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wickey.co.ukReviews

: 923Excellent

4.67

Reviews for wickey.co.uk

112 verified reviews in the last 12 months

923 total reviews
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the most relevant positive review


4 months ago
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


4 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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(87)
(15)
 Verified review
6 months ago
Website easy to navigate, the product is robust and good quality. My Grandchildren have loved playing on it with wild abandon and no respect for its construction..however it has been strong and it looks as good as it did when it arrived almost 13 months ago. Very satisfied.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for taking the time to share your feedback with us. Our play structures are designed to withstand the wild play behaviour of happy children. It is therefore good to read that your grandchildren enjoy their play tower so much. Your Wickey Team
 Verified review
6 months ago
Excellent service. Initially received wrong instructions, but Wickey were right on the case and sent the correct instructions. Very sturdy and the kids love it.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your review. Our apologies for the error with the wrong instructions. Luckily we were able to solve this quickly to your satisfaction. We wish your kids lots of fun and laughter. Your Wickey Team
 Verified review
6 months ago
Website very clear and delivery as expected
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 Verified review
6 months ago
Great quality product and really easy to put up with a few basic diy tools and skills, my little on love it and it looks great in our garden
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are pleased that you are satisfied with the product and that it is a nice addition to your garden. We wish your child a lot of fun playing on and around the play frame. Your Wickey Team
 Verified review
6 months ago
Clear and easy to use website. Quick delivery.
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 Verified review
6 months ago
Excellent quality. And easy to assemble. My kids love it.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are pleased that you have noticed the quality of our products. We wish your children lots of fun with the chosen product. Your Wickey Team
 Verified review
6 months ago
Great! Just what we were after! Slide is strong enough even for me to use....Don't tell the wife I use it.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your positive feedback. We are pleased that you found exactly what you were looking for in our webshop. We don't blame you for being tempted to play on the slide. Our lips are sealed, Promised! Your Wickey Team
 Verified review
6 months ago
Easy to build, robust and loads of fun for our daughter.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback and for choosing Wickey to shop with. We wish your daughter a great time with the product. Your Wickey Team
 Verified review
6 months ago
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 Verified review
6 months ago
We really love that you could choose various ways to put the frame together based on the space you had. Our son loves playing on it and has enjoyed the swings, rings and slide the most. The fact that it looks like a pirate ship definitely won him over.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. It is great that your son is making the most of his new playground equipment. We wish your little pirate many more adventures, big and small, in the wild sea of his backyard. Ahoy! Your Wickey Team
 Verified review
6 months ago
Climbing frame for our 4 year old daughters birthday. Very happy with it. She loved the extras like the phone and wheel. Can’t wait for the summer to enjoy playing outside more. Very strong sturdy frame. Not too difficult to put together all though need 2 people min
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. That must have been a great birthday surprise for your daughter! We wish your family lots of fun with the climbing frame as soon as the sun shines a little more again. Your Wickey-Team
 Verified review
6 months ago
Easy to use website and good value. The only thing I'd have preferred was pre-drilled holes in the wood!!
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. Wood is a natural product that changes its volume through drying or moisture absorption. We would like to make the assembly as easy as possible for you. Therefore, it is advantageous to drill the wooden elements independently to ensure accuracy of fit and stability. We hope for your understanding. Your Wickey Team
 Verified review
6 months ago
The kids love it. Definitely a 3 person job to put together but that should be expected. Bring on the sunshine
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your review. We are glad that the kids love their new play set. Luckily, spring is just around the corner so the kids will soon be able to romp around outside for hours of fun. Your Wickey Team
 Verified review
6 months ago
Very easy to navigate the website. There's nothing missing from the descriptions at all. The tracking is all up to date and updated regularly. Everything is very well packaged and nothing was damaged or marked despite the distance involved. The instructions are clear but we made sure to use the video app that is attached which makes things very easy and saves some time. As for the finished product, very sturdy and LOTS of fun for the kids. Would definitely recommend this product and company to anyone and everyone. Just make sure you can get rid of the kids friends as once they're on, they don't leave!
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for taking the time to write a review. It makes us happy to read that the new play equipment is popular in your area, and that it is being used extensively by your children and their friends. Your Wickey Team
 Verified review
6 months ago
The Tree house with slide and swings is a great job!! My 4 year old and 2 year old love it! They will get lots of use out of it! :)
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback and for your purchase from us. We wish your kids lots of fun and laughter with their new play set. Your Wickey Team
 Verified review
6 months ago
From placing the order to delivery the process was well communicated . The product was of high standard and the children love it . Would definitely recommend .
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We want to make the ordering process as transparent as possible through good communication and we are pleased that you have found this to be pleasant. We wish your children lots of fun playing. Your Wickey Team
 Verified review
6 months ago
Great engineering and the instructions are fool proof my grandson loves it. Would highly recommend thanks
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are glad that you and your grandson are happy with the product. We wish your grandson many adventures with his new play set. Your Wickey Team
 Verified review
6 months ago
Excellent service. Fast delivery, quality product, brilliant interactive instructions. Do not hesitate!
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are glad that you are completely satisfied with your buying experience with us. We wish your family lots of fun with the product. Your Wickey Team.
 Verified review
6 months ago
Service was great, communications good too. A package was missing after delivery but having chased Wicky the sorted straight away.
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Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. How unpleasant that your order was not delivered in full. Fortunately you were able to solve this quickly with our customer service. Have fun with the product now that it is complete. Your Wickey Team
 Verified review
6 months ago
Great size and loads of fun for my daughter
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Answer by wickey.co.uk
6 months ago
Dear customer, we wish your daughter many more great moments to come with her new play equipment. Your Wickey Team