Reviews for wickey.co.uk
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the most relevant positive review
May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable.
We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon.
Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms.
Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first.
Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review
May 12, 2022
Lots of missing pieces
Many you have to cut and improvise
Had to pay someone to assemble it and it took almost 2 days
They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like.
They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong.
Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive.
Generally it’s okay, however for the money we paid I expected more.
You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk
Verified review
May 12, 2022
The climbing frame looks great and will keep my daughter entertained for many hours over the years to come. Overall the quality is really high and it’s very sturdy. It does take some time to build and some of the wood has already got some heavy cracks in (definitely not from use as only a two year old has been on it). I did also find having to hand cut the material from a rectangular sheet to create the curtains/flag/etc. was poor given the cost, this is the same for the vinyl to add a second colour and don’t understand the reason for this. Although advertised as a slide with connection for a water hose, this wasn’t the case when supplied either.
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Verified review
Jul 21, 2022
Kept up to date with order process and excellent quality but assembly could have been made much easier with either pre drilled holes or printed marks on the wood as an indicator of where to drill/screw
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Answer by wickey.co.uk
Jul 22, 2022
Dear customer, thank you for your feedback. Wood is a natural product that changes its volume through drying or moisture absorption. We would like to make the assembly as easy as possible for you. Therefore, it is advantageous to drill the wooden elements right before assembly to ensure accuracy of fit and stability. We hope for your understanding. Your Wickey Team
Verified review
Oct 26, 2022
For the price we paid all holes should have been drilled and the plastic sheets cut out.
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Answer by wickey.co.uk
Oct 28, 2022
Dear customer, thank you for your rating us. We truly value your feedback. Your feedback will help us serve you and our other customers in the future. That is why we have passed on your comments on the drill holes and the plastic sheets to the relevant department. Nonetheless, we wish your family lots of fun with the product. Your Wickey Team
Verified review
Oct 14, 2022
quicker than expected
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Verified review
May 12, 2022
Lots of missing pieces
Many you have to cut and improvise
Had to pay someone to assemble it and it took almost 2 days
They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like.
They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong.
Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive.
Generally it’s okay, however for the money we paid I expected more.
You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Answer by wickey.co.uk
Jun 21, 2022
Dear customer, thank you for sharing your feedback with us. We are pleased that we were able to explain the comment mentioned about the tarpaulin and stickers. As far as we could see the design on your climbing frame looks great and we are happy that we were able to bring your case to a satisfactorily conclusion together. Your Wickey Team