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wickey.co.ukReviews

: 923Excellent

4.67

Reviews for wickey.co.uk

112 verified reviews in the last 12 months

923 total reviews
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the most relevant positive review


4 months ago
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


4 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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 Verified review
6 months ago
We absolutely love our Wickey Ghost flyer climbing frame. The quality is fabulous, the instructions are clear and easy to follow and the shipping time was pretty good too, which is good since we're in Northern Ireland. Highly recommend.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. How nice that our Wickey Ghost Flyer has enchanted your heart. We wish your family many hours full of fun and happiness while playing on and around the equipment. Your Wickey Team
 Verified review
6 months ago
Delivery was quicker than expected and we were kept up to date via e-mail. The product arrived in great condition and we were able to assemble it with no issues. Would 100% recommend Wickey! Our daughter has great fun on her play centre!
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback and for recommending us to others. We wish your daughter the time of her life with her new play equipment. Your Wickey Team
 Verified review
6 months ago
Smooth and easy to deal with. Delivered when agreed. Good sturdy design.
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 Verified review
8 months ago
Good phone response and advice given. Easy ordering process and good information about delivery. Order delivered complete and on time. Good quality product.
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Answer by wickey.co.uk
8 months ago
Dear customer, thank you very much for your review. It is great to hear that you are so satisfied with our customer service. We will be happy to pass on your feedback to the staff. Have fun with our product. Your Wickey Team
 Verified review
8 months ago
The fact the outdoor climbing frames costs hundreds - it’s manual that comes with it is ridiculous with the pile of wood that was delivered! Literally just piles of wood in different sizes. By far not the best assembly and parts received for what we paid
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Answer by wickey.co.uk
7 months ago
Dear customer, thank you for your feedback. We are sorry that the goods you received did not meet your expectations. We are glad that we have been able to find a suitable solution together. Your Wickey-Team
 Verified review
9 months ago
Very helpful
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 Verified review
10 months ago
Outstanding product and amazing customer service. THANK YOU
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Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your positive words. We are very pleased that you are happy with your experience with us. We wish your family lots of fun with the product. Your Wickey Team
 Verified review
11 months ago 
Not only is the climbing absolutely spot on and exactly what my children wanted the customer service department went above and beyond, instant response and often updates. From ordering the climbing frame it was delivered within 10 days not bad at all considering it was during the pandemic! The climbing frame is very secure solid wood, child friendly no splinter or sharp corner and lovely colours!
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Answer by wickey.co.uk
10 months ago
Dear customer, thank you for taking the time to write this positive review. We are pleased to read that you have exactly found what you and your kids were looking for. Our customer customer service was more than happy to help. We wish your kids lots of wonderful adventures with their climbing frame. Your Wickey Team
 Verified review
1 year ago
Unfortunately a lot of the wood was bowed or incredibly split, not just a little like they say may happen. A few weeks later of very little use and it looks awful. So disappointed as was really looking forward to the children having this.
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Answer by wickey.co.uk
11 months ago
Dear customer, thank you for your feedback. We understand your disappointment and would like to apologize for this matter. We have forwarded the concrete points of criticism for quality optimisation. We gladly solve this problem together with you and have therefore contacted you by e-mail. Your Wickey team
 Verified review
1 year ago
Excellent climbing frame and great customer service.
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 Verified review
1 year ago 
Delivered on time and in perfect condition. We ordered the Ghost Flyer and our daughter loves it. It took two people two days to assemble and it looks great and has weathered nicely with use. It has hands down been the most played with you we’ve ever bought.
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Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your feedback. We are very happy that you are satisfied about your purchase and even more so that your daugter loves the play set so much. We wish her lots of more fun with the Ghost Flyer. Your Wickey Team
 Verified review
1 year ago 
Lovely swing set but delivery a bit of a nightmare as the lorry was huge but the tail lift did not fit the package well. It’s also too heavy for most people to move without unpacking it.
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Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your feedback. We are very sorry for the difficulties during the delivery of your order. However we are pleased that you are satisfied about the swing set after all. We wish your family lots of fun with it. Your Wickey Team
 Verified review
1 year ago 
Goods delivered and packaged well. Strong and sturdy products very pleased with our purchase
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Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
1 year ago
Excellent service especially after a couple of missing items were delivery quickly .
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Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your feedback. We are very sorry that your order arrived incmplete. Luckily you were able to solve this quickly together with our customer service. We wish your family lots of fun with the product. Your Wickey Team
 Verified review
1 year ago
My daughter is very happy with her new pink slide and swing set. Took one person 5 hours to construct.
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Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your feedback. We are happy that your daughter enjoys her play set. We wish her many more hours full of fun. Your Wickey Team