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wickey.co.ukReviews

: 923Excellent

4.67

Reviews for wickey.co.uk

112 verified reviews in the last 12 months

923 total reviews
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the most relevant positive review


4 months ago
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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4 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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 Verified review
6 months ago
Absolutely brilliant, my daughters love their play frame.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are thrilled to read that your daughters are so happy with their new play tower. That's what we do it all for! We wish them many more adventures and fun. Your Wickey Team
 Verified review
6 months ago
The value for money is very good for what you get and the quality of the wood and plastic is also of a good standard. However, the instructions are very hard to follow and are somewhat generic so they are not specific to the model purchased climbing frame purchased. We also had to buy additional timber to 'finish' off the structure. But overall, we're happy with it and the children love it.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are very pleased that in general you are happy with the received product. However we would gladly get some clarification about your comments about the instructions and the extra purchased timber. Therefor we have contacted you by email. We are looking forward to hear from you. Your Wickey team
 Verified review
6 months ago
Amazing! So we’ll made & easy to put together. My 2 boys who are 18months & 4 years old love their new climbing frame so much. Many many hours of fun in the garden already had & to be had. Thank you Wickey :)
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Answer by wickey.co.uk
6 months ago
Dear customer, we are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you and your kids enjoy the new climbing frame so much. Wishing your family many more great moments to come! Your Wickey Team
 Verified review
6 months ago
Brought some life to our boring garden! This climbing frame swing/slide set turned out to be exactly what I hoped it would be, the martial feel sturdy and reliable - no back of the mind thoughts that it might come crashing down on a child!! Both my 4 and 11 year old use it and there's actually a reasonable amount of space for an adult up there too (slightly annoyingly because I can't use the excuse that I might break it to not climb up!!). The rock climbing holds are legitimate grips, very sturdy and not going anywhere. I assembled it myself with a bit of help from the other half when 2 sets of hands were needed but the majority I could do on my own. The instructions can be a little bit tricky if you want it in a different layout but it's all there to guide you through, just needs a bit of patience. It's all anchored in very nicely and despite some intense high velocity swinging from my eldest, it shows zero signs of going anywhere! I've got a bit more work to do on it in.the summer to really finish it off but I'm glad I committed, this coupled with a trampoline means I know have the go to garden for the kids and there friends... Good or bad thing.. I'm not sure!! But they love it.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your thorough review. We are pleased that our product has met your expectations. Your children certainly have a great place to romp in the safety of their own backyard. Your Wickey-team
 Verified review
6 months ago
It was really easy to put together and found the instructions easy to follow. My grandson absolutely loves it. Would recommend it to anyone 👍😄
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback and for purchasing from us. We are happy to read that your grandson loves his play set so much. We wish him many wonderful adventures while playing! Your Wickey Team
 Verified review
6 months ago
My experience of Wickey was very good. Easy to place the order and the tracking of the delivery in transit was clear. It was delivered on time and wrapped well enough to be left outside for a couple of days until the weather was good enough to construct. I had read a few reviews complaining about the holes not being predrilled but I didn't find that particularly a problem. It is definitely a 2 man job but as long as you have basic tools and take time to measure carefully it shouldn't present any issues. My son is now enjoying the swing and slide set very much.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your detailed feedback. We are pleased that you are satisfied with your purchase and even happier that your son is enjoying his swing and slide so much. All the best! Your Wickey Team
 Verified review
6 months ago
The product was great, a reasonable price and seems strong and stable. It was much trickier to put together than we realised, and took a good few days of two of us working together. Also make sure you have an electric screwdriver as there were a LOT of screws. Overall we are really happy with our climbing frame, the kids love it and we've had lots of compliments from other parents.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for sharing your experience. How nice that the climbing frame is already a real eye-catcher in your neighbourhood. We wish your children and their friends lots of adventure and fun together. Your Wickey Team
 Verified review
6 months ago 
Always great products and no issues communication is good
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 Verified review
6 months ago
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 Verified review
6 months ago
Very good quality and easy instructions. Built it alone in a day!
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 Verified review
6 months ago
It's great for a lot of age groups. The only thing could improve are some of the instructors.
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 Verified review
6 months ago
Great sturdy product that the kids love. Not as complex to put together as other reviews state, I managed to do it on my own and am far from a DIY expert! Would recommend.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are pleased that the assembly went so smoothly for you so that your children were able to enjoy the play set in no time. We wish your family lots of fun. Your Wickey-Team
 Verified review
6 months ago
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 Verified review
6 months ago
Easy ordering and quick delivery only downside the instructions could do with being thorough
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are sorry that the instructions were not entirely to your satisfaction. Please do not hesitate to pass on specific points of improvement to our customer service directly. Your Wickey Team
 Verified review
6 months ago
This was an amazing purchase for our 2 Little girls, they have had endless fun on it playing, come rain or shine. Was easily built and very sturdy.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are very pleased that our product contribute so much to your daughters' enjoyment of play. It's great that no rain stops them from playing outside. Keep it up! Your Wickey-Team
 Verified review
6 months ago
Great product, arrive well packaged and clear instructions to build. My daughter loves it and appreciate the flexibility of added the accessory's where we wanted them.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We want our customers to be able to customise their play tower, which is why the accessories can be placed anywhere you want. We wish your daughter many imaginative adventures in her new domain. Your Wickey Team
 Verified review
6 months ago
It’s was easy to put together and my kids love it. The roof would be better is it was wooden
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. As for your info; in our webshop we have the possibility to expand your play tower with a wooden roof instead of a canvas roof when ordered at the same time. We do wish your family a lot of fun with the play tower. Your Wickey Team
 Verified review
6 months ago
Great sturdy frame, and actually not to challenging to build!
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 Verified review
6 months ago
The bed was amazing and strong and my son loves the slide on it, only thing is is the instructions I’ve done many flat pack furniture and trying 2 get my head round these instructions took awhile
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are sorry that you did not find the instructions very clear. If you have any suggestions for improvement, please do not hesitate to let our customer service know. Thankfully, it all worked out in the end so your son can now sleep soundly in his new bed. Your Wickey-team
 Verified review
6 months ago
Website easy to navigate, the product is robust and good quality. My Grandchildren have loved playing on it with wild abandon and no respect for its construction..however it has been strong and it looks as good as it did when it arrived almost 13 months ago. Very satisfied.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for taking the time to share your feedback with us. Our play structures are designed to withstand the wild play behaviour of happy children. It is therefore good to read that your grandchildren enjoy their play tower so much. Your Wickey Team