wickey.co.uk- Logo - reviews

wickey.co.ukReviews

: 923Excellent

4.67

Reviews for wickey.co.uk

112 verified reviews in the last 12 months

923 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
Report review

Show all positive reviews

the most relevant critical review


4 months ago
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
Report review

Show all critical reviews

Reviews for wickey.co.uk

Filter 
Sort by Latest first 
(87)
(15)
 Verified review
6 months ago
Easy ordering process, great product. Best surprise for our daughters, they use it all the time.
Report review
Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We couldn't agree with you more, could there be a better surprise for two young girls? We wish them lots of fun and laughter with this product. Your Wickey Team
 Verified review
6 months ago
Quick delivery, easy to assemble. The quality of the wood is good. Unfortunately the recent storm did blow over the product we got and the frame is broken but hopefully we can fix it. That doesn’t reflect this company though just weather issues!
Report review
Answer by wickey.co.uk
6 months ago
Dear customer, thank you for taking the time to share your feedback with us. We are very sorry that the storm has damaged your play equipment. However, when repairing it, always keep in mind the stability and safety of the equipment and make sure it is properly anchored in concrete. Your Wickey Team
 Verified review
6 months ago
Simple instructions, quality product, great price, fast delivery....could not recommend more
Report review
Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. We are pleased that you are entirely satisfied with your order. We wish your family lots of playing fun. Your Wickey Team.
 Verified review
6 months ago
End product is really good. It did take some time to put together however and needed two people most of the time.
Report review
 Verified review
6 months ago
We absolutely love our Wickey Ghost flyer climbing frame. The quality is fabulous, the instructions are clear and easy to follow and the shipping time was pretty good too, which is good since we're in Northern Ireland. Highly recommend.
Report review
Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback. How nice that our Wickey Ghost Flyer has enchanted your heart. We wish your family many hours full of fun and happiness while playing on and around the equipment. Your Wickey Team
 Verified review
6 months ago
Easy to purchase, items came within a reasonable time frame, good sturdy equipment!
Report review
 Verified review
6 months ago
Delivery was quicker than expected and we were kept up to date via e-mail. The product arrived in great condition and we were able to assemble it with no issues. Would 100% recommend Wickey! Our daughter has great fun on her play centre!
Report review
Answer by wickey.co.uk
6 months ago
Dear customer, thank you for your feedback and for recommending us to others. We wish your daughter the time of her life with her new play equipment. Your Wickey Team
 Verified review
6 months ago
Very happy with the finished product. Assembly was pretty easy however it would have be far easier of all the parts were numbered or identified in someway. I also think having to purchase their anchors to qualify for a full warranty is a bit of a sham
Report review
Answer by wickey.co.uk
6 months ago
Dear customer, thank you for taking the time to write a review. We are pleased that you are happy with the product. Your further comments wille be forwarded internally, thank you. Your Wickey Team
 Verified review
6 months ago
Smooth and easy to deal with. Delivered when agreed. Good sturdy design.
Report review
 Verified review
8 months ago
Good phone response and advice given. Easy ordering process and good information about delivery. Order delivered complete and on time. Good quality product.
Report review
Answer by wickey.co.uk
8 months ago
Dear customer, thank you very much for your review. It is great to hear that you are so satisfied with our customer service. We will be happy to pass on your feedback to the staff. Have fun with our product. Your Wickey Team
 Verified review
8 months ago
Good overall product, wood could arrive in better condition (some small splits occurred after build). Also build could be easier...
Report review
Answer by wickey.co.uk
8 months ago
Dear customer. Thank you for taking the time to write a review. We take your criticism seriously and have forwarded it internally. We wish you and your family a lot of fun and playtime with the new product. Your Wickey Team
 Verified review
9 months ago
Very helpful
Report review
 Verified review
10 months ago
Outstanding product and amazing customer service. THANK YOU
Report review
Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your positive words. We are very pleased that you are happy with your experience with us. We wish your family lots of fun with the product. Your Wickey Team
 Verified review
11 months ago 
Delighted once again with my purchase. My granddaughter loves the climbing frame.
Report review
Answer by wickey.co.uk
10 months ago
Dear customer, we thank you for your positive feedback. We are pleased that you are so happy with your purchase. Your granddaughter is very lucky with a gift like this. We wish her lots of adventures and fun in, on and around her climbing frame. Your Wickey Team
 Verified review
11 months ago 
Not only is the climbing absolutely spot on and exactly what my children wanted the customer service department went above and beyond, instant response and often updates. From ordering the climbing frame it was delivered within 10 days not bad at all considering it was during the pandemic! The climbing frame is very secure solid wood, child friendly no splinter or sharp corner and lovely colours!
Report review
Answer by wickey.co.uk
10 months ago
Dear customer, thank you for taking the time to write this positive review. We are pleased to read that you have exactly found what you and your kids were looking for. Our customer customer service was more than happy to help. We wish your kids lots of wonderful adventures with their climbing frame. Your Wickey Team
 Verified review
1 year ago
Excellent climbing frame and great customer service.
Report review
 Verified review
1 year ago 
Delivered on time and in perfect condition. We ordered the Ghost Flyer and our daughter loves it. It took two people two days to assemble and it looks great and has weathered nicely with use. It has hands down been the most played with you we’ve ever bought.
Report review
Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your feedback. We are very happy that you are satisfied about your purchase and even more so that your daugter loves the play set so much. We wish her lots of more fun with the Ghost Flyer. Your Wickey Team
 Verified review
1 year ago 
Lovely swing set but delivery a bit of a nightmare as the lorry was huge but the tail lift did not fit the package well. It’s also too heavy for most people to move without unpacking it.
Report review
Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your feedback. We are very sorry for the difficulties during the delivery of your order. However we are pleased that you are satisfied about the swing set after all. We wish your family lots of fun with it. Your Wickey Team
 Verified review
1 year ago 
Goods delivered and packaged well. Strong and sturdy products very pleased with our purchase
Report review
Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
1 year ago
Excellent service especially after a couple of missing items were delivery quickly .
Report review
Answer by wickey.co.uk
10 months ago
Dear customer, thank you for your feedback. We are very sorry that your order arrived incmplete. Luckily you were able to solve this quickly together with our customer service. We wish your family lots of fun with the product. Your Wickey Team