Reviews for wickey.co.uk
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the most relevant positive review
May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable.
We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon.
Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms.
Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first.
Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review
May 12, 2022
Lots of missing pieces
Many you have to cut and improvise
Had to pay someone to assemble it and it took almost 2 days
They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like.
They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong.
Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive.
Generally it’s okay, however for the money we paid I expected more.
You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk
Verified review
Dec 18, 2022
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Answer by wickey.co.uk
Jan 4, 2023
Dear customer, thank you for leaving feedback for us. Your 3-star rating shows us that you are not completely satisfied with your order. We would like to clarify your concern and find a satisfactory solution for you. For this reason, we have already contacted you by e-mail. If you have not received our e-mail, please inform us via the contact form under the subject "Rating". Your Wickey Team
Verified review
May 12, 2022
Lots of missing pieces
Many you have to cut and improvise
Had to pay someone to assemble it and it took almost 2 days
They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like.
They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong.
Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive.
Generally it’s okay, however for the money we paid I expected more.
You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Answer by wickey.co.uk
Jun 21, 2022
Dear customer, thank you for sharing your feedback with us. We are pleased that we were able to explain the comment mentioned about the tarpaulin and stickers. As far as we could see the design on your climbing frame looks great and we are happy that we were able to bring your case to a satisfactorily conclusion together. Your Wickey Team
Verified review
May 10, 2022
The climbing frame is well designed and the children will love playing on it. The big surprise and disappointment was that none of the components were pre-drilled with screw holes, now were the edges smoothed, which added considerably to the assembly time and related cost. Our fitters are experienced and it took them 6 man days to assemble the frame, they have never experienced this with other suppliers of climbing frames.
When buying a German product one expects to pay a premium for a product that is beautifully constructed and perfectly finished, the discounted prices shown on the web are a false economy from the client's perspective.
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Answer by wickey.co.uk
Jun 15, 2022
Dear customer, thank you for your kind feedback about the design of the product. We are glad that we got the chance to clarify some of the points mentioned in your review. We wish your children lots of fun playing on and around their new climbing frame now that it is up and running. Your Wickey team
Verified review
May 13, 2022
I’ve only given 3 stars as I’ve not been able to build it due to no build instructions in the pack.
The online videos don’t provide enough detail and are too generic … still waiting for customer service to reply to my request.
On a more positive note the wood looks good quality … just need the instructions to go with it
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Answer by wickey.co.uk
Jun 15, 2022
Dear customer, we sincerely apologize that the build instructions were not included in your delivery. We hope that the built went well now that we have provided you the instructions digitally. Wishing your family lots of play fun. Your Wickey team
Verified review
Jul 21, 2022
Excellent quality wood, but be mindful there is next to nothing pre measured and pre drilled. You have to measure and drill all yourself with limited instructions. I can do this without issue, but does make it more time consuming.
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Answer by wickey.co.uk
Sep 1, 2022
Dear customer, thank you for sharing your feedback with us. We are very sorry that you found the build of the product to be more time consuming than expected. We have gladly contacted you to clarify the mentioned comments. We wish your family lots of fun with the product now that it is up and running. Your Wickey Team
Verified review
Aug 19, 2022
Excellent product but very tricky to assemble. Parts were not labelled and the instructions weren’t easy to follow.
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Verified review
Aug 2, 2022
Check that all items are parcelled
Didn’t receive some parts. Next parcel didn’t come complete
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Answer by wickey.co.uk
Aug 19, 2022
Dear customer, thank you for your feedback. We are very sorry that your order did not arrive in full. We are all the more pleased that we were able to resolve your concern satisfactorily. We wish you and your family a wonderful summer. Your Wickey team
Verified review
Aug 2, 2022
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Answer by wickey.co.uk
Aug 16, 2022
Dear customer, thank you for your feedback. From your 3-star rating, we understand that you are not entirely satisfied with your order. We would like to find out the reason for this, so that we can improve our service for you and future customers. We have therefore reached out to you by e-mail. If you have not received the e-mail, please let us know by using the contact form on our website with the subject "Rating". Thank you for your efforts. Your Wickey Team