Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 1, 2023
Verified review
Looks fantastic and essentially turns a bedroom into a playground. It is a challenging build as holes need to be drilled, so set aside a full day and two people. I got this for my 8 year old son, who is disabled. It was the only bed I could find with such a tall slide that he wouldn't outgrow too quickly. The ladder is great to develop his climbing skills as the handles are well placed and make him feel confident. The sides of the bed are also a good height to prevent the risk of a fall. Really happy with the purchase.
Took a week off work to get it built for grandson's birthday. I have emailed them about delivery date and told it will be at least a week late. Still waiting to be told its been manufactured. Not a happy papa
Said it will be delivered by the 10th now told me won’t be dispatched until the 12 the 4-8 days after will be delivered was a birthday present now very disappointed
Report review
Answer by wickey.co.uk
7 days ago
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
Jun 11, 2023
Verified review
I only wanted to change colour of the slide and it meant cancelling the order and reordering, the latter now I am not inclined to do as they still havnt cancelled the order a week later
Report review
Answer by wickey.co.uk
Jun 13, 2023
Dear customer,
Thank you for your feedback. We are sorry that for logistical reasons it is no longer possible to subsequently change the order. Please contact customer service regarding your order. We will certainly find a satisfactory solution for you.
Your Wickey Team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.