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wickey.co.ukReviews

: 929Excellent

4.65

Reviews for wickey.co.uk

107 verified reviews in the last 12 months

929 total reviews
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the most relevant positive review


May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


May 12, 2022
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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(15)
 Verified review
Oct 26, 2022
For the price we paid all holes should have been drilled and the plastic sheets cut out.
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Answer by wickey.co.uk
Oct 28, 2022
Dear customer, thank you for your rating us. We truly value your feedback. Your feedback will help us serve you and our other customers in the future. That is why we have passed on your comments on the drill holes and the plastic sheets to the relevant department. Nonetheless, we wish your family lots of fun with the product. Your Wickey Team
 Verified review
Oct 14, 2022
quicker than expected
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 Verified review
Jul 21, 2022
Kept up to date with order process and excellent quality but assembly could have been made much easier with either pre drilled holes or printed marks on the wood as an indicator of where to drill/screw
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Answer by wickey.co.uk
Jul 22, 2022
Dear customer, thank you for your feedback. Wood is a natural product that changes its volume through drying or moisture absorption. We would like to make the assembly as easy as possible for you. Therefore, it is advantageous to drill the wooden elements right before assembly to ensure accuracy of fit and stability. We hope for your understanding. Your Wickey Team
 Verified review
May 12, 2022
The climbing frame looks great and will keep my daughter entertained for many hours over the years to come. Overall the quality is really high and it’s very sturdy. It does take some time to build and some of the wood has already got some heavy cracks in (definitely not from use as only a two year old has been on it). I did also find having to hand cut the material from a rectangular sheet to create the curtains/flag/etc. was poor given the cost, this is the same for the vinyl to add a second colour and don’t understand the reason for this. Although advertised as a slide with connection for a water hose, this wasn’t the case when supplied either.
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 Verified review
Mar 5, 2022
The finished product is great my son loves it! The only minor thing I would say is I wasn’t expecting to have to sand and shape each individual piece of wood - they are supplied completely unfinished. Other than that loved building it.
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Answer by wickey.co.uk
Mar 7, 2022
Dear customer, thank you for your feedback. It is indeed stated in our building instructions that the sides of the wood have to be sanded by the customer. We are sorry if this has disappointed you. Nevertheless, we wish your son lots of fun and adventures with his new play set. Your Wickey Team
 Verified review
Feb 24, 2022
Great product quality and easy to assemble if you are a practical person. The parts are well labelled and there is a very detailed and simple to read instruction book.
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 Verified review
Feb 23, 2022
Ice cream flyer review Our little girl loves her climbing frame. It took a bit of time to work out the written assembly instructions. Perhaps you could provide a link to a video of each model being assembled?
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Answer by wickey.co.uk
Feb 25, 2022
Dear customer, thank you for your feedback. We are pleased that you and your daughter are happy with the new playset. We have placed an instruction video on our website. It explains how to assemble a specific model of play tower, but it can be applied to almost all our models. Your Wickey Team
 Verified review
Feb 22, 2022
Great product, nice and sturdy The instructions aren’t the easiest to follow for a non carpenter!!
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. We are sorry you had trouble with the instructions. Hopefully everything turned out all right? If not, please do not hesitate to contact our customer service directly via the contact form on our website. Your Wickey Team
 Verified review
Feb 22, 2022
Apart from the van being too big to fit down the drive and us having to unload onto the pavement before filling the car and then having to carry to the garden, we have three very happy kids 😀.
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for sharing your experience with us. We are very sorry that the delivery was a bit troublesome. Fortunately, this was soon forgotten by the sight of your 3 happy children as the end result. We wish your family lots of fun together. Your Wickey Team
 Verified review
Feb 22, 2022
We really love that you could choose various ways to put the frame together based on the space you had. Our son loves playing on it and has enjoyed the swings, rings and slide the most. The fact that it looks like a pirate ship definitely won him over.
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. It is great that your son is making the most of his new playground equipment. We wish your little pirate many more adventures, big and small, in the wild sea of his backyard. Ahoy! Your Wickey Team
 Verified review
Feb 22, 2022
Easy to use website and good value. The only thing I'd have preferred was pre-drilled holes in the wood!!
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Answer by wickey.co.uk
Feb 24, 2022
Dear customer, thank you for your feedback. Wood is a natural product that changes its volume through drying or moisture absorption. We would like to make the assembly as easy as possible for you. Therefore, it is advantageous to drill the wooden elements independently to ensure accuracy of fit and stability. We hope for your understanding. Your Wickey Team
 Verified review
Feb 22, 2022
Service was great, communications good too. A package was missing after delivery but having chased Wicky the sorted straight away.
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Answer by wickey.co.uk
Feb 23, 2022
Dear customer, thank you for your feedback. How unpleasant that your order was not delivered in full. Fortunately you were able to solve this quickly with our customer service. Have fun with the product now that it is complete. Your Wickey Team
 Verified review
Feb 22, 2022
Easy to purchase, items came within a reasonable time frame, good sturdy equipment!
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 Verified review
Feb 22, 2022
Very happy with the finished product. Assembly was pretty easy however it would have be far easier of all the parts were numbered or identified in someway. I also think having to purchase their anchors to qualify for a full warranty is a bit of a sham
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Answer by wickey.co.uk
Feb 23, 2022
Dear customer, thank you for taking the time to write a review. We are pleased that you are happy with the product. Your further comments wille be forwarded internally, thank you. Your Wickey Team
 Verified review
Dec 27, 2021
Good overall product, wood could arrive in better condition (some small splits occurred after build). Also build could be easier...
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Answer by wickey.co.uk
Dec 29, 2021
Dear customer. Thank you for taking the time to write a review. We take your criticism seriously and have forwarded it internally. We wish you and your family a lot of fun and playtime with the new product. Your Wickey Team