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wickey.co.ukReviews

: 923Excellent

4.67

Reviews for wickey.co.uk

112 verified reviews in the last 12 months

923 total reviews
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the most relevant positive review


4 months ago
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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4 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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 Verified review
16 days ago
Check that all items are parcelled Didn’t receive some parts. Next parcel didn’t come complete
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 Verified review
16 days ago
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Answer by wickey.co.uk
3 days ago
Dear customer, thank you for your feedback. From your 3-star rating, we understand that you are not entirely satisfied with your order. We would like to find out the reason for this, so that we can improve our service for you and future customers. We have therefore reached out to you by e-mail. If you have not received the e-mail, please let us know by using the contact form on our website with the subject "Rating". Thank you for your efforts. Your Wickey Team
 Verified review
1 month ago
Excellent quality wood, but be mindful there is next to nothing pre measured and pre drilled. You have to measure and drill all yourself with limited instructions. I can do this without issue, but does make it more time consuming.
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 Verified review
4 months ago
I’ve only given 3 stars as I’ve not been able to build it due to no build instructions in the pack. The online videos don’t provide enough detail and are too generic … still waiting for customer service to reply to my request. On a more positive note the wood looks good quality … just need the instructions to go with it
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Answer by wickey.co.uk
3 months ago
Dear customer, we sincerely apologize that the build instructions were not included in your delivery. We hope that the built went well now that we have provided you the instructions digitally. Wishing your family lots of play fun. Your Wickey team
 Verified review
4 months ago
The climbing frame is well designed and the children will love playing on it. The big surprise and disappointment was that none of the components were pre-drilled with screw holes, now were the edges smoothed, which added considerably to the assembly time and related cost. Our fitters are experienced and it took them 6 man days to assemble the frame, they have never experienced this with other suppliers of climbing frames. When buying a German product one expects to pay a premium for a product that is beautifully constructed and perfectly finished, the discounted prices shown on the web are a false economy from the client's perspective.
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Answer by wickey.co.uk
3 months ago
Dear customer, thank you for your kind feedback about the design of the product. We are glad that we got the chance to clarify some of the points mentioned in your review. We wish your children lots of fun playing on and around their new climbing frame now that it is up and running. Your Wickey team
 Verified review
6 months ago
The value for money is very good for what you get and the quality of the wood and plastic is also of a good standard. However, the instructions are very hard to follow and are somewhat generic so they are not specific to the model purchased climbing frame purchased. We also had to buy additional timber to 'finish' off the structure. But overall, we're happy with it and the children love it.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are very pleased that in general you are happy with the received product. However we would gladly get some clarification about your comments about the instructions and the extra purchased timber. Therefor we have contacted you by email. We are looking forward to hear from you. Your Wickey team
 Verified review
8 months ago
The fact the outdoor climbing frames costs hundreds - it’s manual that comes with it is ridiculous with the pile of wood that was delivered! Literally just piles of wood in different sizes. By far not the best assembly and parts received for what we paid
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Answer by wickey.co.uk
7 months ago
Dear customer, thank you for your feedback. We are sorry that the goods you received did not meet your expectations. We are glad that we have been able to find a suitable solution together. Your Wickey-Team
 Verified review
1 year ago
Unfortunately a lot of the wood was bowed or incredibly split, not just a little like they say may happen. A few weeks later of very little use and it looks awful. So disappointed as was really looking forward to the children having this.
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Answer by wickey.co.uk
11 months ago
Dear customer, thank you for your feedback. We understand your disappointment and would like to apologize for this matter. We have forwarded the concrete points of criticism for quality optimisation. We gladly solve this problem together with you and have therefore contacted you by e-mail. Your Wickey team