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wickey.co.ukReviews

: 923Excellent

4.67

Reviews for wickey.co.uk

112 verified reviews in the last 12 months

923 total reviews
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the most relevant positive review


4 months ago
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


4 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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(87)
(8)
 Verified review
5 days ago
The selection and checkout process were simple straightforward and recommended the correct product for your installation of anchors which was very helpful as it meant I didn't have to research what I needed. An expected delivery date is displayed before you checkout so you know exactly what to expect. You can pay by card or PayPal which is great if your wanting a choice of payment method. I also particularly liked the compare feature of the website so I could see what climbing frames had what features and sizing etc without constantly flipping backwards and forward between climbing frames to obtain the information to make an informed choice. The discount code box is clearly presented incase you have a code not hidden in the details and I'm very impressed with the 10yr guarantee on the wood if you purchase the anchors at the same time. Buying our climbing frame on your website was a smooth pleasant experience, I hope the delivery and installation go just as well. Based on my current experience with wickey I would definitely recommend and I cannot wait to see my little boys face once it's finished thank you.
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 Verified review
15 days ago
Excellent service from the order to delivery and even aftercare. The play frame is solid and my children love it.
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 Verified review
15 days ago
Check that all items are parcelled Didn’t receive some parts. Next parcel didn’t come complete
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 Verified review
15 days ago
Great addition to the garden, can get the kids inside now!! Clear and easy to follow instructions.
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 Verified review
15 days ago
Quality of the product was excellent. Instructions easy to follow. Arrived when expected.
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 Verified review
15 days ago
Amazing equipment and easy to put together! Would definitely recommend
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 Verified review
15 days ago
Great, on time delivery. All parts finished to a high standard and easy to out together ☺️
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 Verified review
15 days ago
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Answer by wickey.co.uk
Yesterday
Dear customer, thank you for your feedback. From your 3-star rating, we understand that you are not entirely satisfied with your order. We would like to find out the reason for this, so that we can improve our service for you and future customers. We have therefore reached out to you by e-mail. If you have not received the e-mail, please let us know by using the contact form on our website with the subject "Rating". Thank you for your efforts. Your Wickey Team
 Verified review
17 days ago
So pleased I spoke with a very knowledgeable person who gave brilliant recommendations and customer service … can’t recommend Wickey products enough
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 Verified review
17 days ago
Excellent communication about delivery and product care. Delivered on time. Quality is fantastic. Easy to read instructions. Assembled in 5hrs by my husband and only needed a little help from me to hold the larger pieces. My daughter absolutely loves it!
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 Verified review
1 month ago
Excellent quality wood, but be mindful there is next to nothing pre measured and pre drilled. You have to measure and drill all yourself with limited instructions. I can do this without issue, but does make it more time consuming.
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 Verified review
3 months ago
Delivery came as expected and very helpful getting it into a safe place. The structure was easy to build if you follow the instructions carefully. Now it is up and the kids love it. It is very sturdy and safe for all to enjoy.
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your positive feedback. We are happy that the climbing frame is up and running and that it gives so much joy to your kids. We wish them many wonderful adventures. Your Wickey Team
 Verified review
4 months ago
A really nice climbing frame for our 4 year old. Lots of different elements to hold his interest. It does take quite a bit of building…needed two of us and a set of ratchet tools, and took about 8 hours or so. But once up it’s sturdy and looks good.
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your feedback. We, at Wickey, believe that it is important for a child to develop and generate interests through play. Therefore it makes us happy that your son loves playing on his new climbing frame so much. We wish your son many wonderful adventures. Your Wickey Team
 Verified review
4 months ago
I’ve only given 3 stars as I’ve not been able to build it due to no build instructions in the pack. The online videos don’t provide enough detail and are too generic … still waiting for customer service to reply to my request. On a more positive note the wood looks good quality … just need the instructions to go with it
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Answer by wickey.co.uk
3 months ago
Dear customer, we sincerely apologize that the build instructions were not included in your delivery. We hope that the built went well now that we have provided you the instructions digitally. Wishing your family lots of play fun. Your Wickey team
 Verified review
4 months ago
The delivery was really quick, the product is brilliant, perfect for our primary school playground and the communication was fantastic. The quality of the product was great and it was easy to put together.
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your feedback. It makes us happy that you have chosen to expand your playground with a Wickey play structure. The recess time will now surely be even more fun for all the kids. Your Wickey Team
 Verified review
4 months ago
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for taking the time to share this comprehensive feedback with us. We are happy that with the help of our customer service and our wide selection, you have found the perfect play frame for your garden. It makes us smile that your daughter and her friends have already had so much fun with the new play paradise. This will make for many fun-filled summers! Your Wickey Team
 Verified review
4 months ago
Great product kids love it. Hours of family fun
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your positive feedback. Our products were created with the idea of sending children and families a little joy. We are pleased that this has also been the case in your family. We wish you many more wonderful times full of playing fun. Your Wickey Team
 Verified review
4 months ago
I am very pleased with our climbing frame and it is used by grandchildren of all ages. Big success. Grandfather is having to spend a lot of time building sandcastles with the youngest! It did take a while to put the frame up, but it is very secure in its concrete base/
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your lovely feedback. It sounds like our Wickey play tower is a great addition to your family. We are very delighted about that. We wish all of you many wonderful moments filled with laughter, play and enchanting sandcastles. Your Wickey team
 Verified review
4 months ago
Very easy to assemble and my two boys and neighbours love it
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your feedback. It is great that you found it easy to put the frame together. And how nice that the neighbouring children can also enjoy your sons' playground. That's great fun for everyone! Your Wickey Team
 Verified review
4 months ago
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