.uk
Aug 23, 2022
Dear customer, thank you for your feedback. We are pleased that you are fully satisfied with your buying experience with us from start to finish. We wish your daughter lots of fun and imaginative adventures with her new climbing frame. Your Wickey-Team
Verified review
Jul 21, 2022
Excellent quality wood, but be mindful there is next to nothing pre measured and pre drilled. You have to measure and drill all yourself with limited instructions. I can do this without issue, but does make it more time consuming.
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Answer by wickey.co.uk
Sep 1, 2022
Dear customer, thank you for sharing your feedback with us. We are very sorry that you found the build of the product to be more time consuming than expected. We have gladly contacted you to clarify the mentioned comments. We wish your family lots of fun with the product now that it is up and running. Your Wickey Team