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wickey.co.ukReviews

: 923Excellent

4.67

Reviews for wickey.co.uk

112 verified reviews in the last 12 months

923 total reviews
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the most relevant positive review


4 months ago
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


4 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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(87)
(15)
 Verified review
4 months ago
Easy, fast delivery. Fantastic product
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 Verified review
4 months ago
Easy to assemble with clear instructions and a good sturdy climbing frame. The kids love it and good value for money.
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your positive feedback. We are pleased that you and the children are happy with the new climbing frame. We wish your family lots of playing fun. Your Wickey Team
 Verified review
4 months ago
Great set, a bit complicated to assemble for a novice like me and took a long time, but very satisfying and the kids love it. A plank was missing and wickey sent it out the same day I reported it - fantastic customer service.
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your feedback. We apologise for the missing plank and that the assembly turned out to be a little more complicated than expected. But we are happy for you that the play set is now up and running so that your children can have many hours of fun with it. Your Wickey Team
 Verified review
4 months ago
I like that the design can be built in numerous ways, so you can adapt it depending on your garden/needs. The wood is sturdy and good quality.
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your feedback. We, at Wickey believe it is important that our play frames are suitable for any garden, and thus we try to meet these needs. We are glad that you have noticed this too. We wish your family a lot of fun. Your Wickey Team
 Verified review
4 months ago
The climbing frame is great the delivery was a little difficult to sort out but this was due to the courier not wickey and they did everything they could to resolve the issue. Would use again and recommend.
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your feedback. We are pleased that you enjoy your new climbing frame. We are sorry about the difficult delivery, but we are happy that it turned out all right in the end. We wish your family lots of playing fun. Your Wickey Team
 Verified review
4 months ago
Great quality and nice that you can personalise the finish if you’d like. Be aware to read the specification throughly before you buy so you know what you’re getting - there’s no pilot holes in the wooden frame and the tarpaulin is left for you to cut out as you wish (which might be a positive to some but negative to other people!) so there is quite a bit of work to put it together. The kids love it and we’ve got hours of use out of it already. Wickey definitely have the best range of different frames I saw when looking for one.
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Answer by wickey.co.uk
1 month ago
Dear customer, thank you for your comprehensive feedback. We are glad that the climbing tower is bringing your family already a lot of joy now that it is all set up and in place. We wish your kids many more wonderful adventures to come. Your Wickey Team
 Verified review
4 months ago
We have the wickey vanillaflyer so far we are very impressed our 5 year old and 2 year old love it, the customer service was amazing and I can't recommend them enough
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Answer by wickey.co.uk
2 months ago
Dear customer, thank you for your feedback. We love that your little ones are already having so much fun with their new VanillaFlyer. We wish them many more years of adventure and laughter. Your Wickey Team
 Verified review
4 months ago
Beautiful climbing frame, such fast delivery, came weeks earlier than expected. Took a while to construct, but we are all so happy with it.
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Answer by wickey.co.uk
2 months ago
Dear customer, thank you for your feedback. We are pleased that all of you are happy with this order with us. We wish you enjoyable quality time with the family now that the climbing frame is up and running. Your Wickey Team
 Verified review
4 months ago
The delivery was efficient and without issue. The customer service cannot be faulted with the immediate response through the online chat. I had two queries prior to arrival and they were addressed straight away. The frame itself is fantastic and my children have played on it every day since its arrival.
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Answer by wickey.co.uk
2 months ago
Dear customer, thank you for your positive feedback on not only the product but also the delivery and our customer service. It is great that you were so satisfied about your buying experience with us and we wish your children lots of fun playing. Your Wickey Team
 Verified review
4 months ago
Instructions were really easy to follow and the app was a god send. I put most of this together on my own but I would highly recommended another pair of hands.
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Answer by wickey.co.uk
2 months ago
Dear customer, thank you for your feedback on the assembly of the product you received. We are glad that the app contributed to a well comprehensible installation. We wish your family lots of fun now that the play tower is up and ready to use. Your Wickey Team
 Verified review
4 months ago
Brilliant product my child never gets off it easy build and all day fun.
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Answer by wickey.co.uk
2 months ago
Dear customer, thank you for your feedback. It is very nice for us to know that your kid enjoys spending hours on the new play tower. Then for us our mission is accomplished. Your Wickey Team
 Verified review
4 months ago
Delivered on time all there and looks great up
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 Verified review
4 months ago
Good and very strong perfect for our 5 yr old
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 Verified review
4 months ago
Bought this for my daughters 4th birthday and it's amazing! Such good quality, easy to build and my daughter absolutely loves it!
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Answer by wickey.co.uk
2 months ago
Dear customer, thank you for your feedback. We are delighted that you have chosen to surprise your daughter with a Wickey product on her birthday. We wish your daughter many years of playing fun. Your Wickey Team
 Verified review
4 months ago
Great service, arrived quickly, and great quality.
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 Verified review
5 months ago
delivered quickly
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 Verified review
6 months ago
Quick and easy delivery, easy to follow instructions, great but of kit. Very happy.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your positive feedback. It is good to read that you are happy with this purchase. We wish your family lots of fun with it. Your Wickey Team
 Verified review
6 months ago
The finished product is great my son loves it! The only minor thing I would say is I wasn’t expecting to have to sand and shape each individual piece of wood - they are supplied completely unfinished. Other than that loved building it.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. It is indeed stated in our building instructions that the sides of the wood have to be sanded by the customer. We are sorry if this has disappointed you. Nevertheless, we wish your son lots of fun and adventures with his new play set. Your Wickey Team
 Verified review
6 months ago
Absolutely brilliant, my daughters love their play frame.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are thrilled to read that your daughters are so happy with their new play tower. That's what we do it all for! We wish them many more adventures and fun. Your Wickey Team
 Verified review
6 months ago
Amazing! So we’ll made & easy to put together. My 2 boys who are 18months & 4 years old love their new climbing frame so much. Many many hours of fun in the garden already had & to be had. Thank you Wickey :)
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Answer by wickey.co.uk
6 months ago
Dear customer, we are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you and your kids enjoy the new climbing frame so much. Wishing your family many more great moments to come! Your Wickey Team