wickey.co.uk- Logo - reviews

wickey.co.ukReviews

: 925Excellent

4.66

Reviews for wickey.co.uk

106 verified reviews in the last 12 months

925 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
Report review

Show all positive reviews

the most relevant critical review


May 12, 2022
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
Report review

Show all critical reviews

Reviews for wickey.co.uk

Filter 
 Sort by Relevance 
(14)
(8)
 Verified review
Aug 19, 2022
Excellent product but very tricky to assemble. Parts were not labelled and the instructions weren’t easy to follow.
Report review
 Verified review
Aug 2, 2022
Check that all items are parcelled Didn’t receive some parts. Next parcel didn’t come complete
Report review
Answer by wickey.co.uk
Aug 19, 2022
Dear customer, thank you for your feedback. We are very sorry that your order did not arrive in full. We are all the more pleased that we were able to resolve your concern satisfactorily. We wish you and your family a wonderful summer. Your Wickey team
 Verified review
Aug 2, 2022
Report review
Answer by wickey.co.uk
Aug 16, 2022
Dear customer, thank you for your feedback. From your 3-star rating, we understand that you are not entirely satisfied with your order. We would like to find out the reason for this, so that we can improve our service for you and future customers. We have therefore reached out to you by e-mail. If you have not received the e-mail, please let us know by using the contact form on our website with the subject "Rating". Thank you for your efforts. Your Wickey Team
 Verified review
Jul 21, 2022
Kept up to date with order process and excellent quality but assembly could have been made much easier with either pre drilled holes or printed marks on the wood as an indicator of where to drill/screw
Report review
Answer by wickey.co.uk
Jul 22, 2022
Dear customer, thank you for your feedback. Wood is a natural product that changes its volume through drying or moisture absorption. We would like to make the assembly as easy as possible for you. Therefore, it is advantageous to drill the wooden elements right before assembly to ensure accuracy of fit and stability. We hope for your understanding. Your Wickey Team
 Verified review
Jul 21, 2022
Excellent quality wood, but be mindful there is next to nothing pre measured and pre drilled. You have to measure and drill all yourself with limited instructions. I can do this without issue, but does make it more time consuming.
Report review
Answer by wickey.co.uk
Sep 1, 2022
Dear customer, thank you for sharing your feedback with us. We are very sorry that you found the build of the product to be more time consuming than expected. We have gladly contacted you to clarify the mentioned comments. We wish your family lots of fun with the product now that it is up and running. Your Wickey Team
 Verified review
May 12, 2022
The climbing frame looks great and will keep my daughter entertained for many hours over the years to come. Overall the quality is really high and it’s very sturdy. It does take some time to build and some of the wood has already got some heavy cracks in (definitely not from use as only a two year old has been on it). I did also find having to hand cut the material from a rectangular sheet to create the curtains/flag/etc. was poor given the cost, this is the same for the vinyl to add a second colour and don’t understand the reason for this. Although advertised as a slide with connection for a water hose, this wasn’t the case when supplied either.
Report review
 Verified review
Feb 22, 2022
We really love that you could choose various ways to put the frame together based on the space you had. Our son loves playing on it and has enjoyed the swings, rings and slide the most. The fact that it looks like a pirate ship definitely won him over.
Report review
Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. It is great that your son is making the most of his new playground equipment. We wish your little pirate many more adventures, big and small, in the wild sea of his backyard. Ahoy! Your Wickey Team
 Verified review
Feb 22, 2022
Very happy with the finished product. Assembly was pretty easy however it would have be far easier of all the parts were numbered or identified in someway. I also think having to purchase their anchors to qualify for a full warranty is a bit of a sham
Report review
Answer by wickey.co.uk
Feb 23, 2022
Dear customer, thank you for taking the time to write a review. We are pleased that you are happy with the product. Your further comments wille be forwarded internally, thank you. Your Wickey Team
 Verified review
Mar 5, 2022
The finished product is great my son loves it! The only minor thing I would say is I wasn’t expecting to have to sand and shape each individual piece of wood - they are supplied completely unfinished. Other than that loved building it.
Report review
Answer by wickey.co.uk
Mar 7, 2022
Dear customer, thank you for your feedback. It is indeed stated in our building instructions that the sides of the wood have to be sanded by the customer. We are sorry if this has disappointed you. Nevertheless, we wish your son lots of fun and adventures with his new play set. Your Wickey Team
 Verified review
Feb 23, 2022
Ice cream flyer review Our little girl loves her climbing frame. It took a bit of time to work out the written assembly instructions. Perhaps you could provide a link to a video of each model being assembled?
