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PeppeShoes.com
Reviews:

50 reviews in the last 12 months449 total reviews  

4.16
Good

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Top positive review

May 11, 2023
 Verified review
Zdecydowanie polecam sklep PEPPER SCHOES. Zamówione buty na żywo wyglądają znacznie lepiej niż na zdjęciach, bardzo delikatna skóra zamszona, przyjemna w dotyku. Buty leżą na nogę idealnie, bez konieczności zmiany rozmiaru - co prawda jest to kwestia bardzo indywidualna jeśli chodzi o numerację. Czas realizacji jest w pełni satysfakcjonujący - są to buty robione ręcznie na miarę, więc trzeba być trochę cierpliwym! Na pewno nie jest to mój ostatni zakup z tym sklepie!

Top negative review

Jul 27, 2023
 Verified review
Hola compre unos zapatos que enviaban en 24 a 48 h pero pasaban las semanas sin recibir nada, reclame por email pero peppe shoes nunca ha contestado y atraves de mi banco hice una disputa para reclamar mi dinero y según parece acaban de hacerme el envio de los zapatos. He llegado a comprar varios pares y no creo que vuelva comprar en más ocasiones.
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Reviews for PeppeShoes.com

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Jan 6, 2024
 Verified review
Piękne buty, robiły szał na weselu! Wszyscy zachwalali i pytali skąd je mam, ale nie zdradzam! PEPPESHOES to moje odkrycie tego roku!
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Dec 29, 2023
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Dec 28, 2023
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Nice Shoes, looong shipping Time (from Poland to Germany & back, even longer...) How the wear, well let's find out?! ;-)
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Dec 22, 2023
 Verified review
Refund After sending back- waiting for the Money for 3 weeks now
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Answer by PeppeShoes.com
Jan 18, 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience related to the delay in processing your refund. We understand how valuable our customers' time is, and we are committed to providing the best shopping experience possible. We want to assure you that we are taking every possible step to avoid similar situations in the future. We continuously strive to improve our return procedures to reduce waiting times and ensure a more efficient service. Your satisfaction is our priority, and we appreciate your understanding as we work to enhance our customer service. At the same time, we are delighted to learn that one of the ordered pairs of shoes appealed to you enough to keep them. Once again, we apologize for any inconvenience and hope for the opportunity to prove our commitment to customer satisfaction in the future. Best regards, PeppeShoes Team
Nov 24, 2023
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Nov 20, 2023
 Verified review
I paid the shoes nur didn‘t recieve them After 4 Weeks I am very afraid about that
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Answer by PeppeShoes.com
Jan 18, 2024
We sincerely apologize for any inconvenience caused by the delay in delivery. We understand how crucial it is for you to receive your ordered goods within the specified timeframe, and we acknowledge that this delay did not meet your expectations. We want you to know that customer satisfaction is of utmost importance to us, and your delivery experience does not reflect the standards we set for ourselves. We would like to emphasize that we are taking every possible step to identify and address the issues that led to the delay. Consequently, we will implement additional measures to avoid similar situations in the future. Once again, we apologize, and we hope that despite this incident, you will still be interested in using our services. Best regards, PeppeShoes Team
Oct 31, 2023
 Verified review
Thank you! Wonderfull
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Oct 26, 2023
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HM
Oct 25, 2023
 Verified review
Super Auswahl! Sehr gute Ware. Beste Qualität. Gute Kommunikation. Es wäre wünschenswert, man könnte auch telefonischen Kontakt aufnehmen!
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Oct 18, 2023
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Oct 17, 2023
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Sep 29, 2023
 Verified review
Was not clear that I would have to pay nearly £50 for the shoes to get through customs.. I'm sure will be somewhere in the small print, but increased the price by over 30%
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Answer by PeppeShoes.com
Jan 18, 2024
We sincerely apologize for any inconvenience caused by the customs duty imposed on your package. We understand that unexpected charges can be frustrating, and we want to provide clarity on the situation. The customs fee is a result of the changes due to Brexit, and unfortunately, PeppeShoes has no control over these charges. We acknowledge the frustration and inconvenience this may have caused you. Please be assured that we are actively exploring ways to minimize any potential impact on our customers due to external factors beyond our control. Your satisfaction is of utmost importance to us, and we appreciate your understanding as we navigate through these challenges. Best regards, PeppeShoes Team
Sep 18, 2023
 Verified review
Not had them delivered yet and that has been over 4 weeks
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Answer by PeppeShoes.com
Sep 19, 2023
Hello Stephen, we contacted you by email on September 12 that the shipment of your order would be delayed, and on September 18 you received information that the shoes were on their way. Please, expect the shoes soon.
Sep 14, 2023
 Verified review
Absolutely no problem with perfect delivery on time:-D
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Aug 28, 2023
 Verified review

Fantastische Schuhe

Meine bestellten Schuhe sehen fantastisch aus. Die Korrespondenz mit Peppe Shoes war sehr gut, vielen Dank an Martyna. Werde weitere Schuhe bestellen!!
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Aug 16, 2023
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Aug 6, 2023
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Aug 4, 2023
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Bad Communication with the costumer service. I received an article that I did not want at all and could not return until now due to the lack of communication. Nevertheless, the money for the unwanted item has already been debited.
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Answer by PeppeShoes.com
Sep 19, 2023
Hello, Even if there was a mistake in your order, you can make a return within 30 days of receiving the shipment.
Jul 27, 2023
 Verified review
Hola compre unos zapatos que enviaban en 24 a 48 h pero pasaban las semanas sin recibir nada, reclame por email pero peppe shoes nunca ha contestado y atraves de mi banco hice una disputa para reclamar mi dinero y según parece acaban de hacerme el envio de los zapatos. He llegado a comprar varios pares y no creo que vuelva comprar en más ocasiones.
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Answer by PeppeShoes.com
Sep 19, 2023
Hola, El 13 de julio nos pusimos en contacto con usted por correo electrónico para informarle de que el envío de su pedido se retrasaría. El pedido se entregó sin problemas, ya que posteriormente seguimos tramitando un cambio para usted.
CF
Claudia F.
Solingen
Jul 7, 2023
 Verified review
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