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wickey.co.ukReviews

: 922Excellent

4.67

Reviews for wickey.co.uk

112 verified reviews in the last 12 months

922 total reviews
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the most relevant positive review


3 months ago
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


3 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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 Verified review
1 year ago
We are very pleased with the product but thought it would arrive drilled and easier to assemble
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Answer by wickey.co.uk
9 months ago
Dear customer, thank you for your feedback. We are sorry that the product did not entirely meet your expectations. The reason we do not pre drill our wood is because the wood works during transport and due to moisture absorbtion and drying the wood can change its volume. We hope for your understanding. Your Wickey Team
 Verified review
6 months ago
It's great for a lot of age groups. The only thing could improve are some of the instructors.
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 Verified review
6 months ago
Easy ordering and quick delivery only downside the instructions could do with being thorough
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are sorry that the instructions were not entirely to your satisfaction. Please do not hesitate to pass on specific points of improvement to our customer service directly. Your Wickey Team
 Verified review
6 months ago
It’s was easy to put together and my kids love it. The roof would be better is it was wooden
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. As for your info; in our webshop we have the possibility to expand your play tower with a wooden roof instead of a canvas roof when ordered at the same time. We do wish your family a lot of fun with the play tower. Your Wickey Team
 Verified review
6 months ago
Simple instructions, quality product, great price, fast delivery....could not recommend more
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are pleased that you are entirely satisfied with your order. We wish your family lots of playing fun. Your Wickey Team.
 Verified review
1 year ago 
Goods delivered and packaged well. Strong and sturdy products very pleased with our purchase
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Answer by wickey.co.uk
9 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
6 months ago
Quick and easy delivery, easy to follow instructions, great but of kit. Very happy.
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Answer by wickey.co.uk
5 months ago
Dear customer, thank you for your positive feedback. It is good to read that you are happy with this purchase. We wish your family lots of fun with it. Your Wickey Team
 Verified review
1 year ago
Excellent service especially after a couple of missing items were delivery quickly .
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Answer by wickey.co.uk
9 months ago
Dear customer, thank you for your feedback. We are very sorry that your order arrived incmplete. Luckily you were able to solve this quickly together with our customer service. We wish your family lots of fun with the product. Your Wickey Team
 Verified review
6 months ago
Easy to purchase, items came within a reasonable time frame, good sturdy equipment!
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 Verified review
10 months ago 
Delighted once again with my purchase. My granddaughter loves the climbing frame.
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Answer by wickey.co.uk
9 months ago
Dear customer, we thank you for your positive feedback. We are pleased that you are so happy with your purchase. Your granddaughter is very lucky with a gift like this. We wish her lots of adventures and fun in, on and around her climbing frame. Your Wickey Team
 Verified review
6 months ago
Smooth and easy to deal with. Delivered when agreed. Good sturdy design.
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 Verified review
1 year ago
Good all round company to deal with and very good customer service
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 Verified review
6 months ago
Very good quality and easy instructions. Built it alone in a day!
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 Verified review
6 months ago
Great sturdy frame, and actually not to challenging to build!
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 Verified review
10 months ago
Outstanding product and amazing customer service. THANK YOU
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Answer by wickey.co.uk
9 months ago
Dear customer, thank you for your positive words. We are very pleased that you are happy with your experience with us. We wish your family lots of fun with the product. Your Wickey Team
 Verified review
6 months ago 
Always great products and no issues communication is good
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 Verified review
6 months ago
Absolutely brilliant, my daughters love their play frame.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are thrilled to read that your daughters are so happy with their new play tower. That's what we do it all for! We wish them many more adventures and fun. Your Wickey Team
 Verified review
6 months ago
Excellent quality. And easy to assemble. My kids love it.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are pleased that you have noticed the quality of our products. We wish your children lots of fun with the chosen product. Your Wickey Team
 Verified review
6 months ago
Easy to build, robust and loads of fun for our daughter.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback and for choosing Wickey to shop with. We wish your daughter a great time with the product. Your Wickey Team
 Verified review
1 year ago
Excellent climbing frame and great customer service.
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