Report review
Answer by wickey.co.uk
Feb 25, 2022
Dear customer, thank you for your feedback. We are pleased that you and your daughter are happy with the new playset. We have placed an instruction video on our website. It explains how to assemble a specific model of play tower, but it can be applied to almost all our models. Your Wickey Team
 Verified review
Feb 22, 2022
Apart from the van being too big to fit down the drive and us having to unload onto the pavement before filling the car and then having to carry to the garden, we have three very happy kids 😀.
Report review
Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for sharing your experience with us. We are very sorry that the delivery was a bit troublesome. Fortunately, this was soon forgotten by the sight of your 3 happy children as the end result. We wish your family lots of fun together. Your Wickey Team
 Verified review
Feb 24, 2022
Great product quality and easy to assemble if you are a practical person. The parts are well labelled and there is a very detailed and simple to read instruction book.
Report review
 Verified review
Dec 27, 2021
Good overall product, wood could arrive in better condition (some small splits occurred after build). Also build could be easier...
Report review
Answer by wickey.co.uk
Dec 29, 2021
Dear customer. Thank you for taking the time to write a review. We take your criticism seriously and have forwarded it internally. We wish you and your family a lot of fun and playtime with the new product. Your Wickey Team
 Verified review
Feb 22, 2022
Service was great, communications good too. A package was missing after delivery but having chased Wicky the sorted straight away.
Report review
Answer by wickey.co.uk
Feb 23, 2022
Dear customer, thank you for your feedback. How unpleasant that your order was not delivered in full. Fortunately you were able to solve this quickly with our customer service. Have fun with the product now that it is complete. Your Wickey Team
 Verified review
Feb 22, 2022
Easy to use website and good value. The only thing I'd have preferred was pre-drilled holes in the wood!!
Report review
Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. Wood is a natural product that changes its volume through drying or moisture absorption. We would like to make the assembly as easy as possible for you. Therefore, it is advantageous to drill the wooden elements independently to ensure accuracy of fit and stability. We hope for your understanding. Your Wickey Team
 Verified review
Feb 22, 2022
Great product, nice and sturdy The instructions aren’t the easiest to follow for a non carpenter!!
Report review
Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. We are sorry you had trouble with the instructions. Hopefully everything turned out all right? If not, please do not hesitate to contact our customer service directly via the contact form on our website. Your Wickey Team
 Verified review
Feb 22, 2022
Easy to purchase, items came within a reasonable time frame, good sturdy equipment!
Report review
 Verified review
Oct 13, 2021 
Delighted once again with my purchase. My granddaughter loves the climbing frame.
Report review
Answer by wickey.co.uk
Nov 12, 2021
Dear customer, we thank you for your positive feedback. We are pleased that you are so happy with your purchase. Your granddaughter is very lucky with a gift like this. We wish her lots of adventures and fun in, on and around her climbing frame. Your Wickey Team
 Verified review
May 10, 2022
The climbing frame is well designed and the children will love playing on it. The big surprise and disappointment was that none of the components were pre-drilled with screw holes, now were the edges smoothed, which added considerably to the assembly time and related cost. Our fitters are experienced and it took them 6 man days to assemble the frame, they have never experienced this with other suppliers of climbing frames. When buying a German product one expects to pay a premium for a product that is beautifully constructed and perfectly finished, the discounted prices shown on the web are a false economy from the client's perspective.
Report review
Answer by wickey.co.uk
Jun 15, 2022
Dear customer, thank you for your kind feedback about the design of the product. We are glad that we got the chance to clarify some of the points mentioned in your review. We wish your children lots of fun playing on and around their new climbing frame now that it is up and running. Your Wickey team
 Verified review
Feb 25, 2022
The value for money is very good for what you get and the quality of the wood and plastic is also of a good standard. However, the instructions are very hard to follow and are somewhat generic so they are not specific to the model purchased climbing frame purchased. We also had to buy additional timber to 'finish' off the structure. But overall, we're happy with it and the children love it.
Report review
Answer by wickey.co.uk
Mar 15, 2022
Dear customer, thank you for your feedback. We are very pleased that in general you are happy with the received product. However we would gladly get some clarification about your comments about the instructions and the extra purchased timber. Therefor we have contacted you by email. We are looking forward to hear from you. Your Wickey team