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wickey.co.ukReviews

: 925Excellent

4.66

Reviews for wickey.co.uk

106 verified reviews in the last 12 months

925 total reviews
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the most relevant positive review


May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


May 12, 2022
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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(8)
 Verified review
Aug 12, 2022
The selection and checkout process were simple straightforward and recommended the correct product for your installation of anchors which was very helpful as it meant I didn't have to research what I needed. An expected delivery date is displayed before you checkout so you know exactly what to expect. You can pay by card or PayPal which is great if your wanting a choice of payment method. I also particularly liked the compare feature of the website so I could see what climbing frames had what features and sizing etc without constantly flipping backwards and forward between climbing frames to obtain the information to make an informed choice. The discount code box is clearly presented incase you have a code not hidden in the details and I'm very impressed with the 10yr guarantee on the wood if you purchase the anchors at the same time. Buying our climbing frame on your website was a smooth pleasant experience, I hope the delivery and installation go just as well. Based on my current experience with wickey I would definitely recommend and I cannot wait to see my little boys face once it's finished thank you.
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Answer by wickey.co.uk
Aug 25, 2022
Dear customer, thank you for taking the time to write down your experiences. We are pleased that you are completely satisfied and wish your sons lots of fun playing. Your Wickey Team
 Verified review
Jul 31, 2022
So pleased I spoke with a very knowledgeable person who gave brilliant recommendations and customer service … can’t recommend Wickey products enough
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Answer by wickey.co.uk
Aug 23, 2022
Dear customer, thank you very much for your kind words on our customer service. We at Wickey strive to provide the best service for our customers and we are glad you have experienced it as such. We wish your family a lot of fun with this purchase. Your Wickey Team
 Verified review
Aug 2, 2022
Excellent service from the order to delivery and even aftercare. The play frame is solid and my children love it.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, we are pleased that you are satisfied from beginning to end with your purchase experience with us and that you have left us a positive review. We wish your children lots of fun playing on and around their play frame. Your Wickey-Team
 Verified review
Aug 2, 2022
Great addition to the garden, can get the kids inside now!! Clear and easy to follow instructions.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your review. We are pleased that your children are making full use of their new climbing frame. We wish them many wonderful summers with many hours of outdoor play in the garden. Your Wickey Team
 Verified review
Aug 2, 2022
Quality of the product was excellent. Instructions easy to follow. Arrived when expected.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for taking the time to rate us. We are pleased that you are satisfied with the quality of the product delivered. We wish your family a great summer full of fun and laughter. Your Wickey Team
 Verified review
Aug 2, 2022
Great, on time delivery. All parts finished to a high standard and easy to out together ☺️
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your feedback and for shopping with us. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
Aug 2, 2022
Amazing equipment and easy to put together! Would definitely recommend
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your positive feedback. We are pleased that you are happy with your purchase and we wish your family lots of fun with it. Your Wickey Team
 Verified review
Aug 26, 2022
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 Verified review
Aug 19, 2022
Excellent product but very tricky to assemble. Parts were not labelled and the instructions weren’t easy to follow.
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 Verified review
Aug 2, 2022
Check that all items are parcelled Didn’t receive some parts. Next parcel didn’t come complete
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Answer by wickey.co.uk
Aug 19, 2022
Dear customer, thank you for your feedback. We are very sorry that your order did not arrive in full. We are all the more pleased that we were able to resolve your concern satisfactorily. We wish you and your family a wonderful summer. Your Wickey team
 Verified review
Aug 2, 2022
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Answer by wickey.co.uk
Aug 16, 2022
Dear customer, thank you for your feedback. From your 3-star rating, we understand that you are not entirely satisfied with your order. We would like to find out the reason for this, so that we can improve our service for you and future customers. We have therefore reached out to you by e-mail. If you have not received the e-mail, please let us know by using the contact form on our website with the subject "Rating". Thank you for your efforts. Your Wickey Team
 Verified review
Jul 31, 2022
Excellent communication about delivery and product care. Delivered on time. Quality is fantastic. Easy to read instructions. Assembled in 5hrs by my husband and only needed a little help from me to hold the larger pieces. My daughter absolutely loves it!
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Answer by wickey.co.uk
Aug 23, 2022
Dear customer, thank you for your feedback. We are pleased that you are fully satisfied with your buying experience with us from start to finish. We wish your daughter lots of fun and imaginative adventures with her new climbing frame. Your Wickey-Team
 Verified review
Jul 21, 2022
Excellent quality wood, but be mindful there is next to nothing pre measured and pre drilled. You have to measure and drill all yourself with limited instructions. I can do this without issue, but does make it more time consuming.
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Answer by wickey.co.uk
Sep 1, 2022
