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wickey.co.ukReviews

: 923Excellent

4.67

Reviews for wickey.co.uk

112 verified reviews in the last 12 months

923 total reviews
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the most relevant positive review


4 months ago
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


4 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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 Verified review
6 months ago
Great sturdy product that the kids love. Not as complex to put together as other reviews state, I managed to do it on my own and am far from a DIY expert! Would recommend.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are pleased that the assembly went so smoothly for you so that your children were able to enjoy the play set in no time. We wish your family lots of fun. Your Wickey-Team
 Verified review
6 months ago
Great product quality and easy to assemble if you are a practical person. The parts are well labelled and there is a very detailed and simple to read instruction book.
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 Verified review
6 months ago
Great product, arrive well packaged and clear instructions to build. My daughter loves it and appreciate the flexibility of added the accessory's where we wanted them.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We want our customers to be able to customise their play tower, which is why the accessories can be placed anywhere you want. We wish your daughter many imaginative adventures in her new domain. Your Wickey Team
 Verified review
6 months ago
Excellent service. Initially received wrong instructions, but Wickey were right on the case and sent the correct instructions. Very sturdy and the kids love it.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your review. Our apologies for the error with the wrong instructions. Luckily we were able to solve this quickly to your satisfaction. We wish your kids lots of fun and laughter. Your Wickey Team
 Verified review
6 months ago
From placing the order to delivery the process was well communicated . The product was of high standard and the children love it . Would definitely recommend .
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We want to make the ordering process as transparent as possible through good communication and we are pleased that you have found this to be pleasant. We wish your children lots of fun playing. Your Wickey Team
 Verified review
8 months ago
Good phone response and advice given. Easy ordering process and good information about delivery. Order delivered complete and on time. Good quality product.
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Answer by wickey.co.uk
8 months ago
Dear customer, thank you very much for your review. It is great to hear that you are so satisfied with our customer service. We will be happy to pass on your feedback to the staff. Have fun with our product. Your Wickey Team
 Verified review
6 months ago
This was an amazing purchase for our 2 Little girls, they have had endless fun on it playing, come rain or shine. Was easily built and very sturdy.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are very pleased that our product contribute so much to your daughters' enjoyment of play. It's great that no rain stops them from playing outside. Keep it up! Your Wickey-Team
 Verified review
6 months ago
It was really easy to put together and found the instructions easy to follow. My grandson absolutely loves it. Would recommend it to anyone 👍😄
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback and for purchasing from us. We are happy to read that your grandson loves his play set so much. We wish him many wonderful adventures while playing! Your Wickey Team
 Verified review
6 months ago
Great quality product and really easy to put up with a few basic diy tools and skills, my little on love it and it looks great in our garden
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are pleased that you are satisfied with the product and that it is a nice addition to your garden. We wish your child a lot of fun playing on and around the play frame. Your Wickey Team
 Verified review
6 months ago
The Tree house with slide and swings is a great job!! My 4 year old and 2 year old love it! They will get lots of use out of it! :)
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback and for your purchase from us. We wish your kids lots of fun and laughter with their new play set. Your Wickey Team
 Verified review
8 months ago
Good overall product, wood could arrive in better condition (some small splits occurred after build). Also build could be easier...
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Answer by wickey.co.uk
8 months ago
Dear customer. Thank you for taking the time to write a review. We take your criticism seriously and have forwarded it internally. We wish you and your family a lot of fun and playtime with the new product. Your Wickey Team
 Verified review
6 months ago
Service was great, communications good too. A package was missing after delivery but having chased Wicky the sorted straight away.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. How unpleasant that your order was not delivered in full. Fortunately you were able to solve this quickly with our customer service. Have fun with the product now that it is complete. Your Wickey Team
 Verified review
6 months ago
End product is really good. It did take some time to put together however and needed two people most of the time.
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 Verified review
6 months ago
The kids love it. Definitely a 3 person job to put together but that should be expected. Bring on the sunshine
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your review. We are glad that the kids love their new play set. Luckily, spring is just around the corner so the kids will soon be able to romp around outside for hours of fun. Your Wickey Team
 Verified review
6 months ago
Great! Just what we were after! Slide is strong enough even for me to use....Don't tell the wife I use it.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your positive feedback. We are pleased that you found exactly what you were looking for in our webshop. We don't blame you for being tempted to play on the slide. Our lips are sealed, Promised! Your Wickey Team
 Verified review
6 months ago
Easy to use website and good value. The only thing I'd have preferred was pre-drilled holes in the wood!!
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. Wood is a natural product that changes its volume through drying or moisture absorption. We would like to make the assembly as easy as possible for you. Therefore, it is advantageous to drill the wooden elements independently to ensure accuracy of fit and stability. We hope for your understanding. Your Wickey Team
 Verified review
6 months ago
Great engineering and the instructions are fool proof my grandson loves it. Would highly recommend thanks
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are glad that you and your grandson are happy with the product. We wish your grandson many adventures with his new play set. Your Wickey Team
 Verified review
6 months ago
Excellent service. Fast delivery, quality product, brilliant interactive instructions. Do not hesitate!
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are glad that you are completely satisfied with your buying experience with us. We wish your family lots of fun with the product. Your Wickey Team.
 Verified review
1 year ago
My daughter is very happy with her new pink slide and swing set. Took one person 5 hours to construct.
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Answer by wickey.co.uk
9 months ago
Dear customer, thank you for your feedback. We are happy that your daughter enjoys her play set. We wish her many more hours full of fun. Your Wickey Team
 Verified review
6 months ago
Great product, nice and sturdy The instructions aren’t the easiest to follow for a non carpenter!!
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are sorry you had trouble with the instructions. Hopefully everything turned out all right? If not, please do not hesitate to contact our customer service directly via the contact form on our website. Your Wickey Team