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wickey.co.ukReviews

: 929Excellent

4.65

Reviews for wickey.co.uk

107 verified reviews in the last 12 months

929 total reviews
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the most relevant positive review


May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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the most relevant critical review


May 12, 2022
Lots of missing pieces Many you have to cut and improvise Had to pay someone to assemble it and it took almost 2 days They show you the design on the website with logos, again you have to make this yourself with no templates and ends up looking different to what you thought it may look like. They send you a massive plastic sheet, where you have to measure up and cut the curtains etc yourself. No template nothing, and no room to get it wrong. Delivery man dumped a massive pallet in my driveway/kerb and ran away. Took me ages to unpack on the side of the road and take everything into the garden. Wife came home and couldn’t even park in the drive. Generally it’s okay, however for the money we paid I expected more. You need some experience in carpentry and design before buying. If you are a novice like me, don’t do it!!!
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Reviews for wickey.co.uk

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(82)
 Verified review
Nov 6, 2022
Still waiting for it to be delivered but website and Roding was really easy
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Answer by wickey.co.uk
Nov 9, 2022
Dear customer, thank you for your review and your purchase with us. I am happy to tell you that your order is on its way. Soon the fun can begin! In case of any comments or questions, our customer service remains at your disposal. Your Wickey Team
 Verified review
Nov 5, 2022
Very easy to assemble only to 3-4 hours. Good quality kids love it
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 Verified review
Aug 26, 2022
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 Verified review
Aug 12, 2022
The selection and checkout process were simple straightforward and recommended the correct product for your installation of anchors which was very helpful as it meant I didn't have to research what I needed. An expected delivery date is displayed before you checkout so you know exactly what to expect. You can pay by card or PayPal which is great if your wanting a choice of payment method. I also particularly liked the compare feature of the website so I could see what climbing frames had what features and sizing etc without constantly flipping backwards and forward between climbing frames to obtain the information to make an informed choice. The discount code box is clearly presented incase you have a code not hidden in the details and I'm very impressed with the 10yr guarantee on the wood if you purchase the anchors at the same time. Buying our climbing frame on your website was a smooth pleasant experience, I hope the delivery and installation go just as well. Based on my current experience with wickey I would definitely recommend and I cannot wait to see my little boys face once it's finished thank you.
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Answer by wickey.co.uk
Aug 25, 2022
Dear customer, thank you for taking the time to write down your experiences. We are pleased that you are completely satisfied and wish your sons lots of fun playing. Your Wickey Team
 Verified review
Aug 2, 2022
Excellent service from the order to delivery and even aftercare. The play frame is solid and my children love it.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, we are pleased that you are satisfied from beginning to end with your purchase experience with us and that you have left us a positive review. We wish your children lots of fun playing on and around their play frame. Your Wickey-Team
 Verified review
Aug 2, 2022
Great addition to the garden, can get the kids inside now!! Clear and easy to follow instructions.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your review. We are pleased that your children are making full use of their new climbing frame. We wish them many wonderful summers with many hours of outdoor play in the garden. Your Wickey Team
 Verified review
Aug 2, 2022
Quality of the product was excellent. Instructions easy to follow. Arrived when expected.
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for taking the time to rate us. We are pleased that you are satisfied with the quality of the product delivered. We wish your family a great summer full of fun and laughter. Your Wickey Team
 Verified review
Aug 2, 2022
Amazing equipment and easy to put together! Would definitely recommend
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your positive feedback. We are pleased that you are happy with your purchase and we wish your family lots of fun with it. Your Wickey Team
 Verified review
Aug 2, 2022
Great, on time delivery. All parts finished to a high standard and easy to out together ☺️
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Answer by wickey.co.uk
Aug 24, 2022
Dear customer, thank you for your feedback and for shopping with us. We wish your family lots of fun with this purchase. Your Wickey Team
 Verified review
Jul 31, 2022
So pleased I spoke with a very knowledgeable person who gave brilliant recommendations and customer service … can’t recommend Wickey products enough
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Answer by wickey.co.uk
Aug 23, 2022
Dear customer, thank you very much for your kind words on our customer service. We at Wickey strive to provide the best service for our customers and we are glad you have experienced it as such. We wish your family a lot of fun with this purchase. Your Wickey Team
 Verified review
Jul 31, 2022
