PeppeShoes.com

Reviews:

Wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die durch die verspätete Auslieferung Ihrer Bestellung entstanden sind. Wir wissen, wie wichtig es für Sie ist, Ihre Produkte rechtzeitig zu erhalten, und wir entschuldigen uns für alle Unannehmlichkeiten, die durch die verlängerte Versandzeit entstanden sind. Wir möchten Ihnen versichern, dass uns die Zufriedenheit unserer Kunden sehr am Herzen liegt, und wir unternehmen derzeit alle möglichen Schritte, um solche Situationen in Zukunft zu minimieren. Unser Logistikteam und unsere Kundendienstabteilung arbeiten hart daran, die aktuellen Probleme zu lösen und die Wartezeit für Sendungen zu verkürzen. Ihr Paket wurde bereits verschickt und sollte in Kürze zugestellt werden. Wir möchten uns noch einmal für die Unannehmlichkeiten entschuldigen, PeppeShoes Team.

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience related to the delay in processing your refund. We understand how valuable our customers' time is, and we are committed to providing the best shopping experience possible. We want to assure you that we are taking every possible step to avoid similar situations in the future. We continuously strive to improve our return procedures to reduce waiting times and ensure a more efficient service. Your satisfaction is our priority, and we appreciate your understanding as we work to enhance our customer service. At the same time, we are delighted to learn that one of the ordered pairs of shoes appealed to you enough to keep them. Once again, we apologize for any inconvenience and hope for the opportunity to prove our commitment to customer satisfaction in the future. Best regards, PeppeShoes Team

We sincerely apologize for any inconvenience caused by the delay in delivery. We understand how crucial it is for you to receive your ordered goods within the specified timeframe, and we acknowledge that this delay did not meet your expectations. We want you to know that customer satisfaction is of utmost importance to us, and your delivery experience does not reflect the standards we set for ourselves. We would like to emphasize that we are taking every possible step to identify and address the issues that led to the delay. Consequently, we will implement additional measures to avoid similar situations in the future. Once again, we apologize, and we hope that despite this incident, you will still be interested in using our services. Best regards, PeppeShoes Team

We sincerely apologize for any inconvenience caused by the customs duty imposed on your package. We understand that unexpected charges can be frustrating, and we want to provide clarity on the situation. The customs fee is a result of the changes due to Brexit, and unfortunately, PeppeShoes has no control over these charges. We acknowledge the frustration and inconvenience this may have caused you. Please be assured that we are actively exploring ways to minimize any potential impact on our customers due to external factors beyond our control. Your satisfaction is of utmost importance to us, and we appreciate your understanding as we navigate through these challenges. Best regards, PeppeShoes Team

Hello Stephen, we contacted you by email on September 12 that the shipment of your order would be delayed, and on September 18 you received information that the shoes were on their way. Please, expect the shoes soon.