Dear customer, thank you for sharing your feedback with us. We are very sorry that you found the build of the product to be more time consuming than expected. We have gladly contacted you to clarify the mentioned comments. We wish your family lots of fun with the product now that it is up and running. Your Wickey Team
 Verified review
May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for taking the time to share this comprehensive feedback with us. We are happy that with the help of our customer service and our wide selection, you have found the perfect play frame for your garden. It makes us smile that your daughter and her friends have already had so much fun with the new play paradise. This will make for many fun-filled summers! Your Wickey Team
 Verified review
Feb 24, 2022
Brought some life to our boring garden! This climbing frame swing/slide set turned out to be exactly what I hoped it would be, the martial feel sturdy and reliable - no back of the mind thoughts that it might come crashing down on a child!! Both my 4 and 11 year old use it and there's actually a reasonable amount of space for an adult up there too (slightly annoyingly because I can't use the excuse that I might break it to not climb up!!). The rock climbing holds are legitimate grips, very sturdy and not going anywhere. I assembled it myself with a bit of help from the other half when 2 sets of hands were needed but the majority I could do on my own. The instructions can be a little bit tricky if you want it in a different layout but it's all there to guide you through, just needs a bit of patience. It's all anchored in very nicely and despite some intense high velocity swinging from my eldest, it shows zero signs of going anywhere! I've got a bit more work to do on it in.the summer to really finish it off but I'm glad I committed, this coupled with a trampoline means I know have the go to garden for the kids and there friends... Good or bad thing.. I'm not sure!! But they love it.
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Answer by wickey.co.uk
Feb 25, 2022
Dear customer, thank you for your thorough review. We are pleased that our product has met your expectations. Your children certainly have a great place to romp in the safety of their own backyard. Your Wickey-team
 Verified review
Feb 22, 2022
Very easy to navigate the website. There's nothing missing from the descriptions at all. The tracking is all up to date and updated regularly. Everything is very well packaged and nothing was damaged or marked despite the distance involved. The instructions are clear but we made sure to use the video app that is attached which makes things very easy and saves some time. As for the finished product, very sturdy and LOTS of fun for the kids. Would definitely recommend this product and company to anyone and everyone. Just make sure you can get rid of the kids friends as once they're on, they don't leave!
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for taking the time to write a review. It makes us happy to read that the new play equipment is popular in your area, and that it is being used extensively by your children and their friends. Your Wickey Team
 Verified review
Feb 23, 2022
My experience of Wickey was very good. Easy to place the order and the tracking of the delivery in transit was clear. It was delivered on time and wrapped well enough to be left outside for a couple of days until the weather was good enough to construct. I had read a few reviews complaining about the holes not being predrilled but I didn't find that particularly a problem. It is definitely a 2 man job but as long as you have basic tools and take time to measure carefully it shouldn't present any issues. My son is now enjoying the swing and slide set very much.
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Answer by wickey.co.uk
Feb 25, 2022
Dear customer, thank you for your detailed feedback. We are pleased that you are satisfied with your purchase and even happier that your son is enjoying his swing and slide so much. All the best! Your Wickey Team
 Verified review
May 10, 2022
Great quality and nice that you can personalise the finish if you’d like. Be aware to read the specification throughly before you buy so you know what you’re getting - there’s no pilot holes in the wooden frame and the tarpaulin is left for you to cut out as you wish (which might be a positive to some but negative to other people!) so there is quite a bit of work to put it together. The kids love it and we’ve got hours of use out of it already. Wickey definitely have the best range of different frames I saw when looking for one.
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your comprehensive feedback. We are glad that the climbing tower is bringing your family already a lot of joy now that it is all set up and in place. We wish your kids many more wonderful adventures to come. Your Wickey Team
 Verified review
Oct 9, 2021 
Not only is the climbing absolutely spot on and exactly what my children wanted the customer service department went above and beyond, instant response and often updates. From ordering the climbing frame it was delivered within 10 days not bad at all considering it was during the pandemic! The climbing frame is very secure solid wood, child friendly no splinter or sharp corner and lovely colours!
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Answer by wickey.co.uk
Nov 16, 2021
Dear customer, thank you for taking the time to write this positive review. We are pleased to read that you have exactly found what you and your kids were looking for. Our customer customer service was more than happy to help. We wish your kids lots of wonderful adventures with their climbing frame. Your Wickey Team
 Verified review
Feb 23, 2022
The product was great, a reasonable price and seems strong and stable. It was much trickier to put together than we realised, and took a good few days of two of us working together. Also make sure you have an electric screwdriver as there were a LOT of screws. Overall we are really happy with our climbing frame, the kids love it and we've had lots of compliments from other parents.
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Answer by wickey.co.uk
Feb 25, 2022
Dear customer, thank you for sharing your experience. How nice that the climbing frame is already a real eye-catcher in your neighbourhood. We wish your children and their friends lots of adventure and fun together. Your Wickey Team