Excellent communication about delivery and product care. Delivered on time. Quality is fantastic. Easy to read instructions. Assembled in 5hrs by my husband and only needed a little help from me to hold the larger pieces. My daughter absolutely loves it!
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Answer by wickey.co.uk
Aug 23, 2022
Dear customer, thank you for your feedback. We are pleased that you are fully satisfied with your buying experience with us from start to finish. We wish your daughter lots of fun and imaginative adventures with her new climbing frame. Your Wickey-Team
 Verified review
May 21, 2022
Delivery came as expected and very helpful getting it into a safe place. The structure was easy to build if you follow the instructions carefully. Now it is up and the kids love it. It is very sturdy and safe for all to enjoy.
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Answer by wickey.co.uk
Jul 6, 2022
Dear customer, thank you for your positive feedback. We are happy that the climbing frame is up and running and that it gives so much joy to your kids. We wish them many wonderful adventures. Your Wickey Team
 Verified review
May 14, 2022
A really nice climbing frame for our 4 year old. Lots of different elements to hold his interest. It does take quite a bit of building…needed two of us and a set of ratchet tools, and took about 8 hours or so. But once up it’s sturdy and looks good.
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your feedback. We, at Wickey, believe that it is important for a child to develop and generate interests through play. Therefore it makes us happy that your son loves playing on his new climbing frame so much. We wish your son many wonderful adventures. Your Wickey Team
 Verified review
May 12, 2022
The delivery was really quick, the product is brilliant, perfect for our primary school playground and the communication was fantastic. The quality of the product was great and it was easy to put together.
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your feedback. It makes us happy that you have chosen to expand your playground with a Wickey play structure. The recess time will now surely be even more fun for all the kids. Your Wickey Team
 Verified review
May 12, 2022
The ordering process was really simple; the options to customise were great. We have a very sloping garden so needed to change the configuration and the telephone help line was answered quickly and the person very knowledgable. We wanted a longer slide then advertised but due to brexit we had to source this locally which was fine and again the personel on the help line were very informative. Green slide for the 1.2m platform came with the set. We purchased the pink slide for the 1.5m platform off amazon. Quality of the materials were great. We found some bits needed alot of sanding but our child likes to play barefoot so this was a personal choice. Mostly for the wobble bridge and base platforms. Instructions were great; only bits that didn't work perfectly were some joints where we had changed the configuration so nothing we hadn't expected and the canvas instructions. These aren't clear and for us they seemed to be missing measurements so we did our own thing (daughter didn't want swords anyway!) Definately make a paper patten first. Daughter loves it; it is an investment but worth it for the hours of fun she and her friends have already had. It has had 4 children all over it and hasn't moved; only way it is coming out in years to come is an angle grinder!
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for taking the time to share this comprehensive feedback with us. We are happy that with the help of our customer service and our wide selection, you have found the perfect play frame for your garden. It makes us smile that your daughter and her friends have already had so much fun with the new play paradise. This will make for many fun-filled summers! Your Wickey Team
 Verified review
May 11, 2022
Great product kids love it. Hours of family fun
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your positive feedback. Our products were created with the idea of sending children and families a little joy. We are pleased that this has also been the case in your family. We wish you many more wonderful times full of playing fun. Your Wickey Team
 Verified review
May 11, 2022
I am very pleased with our climbing frame and it is used by grandchildren of all ages. Big success. Grandfather is having to spend a lot of time building sandcastles with the youngest! It did take a while to put the frame up, but it is very secure in its concrete base/
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your lovely feedback. It sounds like our Wickey play tower is a great addition to your family. We are very delighted about that. We wish all of you many wonderful moments filled with laughter, play and enchanting sandcastles. Your Wickey team
 Verified review
May 11, 2022
Very easy to assemble and my two boys and neighbours love it
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your feedback. It is great that you found it easy to put the frame together. And how nice that the neighbouring children can also enjoy your sons' playground. That's great fun for everyone! Your Wickey Team
 Verified review
May 11, 2022
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 Verified review
May 11, 2022
We ordered a Wickey climbing frame for our daughters 3rd birthday, truth be told we had a left it a little late to get it in time and set up for her birthday. However Wickey where outstanding and got the delivery to us very quickly, service was great and the quality is second to none. Thanks wickey, you made our little princesses decade!
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Answer by wickey.co.uk
Jul 5, 2022
Dear customer, thank you for your nice feedback. We are also very happy that your daughter's birthday present arrived on time. We hope that her birthday was a success and wish her the leading role in her own fairy tale for many years to come. Your Wickey-Team